Customer reviews from geappliances.com
GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Slate
Average customer rating
4.3
(420 Reviews)
Rating breakdown 420 reviews
5 Stars
252
4 Stars
99
3 Stars
29
2 Stars
17
1 Star
23
85%of customers recommend this product.
(
322 out of
380)
Customer Reviews for GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator with TwinChill Evaporators - Slate
Customer Rating
1
FREEZER DOA under a month
on March 23, 2022
Posted by: new house owner1
from Texas
Just had anew house built and had all new kitchen appliances installed. The freezer was working fine and now wont go below 70 deg (f) and the fridge wont go below 45 deg (f). The unit is less than 1 month old
Response from geappliances.comBy Joyce@GEA, GE_Appliances , March 25, 2022
Hello- Congratulations on your new home! We know what an exciting time this is for you and are so sorry to hear you're having this issue with your new refrigerator. We see that you have been in touch with Consumers Relations and we will update your review to your case. We appreciate you bringing this to our attention and hope that it is resolved for you in a timely manner. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Good but ...
on March 4, 2023
Posted by: NH48
from New Hampshire
We've had the refrigerator for about a month and overall we're pleased with it. It's attractive and offers a lot of interior space. However, the quality of the refrigerator appears to be much lower than that of the similar 16-year-old GE Profile refrigerator it replaces (not nearly as "solid", more plastic, etc.) The GE Profile "twin" of this refrigerator, which we also looked at, is nearly identical except for some cosmetic differences and a few more convenience features. It's worth noting that the warranty for this refrigerator only covers the sealed refrigeration system for 1 year, whereas the Profile version covers the sealed refrigeration system for 5 years. Our major disappointment with this refrigerator is that it doesn't display the ACTUAL temperature of the fresh food and freezer compartments -- even though the online product description and downloadable Quick Specs continue (as of this writing) to claim that they do. That is an important feature for us and contributed to our decision to purchase this refrigerator. It's concerning that that feature continues to be advertised in product literature, and in conversations with multiple GE employees, most could not tell me whether or not the refrigerator really has the feature. (There's now an answer to a customer question posted here that states the refrigerator does NOT support that feature -- product literature not withstanding.) It's obviously too early to tell how reliable the refrigerator will be, but I'm somewhat concerned given my experience with GE so far on this purchase. Finally, the pinkish plastic wrap covering the doors during shipment is a real pain to remove since the wrap extends UNDER the door hinges.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
Not reliable
on September 13, 2023
Posted by: MGinLW
Bought this refrigerator during our build process for a new condo. 5 months after moving in refrigerator & freezer went out (lost everything in the freezer because we were out of town). The compressor and dryer were replaced. Ran great for 4 months.
The compressor, dryer, and jumper compressor tube were replaced. It worked for 3 days. This is my definition of a LEMON with major issues.
I love the features, looks, and that it is counter-depth but that is not going to make me change my rating. I would not buy this model!
The compressor, dryer, and jumper compressor tube were replaced. It worked for 3 days. This is my definition of a LEMON with major issues.
I love the features, looks, and that it is counter-depth but that is not going to make me change my rating. I would not buy this model!
No, I would not recommend this to a friend.
Response from geappliances.comBy Haley@GEA, GE Appliances , September 14, 2023
Hello there.
Thank you so much for taking the time to provide us with feedback on your refrigerator. We are terribly sorry to hear that this model is not working as it should and it's our pleasure to help you further.
We have located your open case and see that you are working closely with one of our agents. If you have further questions, always feel welcome to email them directly.
Your review is very helpful to us. Our product teams look over this information in order to learn where improvements can be made in future appliances.
As always, your friends here at Appliances are here for you.
-Haley@GEAppliances
Thank you so much for taking the time to provide us with feedback on your refrigerator. We are terribly sorry to hear that this model is not working as it should and it's our pleasure to help you further.
We have located your open case and see that you are working closely with one of our agents. If you have further questions, always feel welcome to email them directly.
Your review is very helpful to us. Our product teams look over this information in order to learn where improvements can be made in future appliances.
As always, your friends here at Appliances are here for you.
