Customer reviews from geappliances.com
GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Stainless Steel
Average customer rating
4.3
(422 Reviews)
Rating breakdown 422 reviews
5 Stars
253
4 Stars
99
3 Stars
29
2 Stars
18
1 Star
23
85%of customers recommend this product.
(
322 out of
380)
Customer Reviews for GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Stainless Steel
Customer Rating
1
Not impressed!
on August 4, 2023
Posted by: Chris877
from Cheboygan, Mi
I have owned this Refrigerator for 16 months now and have been happy with it until 2 weeks ago when it quit cooling and freezing and stuff started melting out on the floor! Never expected it to quit quite this soon. And it wouldn’t be so bad if there was any service offered! I bought a contract on this unit and you can’t get anyone to service it! Are these things just supposed to be disposable after just 16 months or what? I need a refrigerator that I can depend on. Guess GE is not it!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 4, 2023
Greetings! We appreciate you leaving us this review. We are extremely sorry to hear that your refrigerator has stopped cooling after just 6 months. This is not normal operation and is definitely not the consumer experience that we strive for.
We strongly encourage you to schedule a service appointment with one of our certified technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will be able to restore normal operation to your refrigerator as quickly as possible! - Adrian@GEA
We strongly encourage you to schedule a service appointment with one of our certified technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Thank you for choosing GE Appliances for your home, and we are confident that our technicians will be able to restore normal operation to your refrigerator as quickly as possible! - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Beautiful refrigerator
on October 8, 2023
Posted by: Fridge365
from Spokane, WA
It is a beautiful refrigerator. The plastic around the edges won't come off though so we are stuck wirh tiny pieces of plastic everywhere. The refrigerator section is great and convenient. The freezer section is a little small, but the bins are deep, so it is hard to organize it so you can find everything.
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice Maker doesn't work on new Refrigerator day 1
on December 16, 2023
Posted by: sus49
Second refrigerator, ice maker does not work on day of installation. Never buy another GE appliance as long as I live. Now I have to have a service man come out to fix a brand new ice maker.
Response from geappliances.comBy Adrian, GE_Appliances, December 27, 2023
Hi! We appreciate you taking the time to provide us with your feedback. We are so sorry that the icemaker is not working on your new refrigerator. This is not normal operation, and this is definitely not the consumer experience that we strive for. We will be sure to share these comments with our product design teams for review.
Thank you for choosing GE Appliances for your home. We are confident that our technicians will get your ice maker back up and running as quickly as possible. - Adrian@GEAppliances
Thank you for choosing GE Appliances for your home. We are confident that our technicians will get your ice maker back up and running as quickly as possible. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Comes with NO instructions!
on June 15, 2024
Posted by: Jdxo
from Md
This product comes with NO instructions!!!
It needs to at least let you know to expect to chill 24 hours and how long to dump the ice before it is safe to use. So poor!! My ice was dark gray..almost black!
It needs to at least let you know to expect to chill 24 hours and how long to dump the ice before it is safe to use. So poor!! My ice was dark gray..almost black!
I would recommend this to a friend!
Features
2
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, June 17, 2024
We can understand having a manual copy can be a lot easier. We no longer provide printed instructions in order to be better ambassadors of the environment, however, you can always find the Owner’s manual at this link here: https://products-salsify.geappliances.com/image/upload/s--LQP2fFIF--/iddljrrb4tv5ltd0im5c.pdf?_ga=2.94102813.1683821160.1718629474-1676878804.1700237661
If the ice cubes are black, we recommend changing the water filter. For more information, please refer at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17758
If the ice cubes are black, we recommend changing the water filter. For more information, please refer at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17758
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator!
on September 16, 2020
Posted by: snguyens
from los angeles
It took forever to finally deliver (2 full months), but when it finally arrived, we're loving it! It's a great size for our family of 4. Love the shelf organizers on both doors, which opens up more space for food storage in the main compartment. There is an alarm in case you accidentally leave the door ajar. Freezer size has been great, love the built in ice-maker. The only complaint is the plastic wrap that the fridge comes wrapped in, is a bit tricky to rip of cleanly. We still have some remnants stuck in the crevices of the fridge which are hard to pull out.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Fridge
on September 17, 2020
Posted by: m4chine
The fridge space is massive compared to my last fridge, same overall dimensions. The freezer space is slightly less than my last freezer section of the fridge. The appearance is stunning and with two teenagers, the fingerprint resistance holds up well. Would recommend to a friend.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice fridge but it's not perfect
on October 28, 2020
Posted by: Anonymous
from Nashville TN
We like this fridge, just has some issues we were trying to avoid by doing extensive on-line research. It is noisy and all three doors are very hard to open. The counter depth definitely looks nice but takes away some storage space. Overall the functionality fits our needs better than the side by side we had before and it looks really nice. Our first freezer on the bottom so we're still trying to figure out how to best organize that space.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, October 29, 2020
Hello Sherri - Thanks so much for your purchase! We're delighted to hear you like the appearance and functionality of your new refrigerator. We're very sorry for any inconvenience you've experienced. It may help for you to view a short video about normal bottom freezer refrigerator sounds: https://youtu.be/0v2MbvX3fX0
If you find the doors are hard to open, please check out this helpful link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16775
Thanks for making GE Appliances a part of your home! We appreciate your business.
If you find the doors are hard to open, please check out this helpful link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16775
Thanks for making GE Appliances a part of your home! We appreciate your business.
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the fridge, the freezer not so much.
on December 13, 2020
Posted by: DubbleG
from Horsham,PA
Fridge is great - lots of room, everything is adjustable, easy to get food in/out. Freezer is poor - very heave to pull out the drawer, hard to organize the food, lots of lost space from the ice-maker.
Lots of plastic at the edges. I'm not sure if this is from shipping or part of the unit but it looks terrible and is a real pain to get rid of. Need a razor blade and lots of patience and shouldn't be something necessary by the purchaser.
Lots of plastic at the edges. I'm not sure if this is from shipping or part of the unit but it looks terrible and is a real pain to get rid of. Need a razor blade and lots of patience and shouldn't be something necessary by the purchaser.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com