Customer reviews from geappliances.com
GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Stainless Steel
Average customer rating
4.3
(405 Reviews)
Rating breakdown 405 reviews
5 Stars
245
4 Stars
98
3 Stars
27
2 Stars
14
1 Star
21
86%of customers recommend this product.
(
316 out of
367)
Customer Reviews for GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Stainless Steel
Customer Rating
5
Replaced old with new.
on July 4, 2023
Posted by: 1michaelhunting
from Rockford Illinois
Nice so far time will tell. I had all ge profile appliances.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Features!!
on July 17, 2023
Posted by: BB 23
from In
My husband has commented several times how much he enjoys the lighting in refrigerator. I enjoy how much product we can get in our new refrigerator and we both love having the ice maker in the bottom of our refrigerator. It keeps our food cold just how we like it. It is a good refrigerator for us
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed!
on July 26, 2023
Posted by: Hank17
Unit motor is really loud, bottom freezer door needs an alarm if not all the way closed!!!
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 27, 2023
Hello,
We’re so sorry to hear you’ve been less than impressed with your new refrigerator. We understand that having a refrigerator that’s louder than expected can be annoying, and a freezer door alarm can be a great safety feature. We are constantly working to make our products better, and we’ll forward your suggestion for a door alarm to our product team so that we can continue to improve.
Refrigerators can make a wide variety of noises during operation, and a loud motor can be concerning. We recommend taking a look at the articles linked below for information on the sounds you may hear.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Unusual:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If the noise you’re hearing is louder than expected, or if it is considered unusual, we recommend having it diagnosed by a qualified technician. If you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
We’re so sorry to hear you’ve been less than impressed with your new refrigerator. We understand that having a refrigerator that’s louder than expected can be annoying, and a freezer door alarm can be a great safety feature. We are constantly working to make our products better, and we’ll forward your suggestion for a door alarm to our product team so that we can continue to improve.
Refrigerators can make a wide variety of noises during operation, and a loud motor can be concerning. We recommend taking a look at the articles linked below for information on the sounds you may hear.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Unusual:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If the noise you’re hearing is louder than expected, or if it is considered unusual, we recommend having it diagnosed by a qualified technician. If you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Counter depth limitation
on August 11, 2023
Posted by: Nottoocool
from Piedmont SC
Will not cool below 38. Must keep milk in back of refrigerator to keep fresh.
Freezer cools ok
Freezer cools ok
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 11, 2023
Hello,
Thank you for taking the time to provide feedback on your refrigerator. We're sorry to hear that your refrigerator is not cooling properly, and we want to help!
If the refrigerator is running but not cooling enough, we recommend referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060756&_ga=2.252959680.817930532.1665409315-132335501.1644413847
If you are still having issues we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances. -Charlie@GEA
Thank you for taking the time to provide feedback on your refrigerator. We're sorry to hear that your refrigerator is not cooling properly, and we want to help!
If the refrigerator is running but not cooling enough, we recommend referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060756&_ga=2.252959680.817930532.1665409315-132335501.1644413847
If you are still having issues we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances. -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good storage space
on August 11, 2023
Posted by: Natkiki
from Douglas, Ma
Disappointed in freezer. It often has ice residue on the ice tray even when I have the ice maker off.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Jonathon@GEA, GE Appliances , August 14, 2023
Hello - Thank you for taking some time to reach out and post your review. We're sorry to hear about the ice build-up you are noticing. That is not the kind of situation we expect.
For the best assistance on this we recommend checking to make sure that the temperature setting isn't too low. You can also check out this support article that goes over a lot of different steps that can help out. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
For the best assistance on this we recommend checking to make sure that the temperature setting isn't too low. You can also check out this support article that goes over a lot of different steps that can help out. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Works fantastic!
on August 14, 2023
Posted by: Lauri Lynn
from Orange, CA
Refrigerator is user friendly, spacious, and you can easily get to everything. The door space for holding condiments is large and I love the ice maker
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
new refrigerator
on August 16, 2023
Posted by: at47
from Myerstown Pa.
We have only had this refrigerator for two months and thus far we are very pleased with its operation and features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
overall nice unit
on August 20, 2023
Posted by: steven739
from Bunker Hill, WV
freezer section not as large as expected. all other sections work well, and the slate color matches well with the other two items we chose in our new kitchen remodel.
Features
4
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Jonathon@GEA, GE Appliances , August 25, 2023
Hello - Thank you for taking a moment to connect and share your review. We are glad that you are enjoying this refrigerator so far. You've made a great choice by going with this model.
We're sorry to hear about the freezer not being as large as expected. That is definitely something we are going to keep in mind. Our favorite feature of this model is the showcase LED lighting, which helps keep everything inside lit and looking sleek.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
We're sorry to hear about the freezer not being as large as expected. That is definitely something we are going to keep in mind. Our favorite feature of this model is the showcase LED lighting, which helps keep everything inside lit and looking sleek.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com