Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Series Case for Samsung Galaxy S20 and S20 5G - Black
Average customer rating
3.8
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
17
4 Stars
9
3 Stars
2
2 Stars
6
1 Star
3
74%of customers recommend this product.
(
26 out of
35)
Customer Reviews for OtterBox - Otter + Pop Symmetry Series Case for Samsung Galaxy S20 and S20 5G - Black
Posted by: Joyce
Verified Purchase:Yes
Im always a fan of defender series. But this time i tried the symmetry because of the popsockets. I just hope you guys will make more options for defender with popsockets for samsung devices.
Overall great purchase! Totally recommend it
Overall great purchase! Totally recommend it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Doug
Verified Purchase:Yes
overall the case is good. The only problem I have is the depth of the inlay Pop Socket doesn't allow the socket to fully extend behind the phone. The phone wants to tip because the socket is set too deep inside the case.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: david
Verified Purchase:Yes
I have this for a few weeks now and I like it so far. I haven't drop my phone/case but I'm hoping my phone will be protected. The best part is that my wireless charging (anker stand) is working without needing to take the pop thing off.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jana
Verified Purchase:Yes
I love it. The color is just what I wanted. Thank you.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anna
Verified Purchase:Yes
I love my Samsung s20 cover pop nice color is not heavy is nice
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bobisu52
Verified Purchase:Yes
Nice looking and serves it's purpose well. Have always used OtterBox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wojtkun Wilderness
Verified Purchase:Yes
I purchased this phone case thinking there was some kind of a grip to hold it in my hand. The material is a smooth plastic and I have dropped my phone more times with this case in the last two weeks since purchasing this case than I have owning any phone. The only thing good about the phone is the pop socket but the only way to keep the phone in your hand it with the pop socket pulled out. It is stylish and fits the phone perfectly but the material is not worth the price. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 31, 2020
Hi there!
We're sorry to hear about your trouble hanging onto your Otter + Pop Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a case with a bit more grip to it, we'd suggest taking a look at our Defender Series case. Check that OtterBox out here: https://www.otterbox.com/en-us/galaxy-s20/defender-series-case/77-64187.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
Best,
OtterBox Customer Service Team
We're sorry to hear about your trouble hanging onto your Otter + Pop Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you're looking for a case with a bit more grip to it, we'd suggest taking a look at our Defender Series case. Check that OtterBox out here: https://www.otterbox.com/en-us/galaxy-s20/defender-series-case/77-64187.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Juandroid78
Verified Purchase:Yes
I bought this case a couple of weeks ago with great expectation. I have bought otter box for many years for all my family cell phones, but this was a disappointment. First, the price was ridiculously expensive buying it through their web site, second, it doesn't charge properly because of the pop, and third, it doesn't offer adequate screen protection. I do not recommend it, you can get others with similar qualities for a third of what it costs.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 2, 2020
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. While that case is compatible with wireless charging, we typically recommend removing the PopTop for the best charging experience. Rest assured, that case has been through hundreds of hours of design testing to ensure your phone is protected with the drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. While that case is compatible with wireless charging, we typically recommend removing the PopTop for the best charging experience. Rest assured, that case has been through hundreds of hours of design testing to ensure your phone is protected with the drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com