Customer reviews from Char-Broil, LLC
Char-Broil - Patio Bistro Electric Grill - Graphite
Average customer rating
3.4
(165 Reviews)
Rating breakdown 165 reviews
5 Stars
68
4 Stars
21
3 Stars
20
2 Stars
14
1 Star
42
61%of customers recommend this product.
(
89 out of
146)
Customer Reviews for Char-Broil - Patio Bistro Electric Grill - Graphite
Customer Rating
1
Waste of money
on October 19, 2022
Posted by: Ken504
from Henniker NH
Gender:Male
Length of ownership:1 month
Purchased this grill along with cover because it was the perfect size. After 5 uses the grate has so much rust we stopped using for fear of rust in our food! The grate is only stainless plated!!! NO solid stainless grate is available for this model.
We ran the propane 15 minutes before and after and oiled well each time. Also always covered.
Don't waste your money..
We ran the propane 15 minutes before and after and oiled well each time. Also always covered.
Don't waste your money..
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, October 24, 2022
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to best investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Completely sucks all the electricity from house
on June 8, 2023
Posted by: GWOR
from Oregon
Length of ownership:3 months
This is the worst grill. You have to have everything that’s plugged in your house turned off in order for this to get the power it needs to heat up. And then when you’re grilling as soon as you open the lid for 20 seconds all the heat is gone and it takes another 30 minutes to heat back up. Worst purchase. I reached out to the company but they won’t get back to me. It’s a complete waste of money. It cannot maintain temp while cooking and can take hours to cook something That should take 20 mins.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 15, 2023
We're sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to further investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
Works great. Until heating element quit
on June 11, 2023
Posted by: Amygrill
from Circleville ohio
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 month
I love it. Temperature guage and settings on control are accurate enough that I can control cook time well. With lid down all areas of grill produce same result. I am very disappointed that heating element quit after two months! I am older and can't do repair myself. Provisional yes on recommend this. Element NOT covered under warranty!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 19, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Meg333
from LBI, New Jersey
Gender:Female
Length of ownership:1 week
Verified Purchase:Yes
It doesn’t cook anything. I want to return it. It heats up, but the minute you put food in it, the temperature drops and never gets back to cooking temperature again.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 15, 2023
We're sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to further investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Abby in Brookline
from Brookline, MA
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I’d hoped to use this on my deck, but the voltage drop from the outlet about 25 ft away (along an extension cord allowed in the manual) resulted in an inability to attain a temperature over 350 (too low to sear). So, if you need an extension cord, plan on slow cooking only. Also: took about 2 hours to put together, even though the instructions were very clear— many steps.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Buy Anything Else
on August 9, 2023
Posted by: SadGrillBoy
from New Berlin, wI
Gender:Male
Length of ownership:3 months
A whole summer of ruining food I have prepared for years. Biggest piece of crap EVER!!
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 15, 2023
We're sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to further investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Total pice of garbage
on September 4, 2023
Posted by: DutchRedheadMichigan
from Rochester, MI
Gender:Female
Length of ownership:3 months
I've owned a Char Broil TRU Infrared previously and decided to upgrade to the larger unit. This grill is utter garbage, doesn't stay hot, screw keep coming out of lid on right side, our meat never quite seems properly cooked - either over (left on too long) or under. The fat on steaks does not ever render as well. Total waste of money
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 15, 2023
We're sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to further investigate this and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
4
3 times a #CharBroil Lady
on November 27, 2023
Posted by: LinCharm
from Texas
Gender:Female
Length of ownership:1 year or longer
When I had to move years ago, I gifted mine to my neighbor.
I bought my 2nd grill when I got to where I was moving to- 4.5 years later, I gifted it to the buyer when I sold the house- came back to where I lived previously, and bought my 3rd. Still going!
It's convenient- it cooks well. I eat a Mediterranean diet so I grill almost everything I eat.
Other than the fact that I would love a choice of a non-stick surface if possible, and a push down and locking turn position on the on-off knob, I couldn't say better things about the grill.
#ILoveMyElectricInfraredCharBroilGrill
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 27, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC