Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Samsung Galaxy S20 and S20 5G - Black
Average customer rating
3.8
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
17
4 Stars
9
3 Stars
2
2 Stars
6
1 Star
3
74%of customers recommend this product.
(
26 out of
35)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Samsung Galaxy S20 and S20 5G - Black
Customer Rating
5
Great Idea for a Case!
on March 10, 2021
Posted by: afs2018
This is my first otterbox case and I am so glad I tried it. I love the green color of the case and the color itself doesn't fade and show dirt like other cases do. It's not that bulky, as I would normally associate otterbox with and it wraps around the phone perfectly.
What is the cherry on top is the built in pop socket. Never used a pop socket before and now I use it all the time. So convenient when watching videos or showing others things on my phone.
What is the cherry on top is the built in pop socket. Never used a pop socket before and now I use it all the time. So convenient when watching videos or showing others things on my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Josh
Verified Purchase:Yes
Great concept as I have a Symmetry with a pop socket on it and wanted it to be more recessed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 29, 2021
Hey, Josh!
We're glad to hear that you're liking your Otter + Pop Symmetry Series case! If there's anything specific that made this a 2-star review, we'd love to hear your feedback, so we can pass your experience along to our design team. Feel free to share your thoughts with our helpful Customer Service Team at 1-855-688-7269!
Best,
OtterBox Customer Service Team
We're glad to hear that you're liking your Otter + Pop Symmetry Series case! If there's anything specific that made this a 2-star review, we'd love to hear your feedback, so we can pass your experience along to our design team. Feel free to share your thoughts with our helpful Customer Service Team at 1-855-688-7269!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Tina
Verified Purchase:Yes
This is a great case, perfect color, protective and the built in pop socket is a plus!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chris
Verified Purchase:Yes
I've had Otter Defenders for my last 3 phones, they were awesome, the Symmetry, not so much. I only use this phone at home as a dummy to search and play games on. This model doesn't work well at all, the pop socket is difficult to get your fingers behind and came off totally on the 3rd or fourth pull...you can only fix it with by stretching the port open with pliers and stuffing it back over the tab...the case doesn't sit squarely on the phone and is really hard to get on and off. The exterior plastic is hard and slick...seems like a knock off to me and others who have used it...
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 18, 2021
Hi, Chris!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket and the feeling of your case, and we'll be sure to let our design team know your thoughts. As for that damaged PopTop, we're more than happy to get you helped out. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket and the feeling of your case, and we'll be sure to let our design team know your thoughts. As for that damaged PopTop, we're more than happy to get you helped out. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jim1
Verified Purchase:Yes
I bought this about a month ago, and I am glad I Did. Use the pop socket primarily as a stand, and I really like that when closed it is nearly flush with the back of the case. My phone will now, again, charge on the charge pad!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com