Customer reviews from Char-Broil, LLC
Char-Broil - Patio Bistro Electric Grill - Graphite
Average customer rating
3.4
(165 Reviews)
Rating breakdown 165 reviews
5 Stars
68
4 Stars
21
3 Stars
20
2 Stars
14
1 Star
42
61%of customers recommend this product.
(
89 out of
146)
Customer Reviews for Char-Broil - Patio Bistro Electric Grill - Graphite
Customer Rating
1
heating element
on October 3, 2020
Posted by: Daniel Charif
from Aventura, Florida
Gender:Male
Length of ownership:3 months
I bought a grill in December 2019, and the heating element broke. This is the second time that has happened to me, I had another grill in 2017, and the same thing happened ten months later. And when I want to buy the part, it is always in back order, so I do not recommend Charbroil electric grills at all
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, October 7, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Will not work on 15A breaker
on January 11, 2021
Posted by: Timbo12
from NH
Gender:Male
Length of ownership:6 months
This will trip any breaker or GFCI outlet. Cannot get it to remain on.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, January 12, 2021
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Flare ups
on June 8, 2022
Posted by: Jim1960
from Burton, MI
Length of ownership:6 months
The grate is horrible. Saying no flare ups is a lie. Typical Charbroil lie
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, June 10, 2022
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to review this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Doesn’t hold temp.
on October 22, 2022
Posted by: Fpick
from Texas
Gender:Male
Length of ownership:6 months
Very disappointed in this product. Grill would reach high temp for preheat but after opening top and filling grill it would never regain temp. Has not been used 10 times and now it’s not getting hot at all.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, October 24, 2022
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to best investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Does not stay hot!
on May 26, 2023
Posted by: A Shaugh
from Omaha, NE
Level of expertise:Intermediate
Length of ownership:1 week
We bought this for our apartment balcony because of the size and it’s electric. Unfortunately, we are sorely disappointed. We do heat it up for 20 min to get it to 500 degrees, but once you open the lid and put the meat on (and we do this as fast as possible) and close the lid, the temperature drops way down and we can’t get it up again past 350. It takes a LONG time to cook the food because it doesn’t remain hot. We do clean it after every use to keep it running optimal. Have to say, between the amount of electricity it uses and the length of time to cook, we might as well cook our meat on the stove! We bought it only a month ago so it’s brand new and we have buyer’s remorse.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, July 28, 2023
We are sorry to hear this. Was a case created with us? Please give us a call at 1-866-239-6777 and we'll be able to further investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
This Grill has way too many flaws...
on September 28, 2023
Posted by: MikeG28
from Tucson, AZ
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
I bought my Red Tru-Infrared Grill about two months ago because the Condo I live in only allows electric grills. I figured "infrared" would be state-of-the-art in this genre. I was wrong.
1) I live at only a modestly high elevation in the Catalina Foothills of Tucson, Arizona. (roughly 2500 ft above sea-level). 550 degrees has NOT been searing my steaks, or anything else, despite letting the grill reach and STAY AT max temp. for up to an hour before cooking.
2) I learned only after buying my Red Charbroil Electric InfraRed Grill, that only Infrared Grills made prior to 2020 are able to accomodate any kind or brand of universal Rotisserie attachment. To learn this, one must "investigate" for hours on the internet---another outcome of "planned obsolescence" practices manufacturers and engineers still cling to as religiously as the American Food Industry and FDA still promote "saturated fats", and not sugar, trans-fats, and processed foods, as the food-containing "killers" in the Americans diet. No wonder "lies of omission" are easily overlooked---they are either completely "disassembled" (rendering them unintelligable), or no sign of their existance at all can be found on product labels.
3) "Pulling" or "pushing" this grill once it has become hot, notwithstanding that it has "wheels", is all-but-impossible, and therefore dangerous! I doubt this was "planned for", but it doesn't speak well for your company, regardless if it has made available a "retro-fit" for the handle that can (only?) be purchased online.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 15, 2023
We're sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to further investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Lacking
on March 6, 2024
Posted by: QueDub
from Denver, CO
Gender:Male
Length of ownership:6 months
I own 2 of the Patio Bistro, one electric and one propane. I love the propane model but the electric model is lacking in power/heating capability. It takes forever to get to temperature(500 degrees). Most times it will not reach 550. Food does not 'char broil' at the lower temps but tends to just bake your food. Needs either larger or more electric coils or place them closer to the cooking surface.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, March 7, 2024
Our apologies that you are having trouble with your electric Patio Bistro. If we can be of assistance please contact us at 1-866-239-6777.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Low quality and doesn’t last
on April 19, 2024
Posted by: Bud79
from Long Key, Florida
Gender:Male
Length of ownership:1 month
I bought mine in January and it died after 3 months. The heating element stopped working. Giant waste of money.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, April 19, 2024
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC