Customer reviews from geappliances.com
GE - 36 in. Wide 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Slate
Average customer rating
4.3
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
253
4 Stars
99
3 Stars
29
2 Stars
19
1 Star
24
85%of customers recommend this product.
(
322 out of
381)
Customer Reviews for GE - 36 in. Wide 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Slate
Customer Rating
1
Do NOT buy this fridge
on September 20, 2023
Posted by: aFazz
from June Lake, CA
This fridge lasted 1.5 years then the compressor went out. Do NOT waste your money on such a poorly made product
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 21, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are truly sorry to hear that the compressor has went out within 1.5 years of use. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling a service appointment with our factory service team so we can get this resolved for you. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEAppliances
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are truly sorry to hear that the compressor has went out within 1.5 years of use. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling a service appointment with our factory service team so we can get this resolved for you. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Not reliable
on September 13, 2023
Posted by: MGinLW
Bought this refrigerator during our build process for a new condo. 5 months after moving in refrigerator & freezer went out (lost everything in the freezer because we were out of town). The compressor and dryer were replaced. Ran great for 4 months.
The compressor, dryer, and jumper compressor tube were replaced. It worked for 3 days. This is my definition of a LEMON with major issues.
I love the features, looks, and that it is counter-depth but that is not going to make me change my rating. I would not buy this model!
The compressor, dryer, and jumper compressor tube were replaced. It worked for 3 days. This is my definition of a LEMON with major issues.
I love the features, looks, and that it is counter-depth but that is not going to make me change my rating. I would not buy this model!
No, I would not recommend this to a friend.
Response from geappliances.comBy Haley@GEA, GE Appliances , September 14, 2023
Hello there.
Thank you so much for taking the time to provide us with feedback on your refrigerator. We are terribly sorry to hear that this model is not working as it should and it's our pleasure to help you further.
We have located your open case and see that you are working closely with one of our agents. If you have further questions, always feel welcome to email them directly.
Your review is very helpful to us. Our product teams look over this information in order to learn where improvements can be made in future appliances.
As always, your friends here at Appliances are here for you.
-Haley@GEAppliances
Thank you so much for taking the time to provide us with feedback on your refrigerator. We are terribly sorry to hear that this model is not working as it should and it's our pleasure to help you further.
We have located your open case and see that you are working closely with one of our agents. If you have further questions, always feel welcome to email them directly.
Your review is very helpful to us. Our product teams look over this information in order to learn where improvements can be made in future appliances.
As always, your friends here at Appliances are here for you.
-Haley@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Very functional style
on August 27, 2023
Posted by: Mitchej2172
Counter depth style fits and looks great, French door with lower freezer is better than our previous side by side unit. Stainless steel is nice., however some of the shelving summed very cheap quality. We have doubts that this refrigerator will function for 17 years like our old GE side by side . But overall we like it a lot and we are happy with our purchase .
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
overall nice unit
on August 20, 2023
Posted by: steven739
from Bunker Hill, WV
freezer section not as large as expected. all other sections work well, and the slate color matches well with the other two items we chose in our new kitchen remodel.
Features
4
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Jonathon@GEA, GE Appliances , August 25, 2023
Hello - Thank you for taking a moment to connect and share your review. We are glad that you are enjoying this refrigerator so far. You've made a great choice by going with this model.
We're sorry to hear about the freezer not being as large as expected. That is definitely something we are going to keep in mind. Our favorite feature of this model is the showcase LED lighting, which helps keep everything inside lit and looking sleek.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
We're sorry to hear about the freezer not being as large as expected. That is definitely something we are going to keep in mind. Our favorite feature of this model is the showcase LED lighting, which helps keep everything inside lit and looking sleek.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
new refrigerator
on August 16, 2023
Posted by: at47
from Myerstown Pa.
We have only had this refrigerator for two months and thus far we are very pleased with its operation and features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Works fantastic!
on August 14, 2023
Posted by: Lauri Lynn
from Orange, CA
Refrigerator is user friendly, spacious, and you can easily get to everything. The door space for holding condiments is large and I love the ice maker
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Good storage space
on August 11, 2023
Posted by: Natkiki
from Douglas, Ma
Disappointed in freezer. It often has ice residue on the ice tray even when I have the ice maker off.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Jonathon@GEA, GE Appliances , August 14, 2023
Hello - Thank you for taking some time to reach out and post your review. We're sorry to hear about the ice build-up you are noticing. That is not the kind of situation we expect.
For the best assistance on this we recommend checking to make sure that the temperature setting isn't too low. You can also check out this support article that goes over a lot of different steps that can help out. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
For the best assistance on this we recommend checking to make sure that the temperature setting isn't too low. You can also check out this support article that goes over a lot of different steps that can help out. Here is the link: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286).
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Counter depth limitation
on August 11, 2023
Posted by: Nottoocool
from Piedmont SC
Will not cool below 38. Must keep milk in back of refrigerator to keep fresh.
Freezer cools ok
Freezer cools ok
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 11, 2023
Hello,
Thank you for taking the time to provide feedback on your refrigerator. We're sorry to hear that your refrigerator is not cooling properly, and we want to help!
If the refrigerator is running but not cooling enough, we recommend referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060756&_ga=2.252959680.817930532.1665409315-132335501.1644413847
If you are still having issues we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances. -Charlie@GEA
Thank you for taking the time to provide feedback on your refrigerator. We're sorry to hear that your refrigerator is not cooling properly, and we want to help!
If the refrigerator is running but not cooling enough, we recommend referring to the troubleshooting steps at this link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060756&_ga=2.252959680.817930532.1665409315-132335501.1644413847
If you are still having issues we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please let us know if you have any additional questions. We're always here to assist with the operation of your appliances. -Charlie@GEA
Written by a customer while visiting geappliances.com