Customer reviews from netgear.com
NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Average customer rating
4.8
(7,036 Reviews)
Rating breakdown 7,036 reviews
5 Stars
5,949
4 Stars
782
3 Stars
156
2 Stars
52
1 Star
97
77%of customers recommend this product.
(
127 out of
166)
Customer Reviews for NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Customer Rating
1
Wifi is stable but settings crash
on December 6, 2021
Posted by: Leona
Out of box this works well. Play with the settings even a little and it’s a nightmare. I tried very simple changes like adjusting the security to wpa3 after applying the changes I get locked out of the wifi despite having wpa3 devices trying to connect. Basically almost every time I change a setting in the admin page and apply the setting the whole system goes down forcing me to factory reset and start all over. Probably will end up returning
Response from netgear.comBy Consumer Affairs, December 7, 2021
Hi Leona,
We're sorry to hear that you are experiencing problems with your RBK752 and are considering returning it. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
We're sorry to hear that you are experiencing problems with your RBK752 and are considering returning it. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Marc1276
Verified Purchase:Yes
The firmware and install wizard for these routers is really bad.
Response from netgear.comBy Consumer Affairs, December 10, 2021
Hi Marc1276,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are having problems with installing, we have a few available Installation resources that should help: https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-WiFi-System?language=en_US, and also: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.
The firmware has an update, released as recently as 10-8-21 available at the link: https://kb.netgear.com/000064226/RBR750-RBS750-Firmware-Version-4-6-5-14.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. If you are having problems with installing, we have a few available Installation resources that should help: https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-WiFi-System?language=en_US, and also: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.
The firmware has an update, released as recently as 10-8-21 available at the link: https://kb.netgear.com/000064226/RBR750-RBS750-Firmware-Version-4-6-5-14.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Frank p
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
This is a joke. Waist of money. It is not expanding the range at all!!
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy install and powerful
on December 12, 2021
Posted by: Lawrence Corsa
The app on my phone led me through the steps, and allowed me to change the network name and password to the pre-existing ones, which made everything work seamlessly. Highly recommended!
Written by a customer while visiting netgear.com
Posted by: Bswaff12
Length of ownership:1 week
Verified Purchase:Yes
Cannot separate the ssid for 5g and 2.4. This is a ridiculous limitation
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 16, 2021
Hi Bswaff12,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We apologize as the option to separate the 5 and 2.4 ghz is not available at this time: https://kb.netgear.com/000062547/Can-I-choose-if-my-Orbi-router-broadcasts-separate-WiFi-networks-for-2-4GHz-and-5GHz.
We encourage all users to post in the NETGEAR Official Forums Idea Exchanges page any ideas or features they would like to see added as this page is regularly monitored by our experts: https://community.netgear.com/t5/Idea-Exchange-For-Home/idb-p/idea-exchange-for-home.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We apologize as the option to separate the 5 and 2.4 ghz is not available at this time: https://kb.netgear.com/000062547/Can-I-choose-if-my-Orbi-router-broadcasts-separate-WiFi-networks-for-2-4GHz-and-5GHz.
We encourage all users to post in the NETGEAR Official Forums Idea Exchanges page any ideas or features they would like to see added as this page is regularly monitored by our experts: https://community.netgear.com/t5/Idea-Exchange-For-Home/idb-p/idea-exchange-for-home.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Dedicated backhaul = massive improvement in wifi
on December 19, 2021
Posted by: Josh H
I upgraded from a Google mesh WiFi with 3 router/satellites. It worked but was slow. I got slight improvement by connecting one of the Google satellites to Ethernet but this compromised the satellite location. I have gigabyte internet speed. With a 3 piece Orbi system I am getting near gigabyte speed everywhere in the house. This is because the Orbi dedicates one of its 3 radios for communication between satellites/radios. Other mesh systems share the mesh communication with the WiFi traffic which essentially cuts the capable bandwidth speed in half. No satellites are connected by Ethernet in my setup. Note this is 3600 square ft single story home. If your not going to connect your satellites by Ethernet then definitely go with triband and I think the best experience would be one with a dedicated radio for the backhaul/mesh communication.
Written by a customer while visiting netgear.com
Customer Rating
5
High speed WiFi for all my devices
on December 25, 2021
Posted by: bobrrc
Orbi was a great upgrade from my old WiFi router. With more devices requiring WiFi access my old router was no longer doing the job. When I installed Orbi it was a huge difference. All my devices work flawlessly. My TV no longer paused to buffer. Watching videos on my computer streamed and downloaded super fast. Orbi was really easy to set up and use right away.
Written by a customer while visiting netgear.com
Customer Rating
5
Huge upgrade!
on December 25, 2021
Posted by: Chris
I’m so glad I finally bought a mesh router system and this one is absolutely perfect. I tested my internet speeds before and after installing and they have doubled my internet speeds! I wasn’t sure if my speeds would improve to get to the maximum speed of my internet plan, but it did and now I can fully utilize my internet speeds! I am so happy with the router and receive good connection everywhere in the house so I no longer have to worry about poor connection.
Written by a customer while visiting netgear.com