Customer reviews from geappliances.com
GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Stainless Steel
Average customer rating
4.3
(405 Reviews)
Rating breakdown 405 reviews
5 Stars
245
4 Stars
98
3 Stars
27
2 Stars
14
1 Star
21
86%of customers recommend this product.
(
316 out of
367)
Customer Reviews for GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Stainless Steel
Customer Rating
1
Avoid...looks are deceiving
on January 17, 2023
Posted by: Customer New to GE
from USA
I expected a high quality product. Aside from the appealing look, the rest of the fridge is junk. The trays are cheap and clunky. The fridge meat tray jumps track and jams every time it's opened. The fridge is set for 36 degrees but a thermometer I put inside always reads warmer, sometimes 10 degrees warmer in the "danger" food level. The bottom freezer door will not close. I have to manhandle the thing to shut it and then look on all sides to make sure it is actually sealed. Be ready to throw out your entire freezer when the door jams and your food un-thaws. The fridge runs frequently and makes a lot of noise. I regret my purchase and wish I had kept my old, cheap side-by-side.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA , GE Appliances, January 20, 2023
Hello there.
Thank you so much for providing us with honest feedback. We appreciate you letting us know of your experience, though we truly hate to hear you’re having this issue with your appliance. This absolutely isn’t the performance we would expect from our model, especially as it’s so new. We regret the inconvenience this has caused, and our team will be informed of your experience for review.
Please feel free to take full advantage of your limited warranty and schedule a service appointment with our technicians. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We have full confidence our technician will fully service your unit to provide you with a better experience. We look forward to hearing from you.
-Haley@GEA
Thank you so much for providing us with honest feedback. We appreciate you letting us know of your experience, though we truly hate to hear you’re having this issue with your appliance. This absolutely isn’t the performance we would expect from our model, especially as it’s so new. We regret the inconvenience this has caused, and our team will be informed of your experience for review.
Please feel free to take full advantage of your limited warranty and schedule a service appointment with our technicians. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We have full confidence our technician will fully service your unit to provide you with a better experience. We look forward to hearing from you.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed
on January 24, 2023
Posted by: TMax66
Door storage too big, veg and fruit and meat drawers too small. I would rather have the space in the main part of the frig instead of the doors. The freezer drawer squeaks from day one and I have to be careful to push the top freezer drawer shut first otherwise it doesn't close properly. Ice maker is good.
No, I would not recommend this to a friend.
Features
1
Performance
4
Quality
2
Value
1
Response from geappliances.comBy GE Appliances, January 25, 2023
Hello,
We appreciate you taking the time to leave us feedback, but we’re sorry to hear that you’ve been disappointed in your new refrigerator. We know it’s frustrating when you buy a new appliance only to find yourself unhappy with it, especially something as prominent as a fridge. We’re constantly working to improve our products and it’s honest feedback like yours that helps us make sure that happens. We recommend taking a look at the article below for tips on eliminating the squeaking of a refrigerator door hinge or drawer.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16837
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
We appreciate you taking the time to leave us feedback, but we’re sorry to hear that you’ve been disappointed in your new refrigerator. We know it’s frustrating when you buy a new appliance only to find yourself unhappy with it, especially something as prominent as a fridge. We’re constantly working to improve our products and it’s honest feedback like yours that helps us make sure that happens. We recommend taking a look at the article below for tips on eliminating the squeaking of a refrigerator door hinge or drawer.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16837
Please feel free to reach out with any other questions or concerns you may have.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Terrific Purchase!
on February 7, 2023
Posted by: SSSmith58
from Middlebury, CT
The space and organization set up of this refrigerator and freezer are, without exception, far better than any fridge I purchased. I can see AND REACH everything. No complaints at all.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Very poor lighting inside.
on February 19, 2023
Posted by: WKWFJW
from Durango, Colorado
The lighting inside the refrigerator is very poor. Apparently it is LED and designed to come on dim and full brightness simply takes too long. The alarm for door open also barely audible compared to prior GE refrigerator
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, February 20, 2023
Hi - we appreciate you posting this review.
We're so sorry that you're not fully pleased with some of the features of this model. All feedback is taken into careful consideration. Your satisfaction is our goal and this information helps us to better understand how to meet our consumer's needs.
Thank you again for sharing.
Have a wonderful day. - Tierra@GEA
We're so sorry that you're not fully pleased with some of the features of this model. All feedback is taken into careful consideration. Your satisfaction is our goal and this information helps us to better understand how to meet our consumer's needs.
Thank you again for sharing.
Have a wonderful day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Small refrigerator that would be good for a single
on March 2, 2023
Posted by: Bigfridgeguy
from Venice
It's not a bad refrigerator at all; just too small for a family or maybe even a couple.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 3, 2023
Hi - This is great feedback. Thank you so much.
We're always looking for ways to improve and satisfy our consumers needs. Everything shared will be wholeheartedly considered.
We appreciate you choosing GE Appliances for your home. Take care and be safe. - Tierra@GEA
We're always looking for ways to improve and satisfy our consumers needs. Everything shared will be wholeheartedly considered.
We appreciate you choosing GE Appliances for your home. Take care and be safe. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Attractive and roomy
on March 2, 2023
Posted by: Yoplait51
from Washington
It has lots of storage room for a counter depth and has been problem free so far.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Five Stars!
on March 3, 2023
Posted by: Joy28
from Las Vegas, NV
I love it! Has plenty of rooms for everything & easy to clean. I like all the features. You get what you pay for.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great replacement fridge!
on March 4, 2023
Posted by: BrianJF
from Wilmington, DE
After a fair amount of research, it was clear to me that I should stick with GE. I’ve always had good luck with this brand in the past and I anticipate with the reviews I’ve read to continue having good luck with GE. The unit is sleek, good looking and has all the bells and whistles I need.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com