-Haley@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Do NOT buy this fridge
on September 20, 2023
Posted by: aFazz
from June Lake, CA
This fridge lasted 1.5 years then the compressor went out. Do NOT waste your money on such a poorly made product
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 21, 2023
Good afternoon,
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are truly sorry to hear that the compressor has went out within 1.5 years of use. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling a service appointment with our factory service team so we can get this resolved for you. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEAppliances
Thank you for taking the time to leave a review on your GE Appliances french-door refrigerator. We are truly sorry to hear that the compressor has went out within 1.5 years of use. This is certainly not normal operation, nor the quality that we expect. We recommend scheduling a service appointment with our factory service team so we can get this resolved for you. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Thank you for your review! -Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Beautiful and spacious, but...
on June 30, 2020
Posted by: susanfoto
from New York
The refrigerator is spacious with more storage than our side by side that had only slightly fewer cubic feet. I would give this model 5 stars if it weren’t for the freezer door/drawer which requires brute strength to pull out, as previous reviewers have noted similar difficulty. We’ve stabilized the unit by lifting up the wheels and placing silicone stops in front of them, so at least it is no longer moving when we pull out the drawer, but it feels like it’s only a matter of time before the freezer door handle comes off. I have posted a question about this, yet to be answered by GE.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Vikki@GEA, GE_Appliances, December 11, 2020
Hi Susanfoto - Thank you for taking the time to post a review about your new GE refrigerator. We are thrilled to hear about your satisfaction with the spacious design of the interior of the refrigerator.
Placing the stops in front of the rollers are exactly what we would recommend to prevent the refrigerator from moving when opening the doors. As mentioned in our answer to the question you previously posted, the strength of the door gasket lends itself to the issue with the drawer being more difficult to open.
We would recommend wiping down the rubber gasket on the drawer with a light baking soda and water solution, dry it thoroughly and then rub paraffin wax (found in the canning supplies at your local grocery store) or a light coating of petroleum jelly all along the gasket. This may help make opening the drawer easier.
We will also share your feedback with our refrigeration design team.
Have a great day!
Vikki@GEA
Placing the stops in front of the rollers are exactly what we would recommend to prevent the refrigerator from moving when opening the doors. As mentioned in our answer to the question you previously posted, the strength of the door gasket lends itself to the issue with the drawer being more difficult to open.
We would recommend wiping down the rubber gasket on the drawer with a light baking soda and water solution, dry it thoroughly and then rub paraffin wax (found in the canning supplies at your local grocery store) or a light coating of petroleum jelly all along the gasket. This may help make opening the drawer easier.
We will also share your feedback with our refrigeration design team.
Have a great day!
Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Does the job
on July 1, 2020
Posted by: RoxG
from NJ
Good refrigerator and freezer. Well lit and Roomy, although fruit and vegetable drawers are very small. Deli drawer is a great touch. Freezer drawer is very hard to open. Seems like the seal is so strong it doesn't release the drawer when you pull it. My whole fridge, moves two inches every time.
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
So far it's ok but...
on August 10, 2020
Posted by: Linda Mike2125
from Fort Wayne, IN
The refrigerator was delivered and set up a bit over 2 weeks ago. Lots of room inside, nice appearance, really like the finish. However, The freezer drawer is very difficult to open. We have to push against the refrigerator to keep the whole refrigerator from moving forward into the kitchen!! The doors were, both stiff when first set up but appear to be loosening up with use, however, we must consciously push the doors closed because they do not close easily. Opening the left door with the seal block is problematic. Hard to open and close while the right door is closed. Ice maker is working well and much prefer the shape of the cubes. Freezer space is a bit more limited than the pictures we saw before purchasing. The unit holds temperature well and is much quieter than our two year old Frigidaire which really had some strange noises and would also set my hearing aids to squealing. So far we are OK with the unit but will require servce on the freezer drawer soon.
I would recommend this to a friend!
Features
5
Performance
3
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
USA
on August 12, 2020
Posted by: Anonymous
from Beach Park Illinois
I love this refrigerator. Not too many "bells and whistles" just an ol'fashion basic refrigerator for the most part.
I would like it a whole lot better IF IT WAS 100% MADE IN THE USA. MOVING FOWARD CAN YOU MAKE THAT HAPPEN.... !!!! :)))))))))
I would like it a whole lot better IF IT WAS 100% MADE IN THE USA. MOVING FOWARD CAN YOU MAKE THAT HAPPEN.... !!!! :)))))))))
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com