Customer reviews from Samsung US
Samsung - 28 cu. ft. French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Average customer rating
4
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
16
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
4
67%of customers recommend this product.
(
10 out of
15)
Customer Reviews for Samsung - 28 cu. ft. French Door Refrigerator with External Water & Ice Dispenser - Stainless Steel
Customer Rating
5
Loving the French Door Design
on January 22, 2021
Posted by: Kicholman
from Boise
Gender:Male
[This review was collected as part of a promotion.] We purchased the Samsung 28 cu ft, 3 door, French Door, with built in auto-fill pitcher. I love this new refrigerator. Our biggest surprise is how much we like the auto-fill pitcher. Because the pitcher is part of the design of the refrigerator we have the convenience of a filtering water pitcher that takes up a minimal amount of space. We use the pitcher to fill our coffee maker's reservoir with filtered water almost daily. The auto-fill feature is a luxury we are really enjoying. After using a side by side refrigerator for years, I love the French Door, Freezer on the bottom design. I find that with this design both the refrigerator and the freezer feel much more spacious and allow for better organization. Using the full width of the unit, we can fit much larger items in the refrigerator. Over the holidays we prepared a large fruit, cheese, and charcuterie tray. We were able to cover the entire tray with cling wrap and place it on a shelf in the refrigerator. We could not have fit a tray half the size in our last side-by-side refrigerator. We have found the freezer to be convenient and easy to organize. It provides enough space to store many (more than 10) large bags and boxes of frozen goods upright, in the large bottom drawer, ensuring easy identification and retrieval. There is an additional top drawer that fits a ton of smaller items. I'm very impressed with the design of this refrigerator. Everything about it has been working great for us.
Written by a customer while visiting The Insiders
Customer Rating
5
Great fridge, with amazing everyday needed feature
on February 11, 2023
Posted by: Steve
from MA
AMAZING FRIDGE! I just give this away to one of my in-law members cause we are remodeling and going with new Bespoke stuff. The fridge was great. The water pitcher that auto refills was priceless, best feature ever. Super large and enough room for whatever you wanted to store in inside. I love samsung prodcuts and how they bring super useful features that are inventive and make everyday life easier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
We've had this fridge for a year now. I LOVE it!!
on May 13, 2023
Posted by: Elizabeth
from Windham NH
Just read some of the reviews and I was SHOCKED. We love this fridge. It is huge and has tons of space. I love the dual ice options. We've never run out. The water pitcher is my absolute favorite. My only suggestion is that there should be an option to purchase a second water pitcher. I would like to run it through the dishwasher but since we use it constantly, I end up just hand washing it. I'd love to have an extra to wash one-use one.
Just can't tell you how many compliments we get on this fridge. It has been such a great purchase and we really could not be happier with it.
Just can't tell you how many compliments we get on this fridge. It has been such a great purchase and we really could not be happier with it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty great fridge with some minor issues
on June 22, 2022
Posted by: Kochilin
from Los Angeles, CA
[This review was collected as part of a promotion.] Big refrigerator with great accessibility. "Assembled" it myself without issues. The shelves are very different and some have complained, but I like them and they serve my needs just fine. The water dispenser/ice dispenser does not have a light, which seems trivial, but if you do not have the kitchen lights on, you cannot see how much water you are dispensing. Odd thing to skimp on considering how many great features it has. "Smart" settings are very convenient, but I receive notifications when I open the fridge door, it it has been open longer than 30 seconds, and when I shut the fridge door. I might have to shut that off, but it might be useful if you have kids.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
French Door Refrigerator
on July 11, 2022
Posted by: cpet
[This review was collected as part of a promotion.] I bought this over a month ago, and so glad I did. Fridge looks great and has plenty of room, the freezer is much bigger than expected! The autofill water pitcher is a plus!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Where do I start
on August 10, 2022
Posted by: Teri23
fridge, shelving does not accommodate a gallon of milk or tall liter bottles, so you have to remove a shelf. the water pitcher leaks when you pour water and it's been replaced, the new on leaked 15 minutes after the tech left.
