Customer reviews from brother-usa.com
Brother - TN660 2-Pack High-Yield Toner Cartridges - Black
Average customer rating
3.9
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
22
4 Stars
3
3 Stars
3
2 Stars
2
1 Star
6
Customer Reviews for Brother - TN660 2-Pack High-Yield Toner Cartridges - Black
Customer Rating
1
Lasts way less then it states so
on July 26, 2020
Posted by: Mommylife
from Arizona
I bought it thinking it was going to last me about a year because I barely print documents. It is for home use and we don't print that much. I usually buy the standard yield but I though it was a good idea to buy the high yield so it could last longer and that is not true. It last the same or even less than the standard one.
Response from brother-usa.comBy Brother, Customer Service, July 27, 2020
Hi, we are sorry that you are unhappy with your cartridge purchase. The stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge.
If you have any questions about your Genuine cartridge, please contact Brother customer service at 877-276-8437.
If you have any questions about your Genuine cartridge, please contact Brother customer service at 877-276-8437.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great overall dependability.
on February 12, 2020
Posted by: Narenmurthy
from Sterling, VA
Works great for efficient and consistent usage. Prompt service.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Poor quality
on December 13, 2021
Posted by: Cat100
from Summerser, SD
I purchased 2 tn 660 toner cartridges in the last two weeks. BOTH of them had SOLID ROCK LIKE TONER. Both make a clunking noise and both sound like they have gravel in them when i shake them.
Response from brother-usa.comBy Brother Customer Service., Brother Customer Service., December 14, 2021
We are sorry that you are unhappy with your cartridge purchase. Please verify you have purchased a new Brother Genuine cartridge by following the steps on this website: https://www.brother-usa.com/supplies/ink-and-toner/security
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
If you have any questions about your Genuine cartridge, please contact Brother customer service at www.brother-usa.com/support.
Written by a customer while visiting brother-usa.com
Customer Rating
5
EXCELLENT PRODUCTS
on August 24, 2023
Posted by: SamC
from Michigan
Brother products are excellent. My Brother laser printer is now 8 years old and I always use genuine replacement Brother toner. One very happy customer!
Written by a customer while visiting brother-usa.com
Customer Rating
5
I am happy with the ease of the product.
on April 13, 2021
Posted by: Randal
from Oklahoma City, Okla.
I have been using this HL-L2360 Brother Laser printer going on 6 years now and, I am very pleased with its Reliability that it gives as well as the yield of the Tones giving me around 2600 sheets. I find that the toner TN-660 gives me what, I want pulse a little bit more from time to time. For my personal printer toner wise the price is right for me.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Very hi cost!
on March 4, 2021
Posted by: Figboot
from Washington state
Too expensive to buy Brother toner. Look for knock offs. I found two that are 100% compatible and MUCH lower cost.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Poor Performance from TN660 and Starter Cartridges
on August 29, 2020
Posted by: Baden
from Columbia, MD
My TN660 cartridge only printed between approximately 175 pages of mostly letters and lists It didn't come close to 2,600 pages. My initial starter cartridge only printed 75 pages versus the 700 estimated pages. I purchase the MFC-L2700DW based upon a Brother basic laser printer used for 12 years. The cartridges for the basic Brother laser printer cartridges lasted for the perdictated number of copies. The MFC-L2700DW has given me very poor cartridge life.
Response from brother-usa.comBy Brother, Customer Service, September 2, 2020
Hello Baden,
I understand you are frustrated with the ink yield. Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. Please contact us if you have any additional questions. https://bit.ly/2EUyke6
I understand you are frustrated with the ink yield. Stated page yields for genuine Brother cartridges are based on the ISO testing standards. The number of pages that can be printed with a cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). Print jobs with large text fonts, graphics, charts, and/or large amount of solid coverage (black or any given color) will use much more toner and will shorten the life of the toner cartridge. Please contact us if you have any additional questions. https://bit.ly/2EUyke6
Written by a customer while visiting brother-usa.com
Customer Rating
2
Paying more toner and less for the printer. Bad!
on February 12, 2020
Posted by: Anonymous
from Brooklyn, NY
Getting customers to pay more for the toner and less for the printer appears to be the strategy used by most printer makers. Some successfully. Others not successfully. Brother is just another of those printer makers who expect you to shed up to 800% per year of the price you paid for your printer. Not quite a great business proposal for heavy users and small businesses.
Written by a customer while visiting brother-usa.com