Customer reviews from geappliances.com
GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator - Fingerprint resistant black slate
Average customer rating
4.5
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
78
4 Stars
22
3 Stars
5
2 Stars
1
1 Star
6
90%of customers recommend this product.
(
95 out of
105)
Customer Reviews for GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator - Fingerprint resistant black slate
Customer Rating
5
Led lights plenty of storage,pull out freezer .
on May 30, 2022
Posted by: Djoseph22
from Delaware
Great features, quality and quiet operation. Love it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Multiple delivery headaches.
on May 28, 2022
Posted by: GTYCVB
from Tucson, Az
It took 9 months for delivery. This was ridiculous especially since no one could provide an answer for this significant delay. The product was also delivered with stainless handles rather than the expected black slate. And finally, there was no dairy bin included. That was pretty amazing. Even more amazing that I can't get anyone to remedy this.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 6, 2022
Hi there,
Thanks for taking the time to leave a review about your fridge. We hate to hear about the long wait for delivery and that you have had these issues when it finally arrived. We can understand how that'd be frustrating for sure.
If you ordered through a dealer, we'd recommend reaching out to them for help with making sure the correct handles are given and any missing parts are provided.
If you ordered through us directly, you can reach out to the GE Store team by calling: 1-800-626-9664 (M–F, 8 a.m. – 6:30 p.m., ET) or you can email them through the following link: https://www.myapstore.com/GEStore/contactus?_ga=2.75978774.2014380485.1654520216-644123690.1652279486
If you have other questions or concerns about your unit, know that you're always free to reach out and let us know.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review about your fridge. We hate to hear about the long wait for delivery and that you have had these issues when it finally arrived. We can understand how that'd be frustrating for sure.
If you ordered through a dealer, we'd recommend reaching out to them for help with making sure the correct handles are given and any missing parts are provided.
If you ordered through us directly, you can reach out to the GE Store team by calling: 1-800-626-9664 (M–F, 8 a.m. – 6:30 p.m., ET) or you can email them through the following link: https://www.myapstore.com/GEStore/contactus?_ga=2.75978774.2014380485.1654520216-644123690.1652279486
If you have other questions or concerns about your unit, know that you're always free to reach out and let us know.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome style and functionality
on May 26, 2022
Posted by: Lintonelvis55
from Indiana
So far, love everything about this refrigerator. Actually love the whole set. The color is black slate and is the best appliance color ever!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Spacious
on May 22, 2022
Posted by: Tgarrett
from California
We’ve had our new fridge for about 3 weeks now. We got the display model so it has some dings and is missing a light bulb and cover. However, the parts store is extremely detailed and easy to navigate so we were able to find the missing piece quickly.
So far we love the fridge though. It’s heavy duty and a great size for our family of 5. The black slate is beautiful too!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Help
on May 21, 2022
Posted by: Eleazar
from California
Can anyone help me my fridge stays at 72 fahrenheit and I switch it and it doesn't work you guys know if I'm doing something wrong?
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
1
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, May 25, 2022
Hi there,
Thanks for reaching out about your fridge. We're so sorry to hear about it not cooling well. We're sure this would be stressful. If you recently installed your unit, we recommend waiting for 24 hours before adding food as this will allow the unit to stabilize the internal temp. If it's been longer than 24 hours and your unit still isn't cooling enough, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.1153137.1913417684.1653307756-2040885446.1652276336
If your unit isn't running or cooling at all, try this article as well: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21631&_ga=2.1153137.1913417684.1653307756-2040885446.1652276336
If none of this helps, service would be needed. If this is the case, keep the refrigerator plugged in to make sure the symptoms do not disappear. This helps the technician better diagnose the unit. You can reach our service team here if need be: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this is helpful. If you have other questions or concerns, you're always free to reach out.
Best wishes,
Michael@GEA
Thanks for reaching out about your fridge. We're so sorry to hear about it not cooling well. We're sure this would be stressful. If you recently installed your unit, we recommend waiting for 24 hours before adding food as this will allow the unit to stabilize the internal temp. If it's been longer than 24 hours and your unit still isn't cooling enough, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&_ga=2.1153137.1913417684.1653307756-2040885446.1652276336
If your unit isn't running or cooling at all, try this article as well: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21631&_ga=2.1153137.1913417684.1653307756-2040885446.1652276336
If none of this helps, service would be needed. If this is the case, keep the refrigerator plugged in to make sure the symptoms do not disappear. This helps the technician better diagnose the unit. You can reach our service team here if need be: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this is helpful. If you have other questions or concerns, you're always free to reach out.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product
on May 21, 2022
Posted by: CJWagner
from Rio Rancho, NM
Big, Bold and plenty of space. The lighting inside is wonderful as well
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Spacious great compartment space
on May 20, 2022
Posted by: D15C
from El Paso tx
It was perfect for my kitchen, color and dint make to much noise
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
NICE LOOKING
on May 11, 2022
Posted by: Red12
from Amarillo tx
great customer service and I love the flat black look. Beautiful
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com