Customer reviews from Char-Broil, LLC
Char-Broil - Patio Bistro Electric Grill - Graphite
Average customer rating
3.4
(165 Reviews)
Rating breakdown 165 reviews
5 Stars
68
4 Stars
21
3 Stars
20
2 Stars
14
1 Star
42
61%of customers recommend this product.
(
89 out of
146)
Customer Reviews for Char-Broil - Patio Bistro Electric Grill - Graphite
Customer Rating
1
Heats up slowly, doesn't hold heat
on March 29, 2021
Posted by: Cali33
from LaQuinta, CA
Level of expertise:Intermediate
Length of ownership:1 week
Had a previous model for years and loved it. Hate this one. It heats up slowly and doesn't hold heat when opened. Cannot get temperature back up to grilling temp after putting food on. Will sear one side and then bakes the other. Would not recommend.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 30, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
on November 22, 2021
Posted by: Alderoqui
from Buenos Aires-Argentina
Gender:Male
Length of ownership:6 months
Is very good when it is clean but to clean it is really a nightmare. Is not only my opinion but all of those who bought it are really disappointed and have the same problem.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, November 23, 2021
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we will be happy to review cleaning techniques and best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Worked great until it didn't
on February 9, 2022
Posted by: lt1fun93
from Round Rock, TX
Gender:Male
Length of ownership:3 months
Great grill when it works. Very happy with ease of use, no propane, and quality of cooking. However, after owning 2, both of which had their heating element malfunction after less than a year, we won't get another one and I can recommend it. To make the problem worse there is a 6-12 month back order on replacement heating elements.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, February 11, 2022
We're very sorry to hear this. Whenever an issue is encountered please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Need some heat
on April 29, 2022
Posted by: Kroy
from SLO, CA
Gender:Male
Length of ownership:3 months
Won’t get up passed 350 open the lid it goes to 200 in seconds and takes 10 min to recover to 350… I had the electric patio grill in the past and loved it… This one not so much.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, May 2, 2022
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to best investigate and assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Loved it, but it quit
on May 13, 2022
Posted by: LTEMMEN
from Ramsey, IL
Gender:Female
Length of ownership:3 months
I've had it 1 yr and it worked great, did wonderful. But it won't heat up now. It will turn on, but the heating element quit working. How do I get that part?
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, May 16, 2022
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to best investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Some drawbacks
on June 6, 2022
Posted by: Dan314
from West Des Moines, Iowa
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 year or longer
I’ve owned my patio bistro several years. I am happy with how it cooks food but I’m unhappy with 1)how hard it is to move for more than a few feet. 2)The electric cord is so short that I can’t move the grill away from the house or to a spot conducive to wind direction. Extension cords are forbidden. 3) Finally, the grate is extremely hard to clean.
I would recommend this to a friend!
Response from Char-Broil, LLCBy Dustin, SME, June 7, 2022
If an extension cord must be used use only outdoor type with 3 prong grounding plug, rated for 15 amperes or more, approved by UL, marked with a W and a tag stating “Suitable for Use with Outdoor Appliance”. Use the shortest length extension cord required. Do not connect 2 or more extension cords together. A 12 or 14 gauge extension cord of 50 ft. or less is acceptable. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to provide more information on using this grill.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Waste of Money
on June 29, 2022
Posted by: Xxxyyy
Level of expertise:Intermediate
Length of ownership:3 months
I made a mistake buying this bbq by not listening to the reviews that say it doesn't heat up enough to properly grill. First and last electric bbq I will buy.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, June 30, 2022
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Repairs Repairs Repairs
on September 5, 2022
Posted by: GeoHovo
from Countryside, IL. 60525
Gender:Male
Length of ownership:6 months
When working it was great! Replaced all electrical parts and within one month it fails to heat. Total disappointment for the cost. Company wont back repair needs after first. I would not put $ into these grills
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, September 6, 2022
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to best investigate and help.
Written by a customer while visiting Char-Broil, LLC