Customer reviews from netgear.com
NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Average customer rating
4.8
(7,039 Reviews)
Rating breakdown 7,039 reviews
5 Stars
5,952
4 Stars
782
3 Stars
156
2 Stars
52
1 Star
97
77%of customers recommend this product.
(
127 out of
166)
Customer Reviews for NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Customer Rating
3
No parental controls
on August 19, 2020
Posted by: amm1
Gender:Female
Length of ownership:1 month
I had the RBR50 and thought this would be a nice upgrade. I have had lots of compatibility issues: the system keeps falling off of my modem, then I cannot connect my Orbi voice without losing the connection to the new system. Finally, a major disadvantage: NO CIRLCE app! I just assumed it was included.
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, August 24, 2020
Hello.
Parental controls will be released in an upcoming firmware version. The Orbi voice will not be able to connect as part of the Orbi mesh network as there are different types of technology. The Orbi voice RBS40V-200 is able to be setup as an extender.
Thank you.
Parental controls will be released in an upcoming firmware version. The Orbi voice will not be able to connect as part of the Orbi mesh network as there are different types of technology. The Orbi voice RBS40V-200 is able to be setup as an extender.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Widely Reported Ongoing Problems
on March 14, 2021
Posted by: GearPro
Length of ownership:6 months
Unfortunately my Netgear mesh system started having problems shortly after purchase. These issues have been widely reported by hundreds of other users. Just do a search for "Orbi Intermittent DNS Errors and WiFi Issues" and you will see all the problems.
Netgear support has been abysmal in their lack of response and support for a defective product. There is still no fix, even though this issue has been reported over 6 months ago.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, March 15, 2021
Hi GearPro,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at NetgearTeam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
1
Set up issues
on March 18, 2021
Posted by: Elizabeth
We tried to set up the NetGear product using the app and ran into issues. We followed directions and now have to pay a consultant to reinstall. There are no telephone numbers to speak with Netgear professionals. It is not as easy as advertised.
Response from netgear.comBy Consumer Affairs, March 22, 2021
Hi Elizabeth,
Thank you for the feedback on installing your Orbi. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Thank you for the feedback on installing your Orbi. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
3
Nice upgrade but needs Parental controls
on August 27, 2020
Posted by: AZErin
Gender:Female
Length of ownership:1 week
Recently upgraded from the RBR50 set up to this WiFi 6 model. It works very well but very disappointed that circle is not built in. I assumed it would be since the older version had it but it’s not! Please Netgear.....parents need this and would appreciate this addition. I’m considering taking this back for this very reason!!
No, I would not recommend this to a friend.
Response from netgear.comBy NETGEAR Team, September 1, 2020
Hello Azerin.
Parental controls will be added in a firmware update. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Parental controls will be added in a firmware update. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Written by a customer while visiting netgear.com
Customer Rating
5
Orbi 4200
on June 2, 2020
Posted by: RANDY THOMAS
I had to upgrade to a new obri after I discovered my original orbi was being overworked because of the 48 connected internet devices connect. Once I fired up that baby I was in business.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy to setup
on May 15, 2020
Posted by: Tricia
The setup was easy and so far working great with no issues
Written by a customer while visiting netgear.com
Customer Rating
1
Unstable - don't buy
on May 20, 2021
Posted by: Andrewdenmark
I bought this rather expensive product a couple of months ago and it is the most unstable wifi, I have ever tried. Keeps throwing users off, reinstalled sonos every week and so on. Tech support asks to change a ton of settings in different combinations and wire (!!!) the backhaul, which just tells me the product itself is faulty as none of this works. I kind of compare it to taking your brand new expensive Audi to the dealer becuase it won't start half of the time and they ask me to change ride height, ac temperature, tire pressure etc. Please read all the real life reviews before making same mistake as me.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, May 24, 2021
Hi Andrewdenmark,
Thank you for the feedback on your Orbi. We have not been able to locate any support cases for troubleshooting the issues you've had. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for the feedback on your Orbi. We have not been able to locate any support cases for troubleshooting the issues you've had. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
2
Save your money
on April 19, 2020
Posted by: Molson Ice
Gender:Male
Length of ownership:1 week
I’ve had this for less than a week and my WiFi speeds are no better than the Linksys EA9200 it replaced. To start, the free 2 day shipping took over a week to arrive. I ordered on a Saturday and did not receive a “shipped” email until Wednesday and it arrived the following Tuesday. I get that with the pandemic things might slow up but do not offer what you cannot guarantee, the 2 day shipping was one of the main reasons I bought it from the web store. I have 300 Mbps fiber internet service, and the WiFi speeds barely hit 180 regularly. I have tested the WiFi speed by using the app, a speed test app from Ookla and a few browser speed test sites. The speed test from the app is different from the rest, I’m not positive but I think think it tests the speed from the router to the internet, not the WiFi speed to the internet but I could be wrong on that though... Unfortunately I do not have any WiFi 6 devices to test speeds on, I can only hope that those would be better. The app needs an upgrade, for the most part it is useless. The app does not provide advanced settings, what good is it if you have no access to advanced options? To get to the advanced options you need to log in through a web browser. I knew upfront there is no parental controls, but you can stop network access on each device individually through the app. There is no device prioritization nor can you direct what device connects to either the router or satellite. I also noticed no matter where I go in my house I’m device is always connected to the same satellite or router, it does not switch back and forth. You can also not direct what wifi frequency a device connects too (2.4 or 5ghz) so basically for me, the 5ghz signal gets all the traffic. WiFi strength is a bit odd when looking at the app, it shows I’m not getting full strength no matter how close to the router or satellite I am. On my devices it shows full signal strength. The product was packaged nicely and setup was for the most part easy. Maybe I over think things but I found the quick start guide to be useless. You need to use the app to set it up and it provides a walkthrough for setting up the router, satellite and then your network. However it does not help you determine proper placement of the satellite. In the end I’m not even sure if my satellite is in a good spot or not. I currently have the router in my basement and the router upstairs as close to the middle of the living room as I can, similar to the picture in the ads but not at opposite ends of the house. I personality do not think it is worth the price I paid, I would save your money or go with a tri-band unless you need mesh and WiFi 6. I think this product is highly over priced considering it is not performing as advertised.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com