Customer reviews from netgear.com
NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Average customer rating
4.8
(7,036 Reviews)
Rating breakdown 7,036 reviews
5 Stars
5,949
4 Stars
782
3 Stars
156
2 Stars
52
1 Star
97
77%of customers recommend this product.
(
127 out of
166)
Customer Reviews for NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Customer Rating
5
Orbi review
on January 17, 2022
Posted by: Troy Purcell
The Orbi significantly improved my internet speed and quality over the eero mesh system I had previously
Written by a customer while visiting netgear.com
Customer Rating
2
Wishful Thinking
on January 18, 2022
Posted by: Mike
I really wanted this to work but no such luck. Followed instructions. But could not get my wireless Epson 845 to connect after dozens of attempts. Also only had marginal improvement in signal strength for streaming in a room that had a satellite hub right next to the TV . The hub was within 35 feet of the main router. Had to bring it back.
Response from netgear.comBy Consumer Affairs, January 19, 2022
Hi Mike,
We're sorry to hear that you had problems with your RBK752 and have already returned it. These troubleshooting resources can assist when experiencing any connectivity issues with devices, or in general with an RBK752 Orbi System: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you decide to repurchase the RBK752 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your RBK752 and have already returned it. These troubleshooting resources can assist when experiencing any connectivity issues with devices, or in general with an RBK752 Orbi System: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
If you decide to repurchase the RBK752 or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Love it
on January 18, 2022
Posted by: christa wortman
Worked perfectly out of box. Easy setup. Our speed increased dramatically. We are a heavy use household, with renters that work from home. We all noticed a huge improvement.love it.
Written by a customer while visiting netgear.com
Customer Rating
5
fast and strong sinal
on January 19, 2022
Posted by: Jim
replaced 8 yr old router, wow why did i wait so long. Super easy install and setup. 1800 sq ft ranch now has complete coverage, even to my back yard shed ! Expensive but i think worth every penny.
Written by a customer while visiting netgear.com
Customer Rating
5
Absolutely love it
on January 23, 2022
Posted by: LTinSC
The Orbi was the easiest to setup of any Wi-Fi system I’ve ever had. Hooking up a system always required me to get someone over to help link the satellite up because I don’t know how. I pay for 400 mbs and when I did speed tests, on average would be in neighborhood of 40 upload and 12- download speeds. I hooked up Orbi and paired the satellite up with it and consistently getting 425 mbs download speeds and 25 upload. I feel like 99% of my buffering problems disappeared. Definitely recommend this to anyone.
Written by a customer while visiting netgear.com
Customer Rating
1
Glitchy set up, weird security error so-so support
on January 25, 2022
Posted by: Nick Tzoumas
The title says it all. This system has been frustrating to try and setup and it’s still not 100%.
Response from netgear.comBy Consumer Affairs, January 27, 2022
Hi Nick,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your installing product. This installation resource should help you when running into any trouble setting up your Orbi System: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.
If you need further assistance, please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your installing product. This installation resource should help you when running into any trouble setting up your Orbi System: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.
If you need further assistance, please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Butcher
Verified Purchase:Yes
This 750 system uses the same SSID for 2.4 and 5.0 wi-fi bands. You are unable to choose which band you connect to. This is a problem when your smartphone chooses 5.0 and you are configuring a camera or other device that is only 2.4 capable and must be on the same band as your phone for setup.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, February 8, 2022
Hi Butcher,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We have an information resource regarding your Orbi device, and connecting via 2.4 and 5 ghz networks we recommend checking out: https://kb.netgear.com/000062547/Can-I-choose-if-my-Orbi-router-broadcasts-separate-WiFi-networks-for-2-4GHz-and-5GHz. Additional information regarding the differences can be found at the following link: https://kb.netgear.com/29396/What-is-the-difference-between-2-4-GHz-5-GHz-and-6-GHz-wireless-frequencies?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We have an information resource regarding your Orbi device, and connecting via 2.4 and 5 ghz networks we recommend checking out: https://kb.netgear.com/000062547/Can-I-choose-if-my-Orbi-router-broadcasts-separate-WiFi-networks-for-2-4GHz-and-5GHz. Additional information regarding the differences can be found at the following link: https://kb.netgear.com/29396/What-is-the-difference-between-2-4-GHz-5-GHz-and-6-GHz-wireless-frequencies?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
4x Speed Increase
on February 7, 2022
Posted by: Dan B
I work remotely doing a lot of screensharing and demonstrations. Because of that, I need a fast and stable connection. I was using a single router/modem for my entire house, but after a recommendation I decided to try out the Orbi system. Doing a speed test, the results were immediately recognizable as my speeds quadrupled just by hooking the system up. I had some issues initially and had to work with Support who were fantastic and immediately and thoroughly helpful. I couldn’t recommend this enough.
Written by a customer while visiting netgear.com