Customer reviews from netgear.com
NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Average customer rating
4.8
(7,012 Reviews)
Rating breakdown 7,012 reviews
5 Stars
5,927
4 Stars
781
3 Stars
155
2 Stars
52
1 Star
97
76%of customers recommend this product.
(
126 out of
165)
Customer Reviews for NETGEAR - Orbi 750 Series AX4200 Tri-Band Mesh Wi-Fi 6 System (2-pack) - White
Posted by: Shallen
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
The Good: Wifi Speeds were amazing. Nice looking units that fit in nicely on a shelf with existing decor. Easy to do address reservations and port forwarding.
The Bad: Limited Features. The router determines whether a device uses 2.4 or 5ghz signal. Might be great for a regular user, but to me this is annoying because my new iPhone can connect to either, so the router placed it on a 2.4 channel that yielded slower speeds and there was no way for me to change it like I can do with my old Nighthawk. It has known compatibility issues with wireless Amcrest cameras (wish I would have known that since I have a system built around Amcrest), Satellite Signal Drops from base station constantly. I bought the system that has 3 satellites and live in a 4,000 sqft house yet they kept disconnecting. App Issues - It took 3 hrs to get the app to work correctly to finalize setup (I have a nighthawk and am used to the app and it still gave me issues), The other issue with the App is that if you change a device name, it doesn’t translate to the Embedded UI. Device connectivity to the satellites is an issue because when booting up the system, it seems that the router boots before the satellites thus having everything connect to the base (router). It would be nice if you could also manually move devices to the appropriate satellite, but you can’t do that. I had a satellite in my finished basement that next to it was a smart TV and a Google Home, both of which would not connect to the satellite next to it, they connected to the router 1 level up. Very frustrating. I read some blogs about turning signal strength down and that seemed to help, but my wifi range suffered in other areas. I have over 50 devices connected to my router between wired and wifi. I don’t think Orbi liked that many devices (35+ continuously active). I also read about ways to get Orbi to communicate better by disabling MU-MIMO, but to me that defeats the purpose of a state of the art router. Lastly, Netgear Armor destroyed my connectivity and streaming capabilities. In theory it was a great idea, but once I disabled it my speeds and streaming ability improved.
I like Netgear products, but this one wasn’t for me. I went back to my Netgear Nighthawk X6 R8000 and it performs twice as good with my devices than the Orbi did (even thought I’m comparing Wifi 5 to the Orbi Wifi 6 which doesn’t even compare speedwise). I think my next step will be the newest Wifi 6 Nighthawk Router. My advice is to do more research before buying Orbi if you’re a power user.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, June 9, 2022
Hi Shallen,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We would like to hear more from you regarding your experience, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you and see what additional help we can provide.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We would like to hear more from you regarding your experience, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you and see what additional help we can provide.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible setup process
on February 2, 2022
Posted by: Anonymous
I tried to use the app to setup my new device several times but it failed each time. I then connected it directly to the computer to use the web interface which worked much better but only half my 50 devices would connect. After hours of chatting with support, changing settings, resets, and more it turns out that the system has troubles assigning DHCP addresses when replacing an existing network with a number of connected devices. I would expect a system in this price range to be able to seamlessly work.
Written by a customer while visiting netgear.com
Customer Rating
1
400 max mbps
on October 24, 2022
Posted by: Haytham
[This review was collected as part of a promotion.] I only get 400 Mbps out of 1 Gbps on wifi 6 which is completely contradicting all the product description, i will return it
Response from netgear.comBy Consumer Affairs, October 24, 2022
Hi Haytham,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are experiencing problems with your RBK752 and are considering returning it. When experiencing speed issues in your wireless network, we recommend checking out these resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are experiencing problems with your RBK752 and are considering returning it. When experiencing speed issues in your wireless network, we recommend checking out these resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Cezmac
Verified Purchase:Yes
I am really disappointed that the device is not really compatible with Spectrum. My connection was lagging and my cameras and streaming videos kept buffering.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 30, 2022
Hi Cezmac,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
We also recommend ensuring your Router and Satellites are on the latest firmware v4.6.14.3, released as recently as 12-1-22 if you have not done so already: https://kb.netgear.com/000065416/RBR750-RBS750-Firmware-Version-4-6-14-3.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these troubleshooting resources: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
We also recommend ensuring your Router and Satellites are on the latest firmware v4.6.14.3, released as recently as 12-1-22 if you have not done so already: https://kb.netgear.com/000065416/RBR750-RBS750-Firmware-Version-4-6-14-3.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Mixed bag
on April 29, 2020
Posted by: Deadwards
Setup was quick but left me with several questions which resulted in calling support. Spoke to three different consultants before I got the answers I was looking for, netgear’s marketing info was misleading which left a foul taste in my mouth
Written by a customer while visiting netgear.com
Customer Rating
5
Incredible
on April 30, 2020
Posted by: EDS
The Orbi was easy to setup and does cover every room in the house including all of those dead zones. In fact, we have full coverage in our pool area that sits 40 feet from our house.
Written by a customer while visiting netgear.com
Customer Rating
5
Great System!
on April 30, 2020
Posted by: Laurie H.
Our home is large making for WiFi dead spots in some areas. Our family is very technology oriented. We are completely wireless. I work from home and we stream all of our TV programming. The Orbi system has allowed us to stream and use multiple devices effortlessly compared to our previous router and easily stretches are WiFi reach to our yard which has been great for our security cameras. Extremely happy with our purchase! Installation was a breeze!
Written by a customer while visiting netgear.com
Customer Rating
5
Quality Product, Very Simple Setup
on May 1, 2020
Posted by: Kevin Grubbs
May be the easiest router setup I’ve done, much less a mesh system. Product has worked flawlessly so far
Written by a customer while visiting netgear.com