second drawer is fine, however you give up a lot of freezer space. the top freezer drawer doesn't pull out far enough, so i try to store boxed items that i can reach into and grab. everything has freezer burn. i don't care if it's vacuum packed, in the bag from the market or in mason jar.
exterior is always streaking or full of fingerprints. my 9 month old hit it in a walker, it's dented.
i would not recommend nor purchase another samsung fridge. i am angry that i spent so much on this one.
second drawer is fine, however you give up a lot of freezer space. the top freezer drawer doesn't pull out far enough, so i try to store boxed items that i can reach into and grab. everything has freezer burn. i don't care if it's vacuum packed, in the bag from the market or in mason jar.
exterior is always streaking or full of fingerprints. my 9 month old hit it in a walker, it's dented.
i would not recommend nor purchase another samsung fridge. i am angry that i spent so much on this one.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, August 11, 2022
Hi, Teri23.
Thank you for sharing your feedback. Please remember that your satisfaction is our top priority, and we appreciate that you use Samsung products. Thank you for informing us that some specifications of your Samsung refrigerator did not meet your expectations and that it came with some dents upon delivery. We are aware of how frustrating that must be. Please accept our deepest apologies for the inconvenience that this may have caused, as well as the difficulty in removing the drawers and for the fingerprints that mark easily. However, these are some things we can improve and resolve with the links listed below.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Please take note that Samsung warrants your Samsung refrigerator for the limited warranty period against manufacturing defects in materials or workmanship.
1. One (1) year parts and labor warranty.
2. Only sealed refrigeration systems (compressor, evaporator, condenser, dryer, and connecting tubing) are covered by a five-year parts and labor warranty.
3. A digital inverter compressor has a parts warranty of ten (10) years and a labor warranty of five (5) years.
For returns and repairs, you can visit this link for warranty information:
https://www.samsung.com/us/support/service/warranty/RF28R6221SR/AA
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513"
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Thank you for sharing your feedback. Please remember that your satisfaction is our top priority, and we appreciate that you use Samsung products. Thank you for informing us that some specifications of your Samsung refrigerator did not meet your expectations and that it came with some dents upon delivery. We are aware of how frustrating that must be. Please accept our deepest apologies for the inconvenience that this may have caused, as well as the difficulty in removing the drawers and for the fingerprints that mark easily. However, these are some things we can improve and resolve with the links listed below.
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Please take note that Samsung warrants your Samsung refrigerator for the limited warranty period against manufacturing defects in materials or workmanship.
1. One (1) year parts and labor warranty.
2. Only sealed refrigeration systems (compressor, evaporator, condenser, dryer, and connecting tubing) are covered by a five-year parts and labor warranty.
3. A digital inverter compressor has a parts warranty of ten (10) years and a labor warranty of five (5) years.
For returns and repairs, you can visit this link for warranty information:
https://www.samsung.com/us/support/service/warranty/RF28R6221SR/AA
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513"
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
Don't get this one
on January 16, 2024
Posted by: Not a samsung fan
from North Carolina
All of the shelves in the door are broken amd
Need to be replaced. The adjustable shelf inside has broken off and needs to be replaced, and if liquid gets between the glass and the shelf sides, its there forever.
Need to be replaced. The adjustable shelf inside has broken off and needs to be replaced, and if liquid gets between the glass and the shelf sides, its there forever.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
2
Response from Samsung USBy Ernest, SEA Care, January 17, 2024
Greetings,
We understand how important the shelves are for organizing the items in your refrigerator. We'd be more than glad to assist you.
You can check the availability of the shelf replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146743640) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
We understand how important the shelves are for organizing the items in your refrigerator. We'd be more than glad to assist you.
You can check the availability of the shelf replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146743640) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Not for longevity
on June 11, 2024
Posted by: JULJESKEN
from WA State
I Love this refrigerator, but only lasted 3 years.
Response from Samsung USBy Samsung Care, June 12, 2024
Greetings!
It's incredibly frustrating when something we rely on doesn't live up to our expectations. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147229033 to help our team pull up your information.
Leo
It's incredibly frustrating when something we rely on doesn't live up to our expectations. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147229033 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US