Customer reviews from otterbox.com
OtterBox - Commuter Series Case for Samsung Galaxy S20 Ultra 5G - Black
Average customer rating
4.3
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
24
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
4
83%of customers recommend this product.
(
25 out of
30)
Customer Reviews for OtterBox - Commuter Series Case for Samsung Galaxy S20 Ultra 5G - Black
Posted by: Bud2
Verified Purchase:Yes
It took 3 × to get it correct. However the return process was great in the printed a shipping label for me
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
It's not bad but not for long term
on June 6, 2021
Posted by: Mark
I bought this when the phone was released. It has lasted a few months. It does hoard pocket dust but most cases do. It protects the phone pretty good. The biggest issue is the rubber (not shrinkage silicone) near the corners (mainly between the camera protrusion and screen) stretches and is very loose. When new It was so tight that it would push any screen protector edges up and make them junk. So basically it's good after broken in until it becomes to loose lol. Unfortunately many other manufacturers can do that at a cheaper price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 8, 2021
Hi, Mark!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about your slipcover getting stretched out, and we'll be sure to get your thoughts passed along to our design team. In the meantime, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about your slipcover getting stretched out, and we'll be sure to get your thoughts passed along to our design team. In the meantime, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Taylor
Verified Purchase:Yes
This is my third commuter. The case does break once in awhile hence my third one, but your phone does not, at least not mine. I think this case is good balance between ruggedness and usefulness. My first Otterbox was the Defender I think it is called and that case was just way to bulky for me. The Commuter fits everywhere I need it to go. It is large enough to give you a decent purchase on your phone and enough "grippiness" to hang on to it. All good overall. Thanks for your support of the Military!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Doesn't fit my phone properly, other than that I am satisfied.
Written by a customer while visiting otterbox.com
Posted by: Yeff
Verified Purchase:Yes
Commuters have been around for nearly 15 years and have protected many phone models ive owned. I love the changes theyve made over thr years with the rubber pads on the back onstead of a large smooth plastic backing. Only suggestion is slightly softer buttons for screen shots and quick settings
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rod w
Verified Purchase:Yes
Too slick, slides of console in vehicle constantly
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 15, 2023
Hey there! So sorry to hear the Commuter Series case for your Galaxy S20 Ultra 5G wasn't quite what you were hoping for. If grip is an important feature for you, we'd recommend checking out our Defender Series case that includes an exterior rubber slipcover. We appreciate you sharing this feedback with us though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com