Customer reviews from geappliances.com
GE - 36 in. Wide 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Slate
Average customer rating
4.3
(423 Reviews)
Rating breakdown 423 reviews
5 Stars
253
4 Stars
99
3 Stars
29
2 Stars
18
1 Star
24
85%of customers recommend this product.
(
322 out of
381)
Customer Reviews for GE - 36 in. Wide 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Slate
Customer Rating
1
Noisy!!!
on May 4, 2021
Posted by: xz2213
from AL
This product works well but it is VERY noisy comparing with our old GE refrigerator. The compressor is VERY loud when it working. I even can hear it in the living room! Very disappointed. Not recommend at all.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, May 7, 2021
Hi there - Thanks for taking the time time to write a review. We hate to hear that your refrigerator is louder than your previous unit. We can understand how disappointing this must be and we do apologize. Please view the following link for a list of sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Don't hesitate to reach out if any questions or concerns come up. Thanks again! -Mikayla@GEA
Don't hesitate to reach out if any questions or concerns come up. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
The disposible refridgerator
on April 3, 2024
Posted by: nxp27
from California
Its junk. Freezer is set to -5 degF, and it is running at 27 degF. It's only 3 years old.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, April 4, 2024
We are more than happy to assist you with your refrigerator, as the temperature issue you are experiencing is not normal. We recommend scheduling service with one of our certified technicians to get this issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
4
GE Refrig
on January 10, 2021
Posted by: GERefrig2020
from NJ
Good except for 3 things:
1. Freezer compartment difficult to open - takes both hands.
2. Unit rolls forward when opening Freezer compartment - should have caster locks rather than having to drop leveling feet.
3. Climate Zone single compartment in Refrigerator should be two separate units so both refrigerator doors are not required to be opened to access it.
1. Freezer compartment difficult to open - takes both hands.
2. Unit rolls forward when opening Freezer compartment - should have caster locks rather than having to drop leveling feet.
3. Climate Zone single compartment in Refrigerator should be two separate units so both refrigerator doors are not required to be opened to access it.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
The compressor went in 1 Month NO FRIDGE FOR 2
on September 22, 2022
Posted by: Not HAPPY BILL
from Grand Rapids, MI
Bought this fridge. The compressor went within a month. I was told the refrigerant changed and caused the compressor to fail. A friend with a similar fridge said they heard it was a known problem and it would fail between two weeks and 6 months. It wouldn't be too big of a deal, but it takes a week or so to get someone out to diagnose it and another week or so to get the parts and repair it. If they know it's a problem, fixe it prior to selling it or send the first repair person with all of the parts. Not fun
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 28, 2022
Hello - Thank you for taking the time to write a review. While we're glad to see you enjoy this refrigerator's appearance and features, we regret to hear the compressor failed within only one month. This is certainly not the experience we'd want you to have, and we apologize for the inconvenience it has caused. We strive to make durable, long lasting appliances to last for years, so please know we value your feedback and will share your review with our product development team for any necessary improvements.
Our appliances come with a limited one-year warranty which covers any part of the refrigerator which may fail due to a defect in materials or workmanship. We provide all labor and related service free of charge to replace the defective part. When scheduling service, please call 1-800-432-2737 or go online here: https://www.geappliances.com/ge/service-and-support/service.htm -- We're confident our tech will fix your refrigerator in no time.
If you have any questions or concerns, please contact us; we're always glad to help in any way we can. Best wishes. -Shayla@GEA
Our appliances come with a limited one-year warranty which covers any part of the refrigerator which may fail due to a defect in materials or workmanship. We provide all labor and related service free of charge to replace the defective part. When scheduling service, please call 1-800-432-2737 or go online here: https://www.geappliances.com/ge/service-and-support/service.htm -- We're confident our tech will fix your refrigerator in no time.
If you have any questions or concerns, please contact us; we're always glad to help in any way we can. Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do NOT buy this fridge
on September 20, 2023
Posted by: aFazz
from June Lake, CA
This fridge lasted 1.5 years then the compressor went out. Do NOT waste your money on such a poorly made product
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 21, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are truly sorry to hear that the compressor has went out within 1.5 years of use. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling a service appointment with our factory service team so we can get this resolved for you. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEAppliances
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are truly sorry to hear that the compressor has went out within 1.5 years of use. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling a service appointment with our factory service team so we can get this resolved for you. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Don’t bother!
on March 31, 2024
Posted by: NoNev
I’ve had this refrigerator for the past year and a half and it’s already stopped cooling and freezing. We checked all possible components that would causes and they seem to be working fine. We reset it, turned it off, and waited 24 hours. The temperature still remain high. I thought GE was a quality brand. Very disappointed
Response from geappliances.comBy Tierra, GE_Appliances, April 1, 2024
We're more than glad to assist you with your refrigerator. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
The first one is a lemon.
on May 23, 2020
Posted by: sunshine333
from arizona
Just received my refrigerator and the freezer is doing its job and freezing, but the refrigerator in not cooling below 61 degrees. I will need to return this refrigerator since I don't want to be stuck with a lemon.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
ice maker broke
on September 1, 2021
Posted by: pcpl
ice maker broke..we only had it about 5 months..dissapointed
Features
5
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, September 2, 2021
Hello. We appreciate you reaching out to us about your refrigerator, though we sincerely hate to hear you've had an issue with your ice maker. We know how inconvenient that would be, especially with a new unit, and would like to assist.
After reviewing our system, we do see you have arranged for service. We are confident that once any needed parts have arrived and service has been concluded, your ice maker will work well for you again. We will certainly also send your feedback to our Refrigerator Design team regarding the trouble you've had, for review and possible future adjustment. If you need any updates from the service department, they are available at 1-800-432-2737.
We are happy to help if you have any further questions or concerns. Best wishes! -Sarah@GEA
After reviewing our system, we do see you have arranged for service. We are confident that once any needed parts have arrived and service has been concluded, your ice maker will work well for you again. We will certainly also send your feedback to our Refrigerator Design team regarding the trouble you've had, for review and possible future adjustment. If you need any updates from the service department, they are available at 1-800-432-2737.
We are happy to help if you have any further questions or concerns. Best wishes! -Sarah@GEA
Written by a customer while visiting geappliances.com