Customer reviews from netgear.com
NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Average customer rating
4.8
(7,036 Reviews)
Rating breakdown 7,036 reviews
5 Stars
5,949
4 Stars
782
3 Stars
156
2 Stars
52
1 Star
97
77%of customers recommend this product.
(
127 out of
166)
Customer Reviews for NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Customer Rating
1
I returned this
on August 29, 2021
Posted by: Stephen 2 the T.
Could jot get it to connect to our ISP network. Could not get any customer care representatives to help diagnose the device. Finally got a ISP rep to come and try to connect the device and failed. Simply returned.
Response from netgear.comBy Consumer Affairs, August 30, 2021
Hi Stephen 2 the T.,
We're sorry to hear that you had problems with your RBK752 and have already returned it. If you decide to repurchase the Orbi or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your RBK752 and have already returned it. If you decide to repurchase the Orbi or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Your service sucks!!!!!
on August 31, 2021
Posted by: Wanda L Arthur
Your service department cannot get me into my account where I first registered in 2016. I wasted two whole days trying to find someone to help. Not getting into my account means not getting the benefits of the product.
Response from netgear.comBy Consumer Affairs, September 1, 2021
Hi Wanda L Arthur,
Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Install
on September 7, 2021
Posted by: Kadita Tshibaka
I have not been successful in making the system work!
Response from netgear.comBy Consumer Affairs, September 7, 2021
Hi Kadita Tshibaka,
If you are having problems with your RBK752, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
If you are having problems with your RBK752, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Disappointing set up
on September 7, 2021
Posted by: Mike
I must have received a defective unit, as after multiple attempts and multiple hours, I was unable to set the network up. I tried multiple trouble shooting and reset attempts, but had no luck. Ultimately, I returned for a different brand and was able to complete the set up in under 10 minutes from the time I picked the box off the front step. I have had good luck with netgear in the past, but felt like the app and set up process were more cumbersome than necessary, and given I am somewhat technical, I think many customers would have a more difficult time. Wanted to like it, but a disappointing experience.
Response from netgear.comBy Consumer Affairs, September 8, 2021
Hi Mike,
We're sorry to hear that you had problems with your RBK752 and have already returned it. If you decide to repurchase the Orbi or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your RBK752 and have already returned it. If you decide to repurchase the Orbi or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy Setup
on September 14, 2021
Posted by: Maikol
The Orbi was easy to set up and performs as described. Coverage is steady on all levels throughout the house. Highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Work Horse
on September 16, 2021
Posted by: Eric
The app was a little glitchy, and it took a few times to sync the satellites. Now, this is the best connection we have ever had. We have an old house with thick plaster walls, and now the connection reaches everywhere
Written by a customer while visiting netgear.com
Customer Rating
5
Super Orbi WiFi
on September 22, 2021
Posted by: Sharon Dehn
Finally we can get WiFi upstairs with no dropped coverage!
Written by a customer while visiting netgear.com
Customer Rating
4
Works well
on September 22, 2021
Posted by: Anonymous
We’ve got a 3900 sq. ft home and our spectrum router wasn’t cutting it. Very pleased with the Orbi. Covers everywhere
Written by a customer while visiting netgear.com