Customer reviews from netgear.com
NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Average customer rating
4.8
(7,175 Reviews)
Rating breakdown 7,175 reviews
5 Stars
6,063
4 Stars
803
3 Stars
159
2 Stars
52
1 Star
98
77%of customers recommend this product.
(
127 out of
166)
Customer Reviews for NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Customer Rating
5
Made internet so much better
on January 9, 2022
Posted by: Bonnie
After my son in law installed these I was able to use my internet in all parts of my house! Previous to this I was having problems. I am very pleased with them!
Written by a customer while visiting netgear.com
Customer Rating
3
Constantly disconnecting
on January 9, 2022
Posted by: funkyketchup
Upgraded from Google WiFi mesh system to Orbi. With Xfinity 600 mbps plan I am getting 400 mbps out of these Orbi mesh, but one big problem is that they consistently get disconnected. I have to reset them almost on the daily basis.
Response from netgear.comBy Consumer Affairs, January 11, 2022
Hi funkyketchup,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you with connectivity issues: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
We also recommend that your Router and Satellite be up to date on firmware, as it may also help to address your speed results as well as connectivity: https://kb.netgear.com/000064226/RBR750-RBS750-Firmware-Version-4-6-5-14.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you with connectivity issues: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
We also recommend that your Router and Satellite be up to date on firmware, as it may also help to address your speed results as well as connectivity: https://kb.netgear.com/000064226/RBR750-RBS750-Firmware-Version-4-6-5-14.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great Whole Home Solution
on January 10, 2022
Posted by: JG
The system works great, have a 2 story home with finished basement and covers the whole house great. Actually getting faster speeds all around but the coverage is where I notice the most improvement. Simple step by step setup through an app, very easy. Would recommend for any medium sized home!
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up
on January 10, 2022
Posted by: Evan
Easy set up with minimal effort. Works great has great coverage and great speed.
Written by a customer while visiting netgear.com
Customer Rating
3
Great features, not easy to install
on January 10, 2022
Posted by: JJ
I a set up the system and connected all my devices and I really like the features. Being able to see what devices are connected and having the ability to pause any device on the network from my phone is awesome. Also like the parental controls that I have set up and how it allows me to monitor what my kid is doing online. However, set up was more complicated than I expected and I have spend hours on the phone with tech support. They are very helpful and knowledgeable but I am not sure that it would have helped people like my parents or even my wife. Finally, still waiting to get my armor subscription worked out. I have been working with their tech support but after almost a week, I still get an error message. Looking forward to having that taken care of because I do really like the features.
Response from netgear.comBy Consumer Affairs, January 12, 2022
Hi JJ,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. We have an additional resource available for installing a new Orbi WiFi System: https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-WiFi-System?language=en_US.
We're sorry to hear that you are still experiencing issues with your Armor Subscription, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with installing your product. We have an additional resource available for installing a new Orbi WiFi System: https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-WiFi-System?language=en_US.
We're sorry to hear that you are still experiencing issues with your Armor Subscription, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great System
on January 10, 2022
Posted by: Teresa
My daughter got this for me and I can already see a difference with faster speed and steady wifi
Written by a customer while visiting netgear.com
Customer Rating
4
Hard to install without a smart phone
on January 10, 2022
Posted by: Robert Schweitzer
Product works like a charm once installed which required help from my son who recommended NETGEAR Orbi. He may have changed his password in the process since he used his smart phone in the process. My older NETGEAR router came with a CD.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up
on January 10, 2022
Posted by: Linda
Easy set up. Can handle lots of devices on the wifi at one time without there being a lag when watching a movie or streaming videos.
Written by a customer while visiting netgear.com