Customer reviews from geappliances.com
GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Slate
Average customer rating
4.3
(405 Reviews)
Rating breakdown 405 reviews
5 Stars
245
4 Stars
98
3 Stars
27
2 Stars
14
1 Star
21
86%of customers recommend this product.
(
316 out of
367)
Customer Reviews for GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Slate
Customer Rating
1
Noisy!!!
on May 4, 2021
Posted by: xz2213
from AL
This product works well but it is VERY noisy comparing with our old GE refrigerator. The compressor is VERY loud when it working. I even can hear it in the living room! Very disappointed. Not recommend at all.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, May 7, 2021
Hi there - Thanks for taking the time time to write a review. We hate to hear that your refrigerator is louder than your previous unit. We can understand how disappointing this must be and we do apologize. Please view the following link for a list of sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Don't hesitate to reach out if any questions or concerns come up. Thanks again! -Mikayla@GEA
Don't hesitate to reach out if any questions or concerns come up. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
GE Refrig
on January 10, 2021
Posted by: GERefrig2020
from NJ
Good except for 3 things:
1. Freezer compartment difficult to open - takes both hands.
2. Unit rolls forward when opening Freezer compartment - should have caster locks rather than having to drop leveling feet.
3. Climate Zone single compartment in Refrigerator should be two separate units so both refrigerator doors are not required to be opened to access it.
1. Freezer compartment difficult to open - takes both hands.
2. Unit rolls forward when opening Freezer compartment - should have caster locks rather than having to drop leveling feet.
3. Climate Zone single compartment in Refrigerator should be two separate units so both refrigerator doors are not required to be opened to access it.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
The compressor went in 1 Month NO FRIDGE FOR 2
on September 22, 2022
Posted by: Not HAPPY BILL
from Grand Rapids, MI
Bought this fridge. The compressor went within a month. I was told the refrigerant changed and caused the compressor to fail. A friend with a similar fridge said they heard it was a known problem and it would fail between two weeks and 6 months. It wouldn't be too big of a deal, but it takes a week or so to get someone out to diagnose it and another week or so to get the parts and repair it. If they know it's a problem, fixe it prior to selling it or send the first repair person with all of the parts. Not fun
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 28, 2022
Hello - Thank you for taking the time to write a review. While we're glad to see you enjoy this refrigerator's appearance and features, we regret to hear the compressor failed within only one month. This is certainly not the experience we'd want you to have, and we apologize for the inconvenience it has caused. We strive to make durable, long lasting appliances to last for years, so please know we value your feedback and will share your review with our product development team for any necessary improvements.
Our appliances come with a limited one-year warranty which covers any part of the refrigerator which may fail due to a defect in materials or workmanship. We provide all labor and related service free of charge to replace the defective part. When scheduling service, please call 1-800-432-2737 or go online here: https://www.geappliances.com/ge/service-and-support/service.htm -- We're confident our tech will fix your refrigerator in no time.
If you have any questions or concerns, please contact us; we're always glad to help in any way we can. Best wishes. -Shayla@GEA
Our appliances come with a limited one-year warranty which covers any part of the refrigerator which may fail due to a defect in materials or workmanship. We provide all labor and related service free of charge to replace the defective part. When scheduling service, please call 1-800-432-2737 or go online here: https://www.geappliances.com/ge/service-and-support/service.htm -- We're confident our tech will fix your refrigerator in no time.
If you have any questions or concerns, please contact us; we're always glad to help in any way we can. Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
The disposible refridgerator
on April 3, 2024
Posted by: nxp27
from California
Its junk. Freezer is set to -5 degF, and it is running at 27 degF. It's only 3 years old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 4, 2024
We are more than happy to assist you with your refrigerator, as the temperature issue you are experiencing is not normal. We recommend scheduling service with one of our certified technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
The first one is a lemon.
on May 23, 2020
Posted by: sunshine333
from arizona
Just received my refrigerator and the freezer is doing its job and freezing, but the refrigerator in not cooling below 61 degrees. I will need to return this refrigerator since I don't want to be stuck with a lemon.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
ice maker broke
on September 1, 2021
Posted by: pcpl
ice maker broke..we only had it about 5 months..dissapointed
Features
5
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 2, 2021
Hello. We appreciate you reaching out to us about your refrigerator, though we sincerely hate to hear you've had an issue with your ice maker. We know how inconvenient that would be, especially with a new unit, and would like to assist.
After reviewing our system, we do see you have arranged for service. We are confident that once any needed parts have arrived and service has been concluded, your ice maker will work well for you again. We will certainly also send your feedback to our Refrigerator Design team regarding the trouble you've had, for review and possible future adjustment. If you need any updates from the service department, they are available at 1-800-432-2737.
We are happy to help if you have any further questions or concerns. Best wishes! -Sarah@GEA
After reviewing our system, we do see you have arranged for service. We are confident that once any needed parts have arrived and service has been concluded, your ice maker will work well for you again. We will certainly also send your feedback to our Refrigerator Design team regarding the trouble you've had, for review and possible future adjustment. If you need any updates from the service department, they are available at 1-800-432-2737.
We are happy to help if you have any further questions or concerns. Best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Noisy
on September 7, 2021
Posted by: Dan B64
from Washington State
This is my second GE refrigerator, this one noisier than the last one. And for some reason it doesn't come with a dairy tray. There's a place to attach one in the right hand door. I contacted customer service to see if I could buy on but they couldn't help me.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, September 10, 2021
Hi, Thanks for taking time to rate your beautiful new refrigerator! We appreciate your feedback. A dairy tray doesn't come with your specific model, we're so sorry for any inconvenience this may cause. Also, it is normal to hear a hum or pulsating sound while the refrigerator is operating. We suggest taking a look at page 45 in your manual for normal operating sounds:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-1.pdf
Please know we're here for you whenever you have questions or concerns. Wishing you the very best! - Sharon@GEA
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-1.pdf
Please know we're here for you whenever you have questions or concerns. Wishing you the very best! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
FREEZER DOA under a month
on March 23, 2022
Posted by: new house owner1
from Texas
Just had anew house built and had all new kitchen appliances installed. The freezer was working fine and now wont go below 70 deg (f) and the fridge wont go below 45 deg (f). The unit is less than 1 month old
Response from geappliances.comBy Joyce@GEA, GE_Appliances , March 25, 2022
Hello- Congratulations on your new home! We know what an exciting time this is for you and are so sorry to hear you're having this issue with your new refrigerator. We see that you have been in touch with Consumers Relations and we will update your review to your case. We appreciate you bringing this to our attention and hope that it is resolved for you in a timely manner. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com