Customer reviews from keurig.com
3-Month Brewer Care Kit for Keurig K-Duo Series
Average customer rating
4.1
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
43
4 Stars
11
3 Stars
6
2 Stars
0
1 Star
9
82%of customers recommend this product.
(
49 out of
60)
Customer Reviews for 3-Month Brewer Care Kit for Keurig K-Duo Series
Posted by: RBarcenas
Verified Purchase:Yes
The descale light is still on, after doing the whole process.
Response from keurig.comBy Keurig Consumer Care, May 13, 2025
We're sorry to hear of your experience. Depending on the model of your coffee maker, you may need to activate Descale Mode. We have detailed instructions and helpful videos on the Support page of the Keurig website, or you can reach out to our Consumer Care team directly at 866-901-2739 for further assistance. We hope this helps!
Written by a customer while visiting keurig.com
Posted by: Anonymous
Verified Purchase:Yes
This is a great kit. I'm still a little confused as there are really no directions except for the reservoir. And it's supposed to be a 3 month kit and only had one reservoir cleaner bottle. Have no idea how to use the K-Cup cleaner.
Response from keurig.comBy Keurig Consumer Care, June 13, 2025
Thank you for taking the time to share this feedback with us. We recommend consulting the Support page on the Keurig website to ensure that you are following the proper descaling process for your specific model. We have the complete Use and Care Guide for your brewer, along with other helpful articles and videos available. If you ever need any assistance, you can also reach out to our Consumer Care team directly at 866-901-2739. We are here to help!
Written by a customer while visiting keurig.com
Posted by: Ddelashmuttsr
Verified Purchase:Yes
I used the descaling liquid and my machine broke immediately after
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, July 10, 2025
Hello, have you tried reaching out to our Consumer Care team for assistance? Our team is available seven days a week from 7A to 10P EST at 866-901-2739 and our representatives will be happy to troubleshoot your coffee maker with you.
Written by a customer while visiting keurig.com
Posted by: Chawn
Verified Purchase:Yes
Tablet didn’t resolve. Instructions are terrible.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, September 9, 2025
Oh no! We don't like the sound of that. We suggest that you get in touch with our Consumer Care team about this. They can be reached at 866-901-2739 and will be happy to help.
Written by a customer while visiting keurig.com
Posted by: Robyn Speaks
Verified Purchase:Yes
Keeps my K-Duo clean for the best tasting coffee .
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, September 9, 2025
Thank you so much for your review and feedback, Robyn. Happy brewing!
Written by a customer while visiting keurig.com