Customer reviews from geappliances.com
GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Stainless Steel
Average customer rating
4.3
(422 Reviews)
Rating breakdown 422 reviews
5 Stars
253
4 Stars
99
3 Stars
29
2 Stars
18
1 Star
23
85%of customers recommend this product.
(
322 out of
380)
Customer Reviews for GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Stainless Steel
Customer Rating
4
Love the look and features!
on March 27, 2024
Posted by: Almond Joy
from Bridgeton, New Jersey
Love how the new GE Refrigerator looks in our kitchen. It fits perfectly inside the designated cabinetry. The stainless steel is fingerprint resistant and the shine makes the kitchen look brighter. It's a wonderful upgrade. Love the interior lights, the crisper drawers and the gallon sized door bins. Each one can hold up to two gallons and are very convenient; just open the door and grab your item off the door. The veggie and fruit bins could of been larger, but I understand that the additional space was needed to accommodate the large door bins.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE THE FRENCH DOORS!!!
on April 3, 2024
Posted by: TARS1
from BUFFALO,MO
BEST REFRIGERATOR WE’VE EVER OWNED!!! AND THE FIRST COUNTER DEPTH WE’VE EVER OWNED!!! A REAL WINNER!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Lisa, GE_Appliances, April 4, 2024
Thank you for your review. We appreciate your feedback. We are elated to read you love your new French door fridge. Thank you for the photo, it looks great in your kitchen! Counter depth is a wonderful feature that allows the fridge to fit in your space without the extra depth of a standard size. Thank you for choosing GE Appliances, we are honored you chose us for your appliance needs. We know you will love your new fridge for many years to come!
Written by a customer while visiting geappliances.com
Customer Rating
4
No inside water dispenser
on April 16, 2025
Posted by: Ira81
We were very dissappointed to find that we did not get the water dispenser inside the unit as we had ordered. We do not care for the outside dispenser due to grandkids playing with it, so we specifically ordered the unit with the dispenser inside. Found out that feature has been discontinued but no one had advised us of that fact, just deliverd to us without that feature.
Written by a customer while visiting geappliances.com
Customer Rating
1
Great until it stops working in 18 months TWICE
on June 19, 2025
Posted by: Mom2twounder2
This is the most unfortunate adult purchase I have ever made. We have had this fridge for three years and just had our second one stop cooling. It took 6 months to get the warranty replacement for the first one. Neither fridge has lasted over a year and a half. We will now see how long of a wait we are in for this time around. Thank god we got the extended warranty to have minimal additional costs, but what a headache! I should not have been having to clean out my fridge last night at 9:30pm while 38 weeks pregnant.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, June 20, 2025
We're very sorry to hear about your refrigerator. We'd like to assist you with your unit by providing some troubleshooting tips that may help with the cooling. Please refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
Please continue to work with your extended warranty to resolve this matter.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
Please continue to work with your extended warranty to resolve this matter.
Written by a customer while visiting geappliances.com
Customer Rating
3
Dissapointed
on July 19, 2025
Posted by: RebelFinn
This is a replacement of one we had for only three years before it broke. We went with it again because we need this specific size and finish. This newer model is missing ALL of the cool features of the previous model - at the same price as the previous one. No liners for the shelves in the door, not butter storage with dropdown tray, no special split in on f the shelves to accommodate taller bottles, no cool tray in the freezer door and no water dispenser. We will break our color scheme if this breaks again to avoid this disappointment.
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Diego, GE_Appliances, July 29, 2025
Thank you for leaving your review. We are going to share your comments regarding this unit's storage options along with our product team for review.
Written by a customer while visiting geappliances.com
Customer Rating
3
Slate ge fridge
on August 16, 2025
Posted by: Texas44
from Texas
Not sure about this model and brand. Had a similar one for only 2.5 years and quit working. This one has started making an odd noise now. Sounds like when they cut live electric wire at times. And there no butter like tray in the door.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, August 20, 2025
We have provided some normal refrigerator operating sounds here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
We advise scheduling service is you are experiencing a sound not listed. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . Your feedback is extremely important to us. We will pass these comments regarding the butter tray along to our product team to review.
We advise scheduling service is you are experiencing a sound not listed. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm . Your feedback is extremely important to us. We will pass these comments regarding the butter tray along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks nice while it lasts.
on October 11, 2025
Posted by: DeadFridgeGuy
from Colorado
[This review was collected as part of a promotion.] It is dead after just over 4 years. It is now a very expensive cupboard. It is now good for storing shoes, old car parts, and sports equipment. We are less than impressed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 14, 2025
We would like to assist you with this refrigerator and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks pretty, but it's pretty cheaply made.
on December 4, 2025
Posted by: Dcane6
from New Hampshire
[This review was collected as part of a promotion.] Cheap. Super Cheap. You have to pay extra for a smaller (counter depth) refrigerator that has less space. It arrives, no water dispenser. Evidently the counter depth model does not have a water dispenser, but the full size appliance does. Again, costs more... The interior shelves and drawers are VERY thin and I don't think they will hold up very long. The appliance makes a loud vibration when running. It just sounds and feels extremely cheap - worth about 1/4 of what we payed for it. Do better GE.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Sarah, GE_Appliances, December 8, 2025
We’d like to provide information about your refrigerator, and address the issue you’re having with sound. Information about what sounds the refrigerator may make is available on page 45 of the manual, linked here: https://products-salsify.geappliances.com/image/upload/s--170s5gi6--/d0b4e5f8e545a0f8fac0aae3c6a2061c3c5de582.pdf
We also have articles about possible sounds you may hear, linked below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
We utilize high quality, durable materials when manufacturing our appliances, and we’re confident the refrigerator will work well for you for a long time to come. Specific features can vary depending on the particular model, and your feedback regarding this model will be shared with our product team for review.
We also have articles about possible sounds you may hear, linked below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
We utilize high quality, durable materials when manufacturing our appliances, and we’re confident the refrigerator will work well for you for a long time to come. Specific features can vary depending on the particular model, and your feedback regarding this model will be shared with our product team for review.
Written by a customer while visiting geappliances.com