Customer reviews from geappliances.com
GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator - Black Slate
Average customer rating
4.5
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
77
4 Stars
22
3 Stars
5
2 Stars
1
1 Star
6
90%of customers recommend this product.
(
94 out of
104)
Customer Reviews for GE - 23.1 Cu. Ft. French Door Counter-Depth Refrigerator - Black Slate
Customer Rating
5
Functional and Beautiful
on January 4, 2023
Posted by: Doug551
from Connecticut
Very functional French door size and bottom freezer drawer with ice maker makes life easier. Beautiful slate black finish we waited long time for availability. It was worth the wait
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
I think I have a lemon
on January 28, 2021
Posted by: Paulfv
from Anchorage Alaska
So far, the refrigerator won’t run anywhere the temperature setting. It freezes everything in the fridge if I set the thermostat at 37 or 38. If I run it as the maximum of 42, I get 32-35 degrees. Still waiting on repair.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
2
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, February 1, 2021
Hey Paulfv,
We're sorry to hear about the issues you've had with your refrigerator temperature. We know this is frustrating for you, but we're confident our technician will be able to help correct this.
We're wishing you the best!
Guy@GEA
We're sorry to hear about the issues you've had with your refrigerator temperature. We know this is frustrating for you, but we're confident our technician will be able to help correct this.
We're wishing you the best!
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Buyer’s remorse
on August 22, 2022
Posted by: Thomas21gv
from Wilmington
After waiting three months for the delivery of the refrigerator, we immediately encountered issues with it. The refrigerator made a loud buzzing noise and the freezer door did not seal properly resulting in an excess accumulation of frozen condensation around the door and face panel.
The retailer was notified and arranged for a service company to come out and look at the problems. The earliest appointment was three weeks. The service technician arrived and was able to locate the source of the noise and fix it by adding some electrical tape and rearranging some of the insulation around the compressor. He said that the gasket on the freezer was not properly compressing because of some of the shipping techniques. He advised me to apply a hairdryer to the gasket in order to get the gasket to seal properly. He had forgotten his hot air gun.
I only write this review now because after several attempts, I have not been able to get the gasket to seal completely around the freezer door and the refrigerator now has a intermittent rattling sound.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 7, 2022
Hey there,
Thank you for taking some time to write about your experience with this refrigerator. We're truly sorry to hear about the door gasket not sealing and that it made a loud noise. That's not the kind of impression we want our products to make. We do want to share an article with information on adjusting/replacing the door gasket.
French Door Refrigerator - Adjusting or Replacing the Door Gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.228836892.1469044895.1662468678-1399050172.1598645166
Bottom Freezer Refrigerator - Freezer Drawer Not Sealing Properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.232951326.1469044895.1662468678-1399050172.1598645166
If you need any additional help, we're always happy to assist. Stay well. Mike@GEA
Thank you for taking some time to write about your experience with this refrigerator. We're truly sorry to hear about the door gasket not sealing and that it made a loud noise. That's not the kind of impression we want our products to make. We do want to share an article with information on adjusting/replacing the door gasket.
French Door Refrigerator - Adjusting or Replacing the Door Gaskets: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34614&_ga=2.228836892.1469044895.1662468678-1399050172.1598645166
Bottom Freezer Refrigerator - Freezer Drawer Not Sealing Properly: https://products.geappliances.com/appliance/gea-support-search-content?contentId=34403&_ga=2.232951326.1469044895.1662468678-1399050172.1598645166
If you need any additional help, we're always happy to assist. Stay well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the Counter Depth!
on May 5, 2020
Posted by: Jean and Larry
from Yulee, FL
I have a small kitchen so am extremely pleased with my new GE counter depth refrigerator. The five inch difference between the counter depth and the regular depth makes my kitchen look a lot larger. Thank you GE!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Good basic refrigerator
on May 19, 2020
Posted by: RB99
from North Carolina
Like all counter-depth refrigerators, it is expensive for basic features (no water, no ice in door), but the ice maker does a good job of making adequate ice for our family. Inside is well lit with plenty of storage compartments. The freezer door is very tight (difficult to open). Noises are typical with most refrigerators. Our last fridge (a different brand) had 6 service calls in 3 years (most for the ice maker). So far, so good with this one (after 1 month).
I would recommend this to a friend!
Features
3
Performance
4
Quality
5
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
5
Overall nice fridge!
on May 26, 2020
Posted by: TJ_D
from Pennsylvania
I’m not a paid reviewer or anything. Truth is, it’s been a great refrigerator. Chose this one cause it fits exactly in my cabinet opening. Lots of space, and good lighting. Not really any “cons” to this thing to list. The freezer is a bit hard to pull open, but I’m sure that’s for sealing reasons. And it’s slightly more noticeable in terms of sound when running, but again - nothing I’d consider bad. I would certainly recommend this if your looking to purchase.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great use of space!
on June 2, 2020
Posted by: mdsnoopy77
from Kentucky
This refrigerator is replacing an upright side beside of the same cubic size. The refrigerator can store about twice the old side by side could. The freezer portion is a tad bit smaller however, is able to store larger items than the old side by side model. I was concerned about not having a door ice and water dispenser when purchasing but that has been a non-issue at my house with the new refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Great appearance and functionality
on June 16, 2020
Posted by: Al 28
from Ohio
So far it is not any louder than my previous refrigerator love all the features and appearance
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com