Customer reviews from netgear.com
NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Average customer rating
4.8
(7,174 Reviews)
Rating breakdown 7,174 reviews
5 Stars
6,063
4 Stars
803
3 Stars
159
2 Stars
52
1 Star
97
77%of customers recommend this product.
(
127 out of
166)
Customer Reviews for NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Customer Rating
2
Save your money
on April 19, 2020
Posted by: Molson Ice
Gender:Male
Length of ownership:1 week
I’ve had this for less than a week and my WiFi speeds are no better than the Linksys EA9200 it replaced. To start, the free 2 day shipping took over a week to arrive. I ordered on a Saturday and did not receive a “shipped” email until Wednesday and it arrived the following Tuesday. I get that with the pandemic things might slow up but do not offer what you cannot guarantee, the 2 day shipping was one of the main reasons I bought it from the web store. I have 300 Mbps fiber internet service, and the WiFi speeds barely hit 180 regularly. I have tested the WiFi speed by using the app, a speed test app from Ookla and a few browser speed test sites. The speed test from the app is different from the rest, I’m not positive but I think think it tests the speed from the router to the internet, not the WiFi speed to the internet but I could be wrong on that though... Unfortunately I do not have any WiFi 6 devices to test speeds on, I can only hope that those would be better. The app needs an upgrade, for the most part it is useless. The app does not provide advanced settings, what good is it if you have no access to advanced options? To get to the advanced options you need to log in through a web browser. I knew upfront there is no parental controls, but you can stop network access on each device individually through the app. There is no device prioritization nor can you direct what device connects to either the router or satellite. I also noticed no matter where I go in my house I’m device is always connected to the same satellite or router, it does not switch back and forth. You can also not direct what wifi frequency a device connects too (2.4 or 5ghz) so basically for me, the 5ghz signal gets all the traffic. WiFi strength is a bit odd when looking at the app, it shows I’m not getting full strength no matter how close to the router or satellite I am. On my devices it shows full signal strength. The product was packaged nicely and setup was for the most part easy. Maybe I over think things but I found the quick start guide to be useless. You need to use the app to set it up and it provides a walkthrough for setting up the router, satellite and then your network. However it does not help you determine proper placement of the satellite. In the end I’m not even sure if my satellite is in a good spot or not. I currently have the router in my basement and the router upstairs as close to the middle of the living room as I can, similar to the picture in the ads but not at opposite ends of the house. I personality do not think it is worth the price I paid, I would save your money or go with a tri-band unless you need mesh and WiFi 6. I think this product is highly over priced considering it is not performing as advertised.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
3
Meh
on August 19, 2020
Posted by: Shayna247
I upgraded from the RBK53 and did not notice any major difference in terms of coverage or speed. Just looks more sleek. I even updated my internet from 200mbps to 500mbps. Not sure if my setting is optimzed... One of other the biggest disappointments was not having Circle which was one of the reasons I got Orbi originally. But I did see Circle will be incorporated in the next firmware update...so hopefully soon!
Response from netgear.comBy NETGEAR Team, August 24, 2020
Hi Shayna.
Thank you for the feedback. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Thank you for the feedback. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
This WiFi is garbage!!!!!
on March 28, 2021
Posted by: DoNoyBUY
Gender:Male
Length of ownership:1 year or longer
I purchased this and I have had nothing bit trouble. The product has a heat problem stops working after a while then it has to be turned off and let it cool down. I even Purchased the extended warranty BUT they run you around "Do not but this!"
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Orbi WiFi 6
on May 13, 2020
Posted by: Dan
Insane upgrade from my xfinity gateway/satellite system. So happy with this purchase
Written by a customer while visiting netgear.com
Customer Rating
5
Fast and Amazing Coverage
on May 18, 2020
Posted by: Ryan
I previously used an Apple Time Capsule, and it did not blanket my home in wireless coverage. The Netgear AX4200 system is incredibly fast, allowing me to achieve nearly gigabit speeds over Wi-Fi 6 capable devices. The Satellite is a bonus that helps devices on my 2nd floor have the same fast connectivity as the 1st floor (the main Router is on 1st floor). Very happy with this purchase!
Written by a customer while visiting netgear.com
Customer Rating
5
Great coverage
on May 19, 2020
Posted by: Michael
Paying for speed of 300mbps but clocking in at 420 across the whole house.
Written by a customer while visiting netgear.com
Customer Rating
3
Easy set up, coverage fell short of expectations
on May 20, 2020
Posted by: Jeff W
The first time set up was quick and easy. The coverage fell short of my expectations. I have a 3800 sq ft home and while I don’t have any issues inside the home I expected to get better coverage and speed on my back patio and near my pool. Speed decreases significantly once I step outside.
Written by a customer while visiting netgear.com
Customer Rating
1
No parental control
on February 4, 2021
Posted by: Nicole
The coverage is great and that’s the 2 star but for the price I cannot believe this doesn’t come with parental controls so that you can turn off WiFi at bedtimes. Even our cheap mesh WiFi had that. Super disappointing and you have to purchase circle as an app to have that functionality and it also got bad reviews.
Response from netgear.comBy Consumer Affairs, March 13, 2021
Hi Nicole,
Thank you for your feedback. We will be releasing smart parental controls for your Orbi WiFi6 with a firmware update. We apologize for any inconvenience and appreciate your patience.
Thank you
Thank you for your feedback. We will be releasing smart parental controls for your Orbi WiFi6 with a firmware update. We apologize for any inconvenience and appreciate your patience.
Thank you
Written by a customer while visiting netgear.com