Customer reviews from geappliances.com
GE - 36 in. Wide 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Stainless Steel
Average customer rating
4.3
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
253
4 Stars
99
3 Stars
29
2 Stars
19
1 Star
24
85%of customers recommend this product.
(
322 out of
381)
Customer Reviews for GE - 36 in. Wide 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Stainless Steel
Customer Rating
3
It's ok
on January 23, 2023
Posted by: Frig101
from AZ
The drawers are not as deep as my last counter-depth refrigerator; they put the extra into the door trays. I would rather larger shelves and drawers. The bottom of the "climatezone" (whatever that is?) are not smooth (lot of nooks and crannies - I don't know why) so stacking my individual guacamole and apple sauce cups is problematic. The freezer tray and the bottom are also not flat - makes it very hard to stack things. What are you going to do? Once you have it, you're stuck. I guess I'm not real happy.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
4
Value
3
Response from geappliances.comBy GE Appliances, January 24, 2023
Hello - We appreciate you reaching out and leaving your feedback. It means a lot to us.
We're glad that you are a fan of the appearance and performance, it is good to know what we are doing well. However, we are really sorry to hear that the drawers and climate zone aren't providing enough space for you.
We are going to definitely send your feedback over to our product team to take a look, we want to make sure going forward we accommodate every kind of space requirement. Again, we apologize this model hasn't exceeded your expectations.
Stay safe out there.
Jonathon@GEA
We're glad that you are a fan of the appearance and performance, it is good to know what we are doing well. However, we are really sorry to hear that the drawers and climate zone aren't providing enough space for you.
We are going to definitely send your feedback over to our product team to take a look, we want to make sure going forward we accommodate every kind of space requirement. Again, we apologize this model hasn't exceeded your expectations.
Stay safe out there.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Avoid...looks are deceiving
on January 17, 2023
Posted by: Customer New to GE
from USA
I expected a high quality product. Aside from the appealing look, the rest of the fridge is junk. The trays are cheap and clunky. The fridge meat tray jumps track and jams every time it's opened. The fridge is set for 36 degrees but a thermometer I put inside always reads warmer, sometimes 10 degrees warmer in the "danger" food level. The bottom freezer door will not close. I have to manhandle the thing to shut it and then look on all sides to make sure it is actually sealed. Be ready to throw out your entire freezer when the door jams and your food un-thaws. The fridge runs frequently and makes a lot of noise. I regret my purchase and wish I had kept my old, cheap side-by-side.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Haley@GEA , GE Appliances, January 20, 2023
Hello there.
Thank you so much for providing us with honest feedback. We appreciate you letting us know of your experience, though we truly hate to hear you’re having this issue with your appliance. This absolutely isn’t the performance we would expect from our model, especially as it’s so new. We regret the inconvenience this has caused, and our team will be informed of your experience for review.
Please feel free to take full advantage of your limited warranty and schedule a service appointment with our technicians. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We have full confidence our technician will fully service your unit to provide you with a better experience. We look forward to hearing from you.
-Haley@GEA
Thank you so much for providing us with honest feedback. We appreciate you letting us know of your experience, though we truly hate to hear you’re having this issue with your appliance. This absolutely isn’t the performance we would expect from our model, especially as it’s so new. We regret the inconvenience this has caused, and our team will be informed of your experience for review.
Please feel free to take full advantage of your limited warranty and schedule a service appointment with our technicians. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We have full confidence our technician will fully service your unit to provide you with a better experience. We look forward to hearing from you.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
She's a beaut!
on December 23, 2022
Posted by: janieinlv
from Henderson, NV
A new refrigerator was installed today......Merry Christmas! Looking forward to this one lasting far longer than 5+ years! Just got it, so no long-term ratings yet......but am expecting the best!
I would recommend this to a friend!
Features
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Looks nice but thermostat needs moved improved
on December 21, 2022
Posted by: Mike8383
from Iowa
Cannot get the fridge to stay cold. It is cold, but frequently 40° or higher. I have it set to 34°, recommended is 37°. I've had service out twice but no resolution. How many times can I say, the fridge is not cold enough before something is done? I don't think thermostat meant to be replaced is why the hassle.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, December 22, 2022
We're happy to hear that you like your refrigerator's appearance, but we hate to hear of the trouble that you've had with the temperature. We apologize for any inconvenience. If problems continue to persist, we encourage you to reach out to our service department again for help.
Let us know if we can be of assistance.
All the best,
Kianna@GEA
Let us know if we can be of assistance.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Classy & Clever Practical
on December 21, 2022
Posted by: Toelowe
from Boise, Idaho
Love the features in our French door GE. It's Counter top depth but still feels intensity bigger than previous fridge with larger dimensions. Love the gradual brightness of the LED lights and the knowledge I won't need to worry acid replacing those fridge lights nearly as often if ever. Put thermometers in and the settings are very accurate. Love the fridge!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
So far, So good
on December 3, 2022
Posted by: C3Norm
from washington, dc
Nice interior and exterior design. Quiet care free..
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
So far, so good
on November 18, 2022
Posted by: Ssiverson57
from Park City, MT
So far so good. I have not owned this product long enough to make any additional comments.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice!
on November 12, 2022
Posted by: JSM1981
from Sacramento
Love the spacious refrigerator top section! Looks awesome!
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com