Customer reviews from netgear.com
NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Average customer rating
4.8
(7,039 Reviews)
Rating breakdown 7,039 reviews
5 Stars
5,952
4 Stars
782
3 Stars
156
2 Stars
52
1 Star
97
77%of customers recommend this product.
(
127 out of
166)
Customer Reviews for NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Customer Rating
1
Router is not producing 1gig
on November 9, 2021
Posted by: John Disco
Satellite bundle is great and all but it does not produce 1 gig speed
Response from netgear.comBy Consumer Affairs, November 9, 2021
Hi John Disco,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. A few troubleshooting resources may help to resolve your issue, first is regarding Satellite placement: https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite. And also for reference, please visit: https://kb.netgear.com/31211/At-what-speed-and-bandwidth-can-my-Orbi-system-transmit-data.
Another would be to check if there is a Double NAT issue, please visit the link provided for that: https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. A few troubleshooting resources may help to resolve your issue, first is regarding Satellite placement: https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite. And also for reference, please visit: https://kb.netgear.com/31211/At-what-speed-and-bandwidth-can-my-Orbi-system-transmit-data.
Another would be to check if there is a Double NAT issue, please visit the link provided for that: https://kb.netgear.com/30186/What-is-double-NAT-and-why-is-it-bad.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Getting the job done!!
on November 23, 2021
Posted by: Duke
All that I expected it to be, ORBI does exactly what it it is advertised to to do. I have 4.5 acres in side and out side it covers about 2 acres. My house is 80’ long and 25’ wide and wood and timber frame.
Written by a customer while visiting netgear.com
Customer Rating
5
Getting the job done!!
on November 23, 2021
Posted by: Duke
All that I expected it to be, ORBI does exactly what it it is advertised to to do. I have 4.5 acres in side and out side it covers about 2 acres. My house is 80’ long and 25’ wide and wood and timber frame.
Written by a customer while visiting netgear.com
Customer Rating
1
Fast speed for about 2 hours only
on November 27, 2021
Posted by: DerekE
Length of ownership:1 week
Bought yesterday and updated the firmware twice on startup and the speed is great until it shuts off and the router glows pink. Then I have no internet until I power cycle the router and that gives me another 2 or 3 hours if im lucky. Not impressed
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, November 29, 2021
Hi DerekE,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Good product
on November 27, 2021
Posted by: sailorlqh
This product is easy to install, and the wifi network is very stable, I put the router in the living room, and two satellites in the bedroom, now I can access fast and stable wifi anywhere in the house. I really love this product.
Written by a customer while visiting netgear.com
Customer Rating
1
Continual service loss
on November 27, 2021
Posted by: Sad wifi
Gender:Female
Length of ownership:1 year or longer
This product is easy to set up not difficult at all. However the problem is continual service loss.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, November 30, 2021
Hi Sad wifi,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We also have a firmware update for your RBK752 Router and Satellite we recommend for you, if you have not downloaded already: https://kb.netgear.com/000064226/RBR750-RBS750-Firmware-Version-4-6-5-14.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We also have a firmware update for your RBK752 Router and Satellite we recommend for you, if you have not downloaded already: https://kb.netgear.com/000064226/RBR750-RBS750-Firmware-Version-4-6-5-14.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
orbi sometimes
on December 11, 2021
Posted by: Mark
worked great for about a week. Then started disconnecting. Then would not connect at all. Returned. Sorry
Response from netgear.comBy Consumer Affairs, December 13, 2021
Hi Mark,
We're sorry to hear that you had problems with your RBK752 and have already returned it. We recommend having your NETGEAR Orbi system up to date with the firmware. The latest firmware for the RBK752 Router and Satellite, released on 10-8-21 addresses stability and connection issues: https://kb.netgear.com/000064226/RBR750-RBS750-Firmware-Version-4-6-5-14.
If you decide to repurchase the RBK752 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your RBK752 and have already returned it. We recommend having your NETGEAR Orbi system up to date with the firmware. The latest firmware for the RBK752 Router and Satellite, released on 10-8-21 addresses stability and connection issues: https://kb.netgear.com/000064226/RBR750-RBS750-Firmware-Version-4-6-5-14.
If you decide to repurchase the RBK752 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Best wifi 6 mesh system
on December 15, 2021
Posted by: Kevin C
This is by far the best wifi 6 system you could buy. My biggest issue was wifi dead spots with my last router and extender. This mesh system has no dead spots and has not caused dropped connections or issues once. 2,600sqft home and I’ve connected every device from every location inside and out with ease. I have the router in the basement and one node on each floor. This system is well worth every penny. Most routers are easy to setup and this one was even easier. If you’re a tech person like myself go compare the specs and you will know this is a great wifi mesh system.
Written by a customer while visiting netgear.com