Customer reviews from Char-Broil, LLC
Char-Broil - Patio Bistro Electric Grill - Graphite
Average customer rating
3.4
(165 Reviews)
Rating breakdown 165 reviews
5 Stars
68
4 Stars
21
3 Stars
20
2 Stars
14
1 Star
42
61%of customers recommend this product.
(
89 out of
146)
Customer Reviews for Char-Broil - Patio Bistro Electric Grill - Graphite
Customer Rating
1
Temperature Selector Switch, design flaw!
on May 14, 2020
Posted by: bartonrix
from Las Vegas, Nevada
Gender:Male
Length of ownership:1 week
Slow to heat, but the Temperature Selector Switch has no resistance to movement, it turns on when replacing cover after usage (twice) slightest touch creates movement to dial, heat comes on melts cover on unit, certainly a design flaw to temp regulator switch (Patio Electric Upright model )
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon, SME, May 25, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
I love this grill!
on June 14, 2020
Posted by: Samsam30
Level of expertise:Intermediate
Length of ownership:1 year or longer
I have had this grill for over 5 years and it is still working like a champ! I don't understand all the negative comments honestly. I initially bought it for my balcony in a small apartment. Let me tell you all the things I love about it. First it is electric so there is no hassle with coal and fires. Every single time I've used this it cooks the meat completely while keeping it juicy. I will admit it takes a bit longer than a regular grill, but it's worth it as long as you know how to use it. I also use wood chips or charcoal to add a smokey flavor. Cleaning was easy, just run the empty grill for about ten minutes and I used a steel grill brush with some water. Overall it lives up to all the promises made and I can't stop raving about it.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 8, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Disappointed
on May 16, 2020
Posted by: Sevie
from Gardendale, Alabama
Gender:Male
Length of ownership:1 week
Tried this electric grill for the first time yesterday with some steaks. I preheated it to about 375 and put them on - 8 steaks at once. The temperature of the grill dropped drastically and had a hard time recovering. I turned the heat setting all the way up and it still had a hard time coming back to temperature. I don’t think I will ever get the same results that I do with a gas grill. Next time I will reduce the amount of meat I put on and see what happens. I’m disappointed, but will try again.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon, SME, May 25, 2020
We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Plug and play
on February 13, 2023
Posted by: Don Barzini
from South Mississippi
Gender:Male
Length of ownership:1 week
Bought it Saturday grilled steaks, whole chicken tonight, tomorrow ribs.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 25, 2023
Thank you for your wonderful review.
Written by a customer while visiting Char-Broil, LLC
Posted by: grillinMyTrout
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
I think the product is great - sick of the gas grills. Takes a lot of time to heat up which is not a problem it is just different than the old way of BBQ'n ... The steaks off this grill are absolutely delicious. I'm still learning to use the grill and I expect that grilling vegetable temp should be around 300 rather that 500 for steaks. Great sturdy product.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 12, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Design Flaw for sure
on May 18, 2020
Posted by: Go Bills
from Buffalo
Gender:Male
Length of ownership:1 month
I really liked the grill; using it a few days a week. Heats up fast, chars well, and fits well on my small patio balcony. I fried it though putting the cover back on and accudentally turned the grill back on. Came out 2 days later to find the cover fried to the grill and the grill was shot. I'll buy another, but no cover this time. The switch needs resistance.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Devon, SME, May 25, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. We do recommend always unplugging the grill when not in use. However, was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Better than gas
on November 20, 2020
Posted by: ClaytonClayton
from Saratoga,CA
Gender:Male
I love it. they last 3 years plus and warm quickly and. Ok better than I ever did with charcoal. I’ve owned 6 or more over last 20 years. Great support department too!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 1, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
The best!!!
on March 20, 2022
Posted by: Sean3000
from Warwick
Gender:Male
Level of expertise:Intermediate
I bought this electric char-broil a little over 10 years ago and it just broke down on me recently! I love this product and I’m buying it again
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 30, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC