Customer reviews from geappliances.com
GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Slate
Average customer rating
4.3
(405 Reviews)
Rating breakdown 405 reviews
5 Stars
245
4 Stars
98
3 Stars
27
2 Stars
14
1 Star
21
86%of customers recommend this product.
(
316 out of
367)
Customer Reviews for GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Slate
Customer Rating
2
Nice design, very frosty
on July 17, 2021
Posted by: Retoocs
from Maine
I have now had to thaw out the freezer three times in the last year since this product was installed. My last freezer never ever needed this. This is a very expensive way to spend my afternoons with my head stuck in there trying to defrost it. Not at all cool!
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Chris@GEA, GE_Appliances, July 19, 2021
Hello, thank you for your review. We are sincerely sorry that your refrigerator's freezer is needing to be thawed repeatedly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can schedule service online at: https://www.geappliances.com/ge/service-and-support/service.htm or by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We hope this helps! -Chris@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Works as expected and looks nice, too
on July 19, 2021
Posted by: GEgirl1234567890
from Alabama
We've only had the refrigerator installed for a few weeks, but so far so good. It's really cool in both temperature and style.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the layout!!!
on July 24, 2021
Posted by: Pat7311
from Jenison, Michigan
So much room!! Really like the two doors and the bottom freezer with the extra drawer inside!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love my new refrigerator!
on July 29, 2021
Posted by: newkitchenowner
from Allentown PA
This refrigerator offers so much room and storage spaces. I love the adjustable shelves, interior lights, and deep door shelves. I can see everything at first glance and do not need to move things around before I find what I am looking for.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator
on July 30, 2021
Posted by: nickname ridiculous
from Akron, Ohio
Great frig that fits our location. Love the fingerprint resistant feature.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Not happy with several things
on July 30, 2021
Posted by: tatiana333
from Tucson, AZ
The seals on the doors are so tight that when I try to open the freezer, the entire fridge moves. I have to constantly move the fridge back in place and you need lots of muscle to finally get the freezer door open. Also, the top doors do not close without lots of pushing. The freezer compartment is a joke. The top tray does not pull out far enough so there are items in the back that are not visible without bending way down to see them. All the rest of the items must be piled on top of each other, blocking the view of many items. I absolutely HATE the freezer!! The top of the fridge is great, but that does not make up for the issues with the freezer. I don't recommend this.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, August 2, 2021
Hi - We're so sorry to hear you are not pleased with the freezer on your beautiful new refrigerator. This is not the owner experience we want for you. You are correct regarding the door gaskets. It is possible due to the size of the doors and the strength of the door gaskets, for the refrigerator to roll or move when one of the doors is opened. Since the rollers/wheels do not lock in place, it may help to place a piece of wood (shim), a small wood wedge, or plastic furniture coaster (with felt on the bottom) under the wheels to prevent rolling. Then re-level the refrigerator if needed. We would recommend having the refrigerator door checked by service as it should not be that difficult to close. Please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am-6pm EST to schedule an appointment. We appreciate your feedback regarding the design of the freezer compartment storage and will be happy to share your concerns with the refrigeration design team. All our best! Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great refrigerator!
on July 31, 2021
Posted by: Cox6264
from Ada, OK
I was worried I wouldn't have enough room but there is plenty of room in this refrigerator. I especially love the roomy freezer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Plenty of room
on July 31, 2021
Posted by: DMK17
from Washington, Missouri
This refrigerator is very quiet and has plenty of space in the refrigerator and freezer parts.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com