Customer reviews from Char-Broil, LLC
Char-Broil - TRU-Infrared Signature Gas Grill - Stainless Steel
Average customer rating
3.6
(48 Reviews)
Rating breakdown 48 reviews
5 Stars
23
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
11
61%of customers recommend this product.
(
28 out of
46)
Customer Reviews for Char-Broil - TRU-Infrared Signature Gas Grill - Stainless Steel
Customer Rating
5
Just the right size for two
on July 20, 2020
Posted by: Gigabyte
from Jacksonville, Fl
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
The grill surface is just right for the two of us, however when the family drops in there is plenty of room to cook up the burgers and hot dogs. Or more fancy several steaks cook up just great. With the two cook controls you can cook at the same time, well-done or medium rare. Easy clean up and put away without any problem.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, December 7, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Briggsy
from N. E. Massachusetts
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
Verified Purchase:Yes
I had one at home so I bought another one for vacation house
Response from Char-Broil, LLCBy SME, October 31, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Awesome bbq!
on August 15, 2021
Posted by: Caramc
from Paradise NL
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
Best bbq ever! Everything stays so juicy and evenly cooked! It was also a breeze to put together!!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, October 31, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Posted by: Anonymous
from petrolia ontario
Verified Purchase:Yes
im fine with the bbq, its nice, but showed up damaged.
rather than going back and forth and then shipping being the hassle and high costs i just decided to fix it myself.
rather than going back and forth and then shipping being the hassle and high costs i just decided to fix it myself.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, August 26, 2022
We're very sorry to hear of the frustrations. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be able to help replace any damaged parts.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Smoke
on March 19, 2021
Posted by: Billydeb
from Florida
Length of ownership:1 week
I bought it a month ago extremely disappointed. Smoke is overwhelming. I have had many grills nothing like this, if you want to spend more time cleaning than cooking this might be the grill for you.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, March 23, 2021
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-866-239-6777 and we'll be happy to investigate and help.
Written by a customer while visiting Char-Broil, LLC
Posted by: Mike55c
from Kingston, Ontario
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
It’s smokes a lot whether you’re cooking or just starting even after you clean it everything taste smoky
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 18, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
VERY POOR
on May 13, 2021
Posted by: POOR HEAT
from JERSEY SHORE PA.
Gender:Male
Length of ownership:1 month
THIS GRILL WILL ONLY GET UP TO 300deg. WITH ONE BUNDER AND TO 375deg. WITH TWO BURNERS I E-MAILED CHAR-BROIL THEY GAVE ME THINGS TO DO I DID ALL OF THEM AND TRYED IT STILL IS THE SAME I WISH I COULD GET MY MONEY BACK
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, October 30, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Infared isnt grilling
on October 5, 2020
Posted by: Big Daddy1963
from Northlake
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Spent alot of money on this two burner. To hard to figure out Should have stuck to the gas grill. Dont buy this if you want to keep your sanity,
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, October 7, 2020
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC