Customer Reviews for Canon - SELPHY Square QX10 Wireless Photo Printer - Black
Customer Rating
1
Software no longer connects
on August 27, 2021
Posted by: MikeCA
from CA
This worked great until I upgraded to an iPhone 12 Pro. Now the software does not connect to the printer and there is no other software that can be used. They just released a software update to the app and it didn't fix a thing.
The app is the only way you can print. Go to the app store and read the reviews before buying. So upset, Ive been wanting this printer for 6months and was a surprised gift. Now it's useless because the app doesn't work. The cannon developers is doing nothing about the complaints.
I bought this product having read the reviews regarding the poor software. I also thought Canon would update the software over time, but no luck thus far. It is really a shame! The hardware is great! The printer is stylish and I love seeing it in action. However, the software is quite lacking in terms of ease of use and functionality.
I was a little nervous to purchase the product at first since it’s still new and there weren’t many reviews, but I was really pleasantly surprised. The quality of the photos are really good. The coloration is slightly different sometimes but not enough to bother me. If the lighting in the original picture is good, the picture comes out really great. If the lighting is a bit darker or the picture is a little blurry, it will come out less great, but that’s expected. And again, it doesn’t bother me. I also think it’s really cool to watch the photos be printed, it goes in and out of the printer a few times to lay the ink down. It was pretty simple to set up and I have had no issues with the app the printer uses (I have an IPhone8).
The hardware is great. Image quality is OK (some misalignment in pigment gives a slightly soft effect, but not a deal breaker). The issue is that it can only be used with SELPHY Photo Layout app, and that is absolute garbage. It's very frustrating to use, and until Canon releases a better version (unlikely, as one-star reviews go back a year and Canon hasn't done anything to address it) I would not recommend purchasing this printer. I don't know what it will take for Canon to realize that software user experience is at times even more important that the hardware. They've dropped the ball with every application I've ever encountered, and I have used Canon products for 28 years.
I have the HP Sprocket, the Fujifilm link, & the newest edition to tiny photos: Canon Selphy Square Q-10. Hands down, the picture quality and color is unbeatable, the others don’t even come close! And, best part- they are waterproof, and they last 100 years!