Customer reviews from keurig.com
3-Month Brewer Care Kit for Keurig K-Duo Series
Average customer rating
4.1
(69 Reviews)
Rating breakdown 69 reviews
5 Stars
43
4 Stars
11
3 Stars
6
2 Stars
0
1 Star
9
82%of customers recommend this product.
(
49 out of
60)
Customer Reviews for 3-Month Brewer Care Kit for Keurig K-Duo Series
Posted by: Chawn
Verified Purchase:Yes
Tablet didn’t resolve. Instructions are terrible.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig Consumer Care, September 9, 2025
Oh no! We don't like the sound of that. We suggest that you get in touch with our Consumer Care team about this. They can be reached at 866-901-2739 and will be happy to help.
Written by a customer while visiting keurig.com
Customer Rating
5
Great addition to my K-duo!
on March 2, 2020
Posted by: kduohomeboy
Love this brewer care kit! So happy to know that my new K-Duo can remain clean and sanitary after a substantial period of use. The sanitation process is much simpler than anticipated - and the cost is fantastic!
Response from keurig.comBy Keurig, Consumer Care, March 4, 2020
Thanks for your review and feedback. We're happy to know that you're maintaining your coffee maker, keeping it clean and functioning properly. Happy brewing!
Written by a customer while visiting keurig.com
Customer Rating
1
Better clean with vinegar
on May 1, 2021
Posted by: shecat
from Oklahoma
Gender:Female
[This review was collected as part of a promotion.] Was not very impressed with this kit. While having a few of the filters in the kit is nice, I get a better descaling using vinegar then I did with this product. Plus, I had to run 4 full water reservoirs though before the taste of the descaler was gone.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, May 3, 2021
Thank you for your review and feedback. If you need assistance, please call our Consumer Care team at 866-901-2739, we will be more than happy to help.
Written by a customer while visiting keurig.com
Posted by: Matt157
Verified Purchase:Yes
I bought the descale solution and followed the procedure to the letter and it didn’t work.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 16, 2020
That isn't the experience we want you to have. Our Customer Care team would love to help. Please give them a call at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Me2022
Verified Purchase:Yes
Descale kit does not work. The descale button stays on
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, January 26, 2022
That's not what we would hope to hear. Our Consumer Care team will be happy to assist you with this. Please get in touch with us at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Bob78641
Verified Purchase:Yes
Working on my third Keurig and expecting it to fail as the first two have.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, April 13, 2022
That's not what we would hope to hear. Our Consumer Care team will be happy to help troubleshoot with you. Please get in touch with them at 866-901-2739.
Written by a customer while visiting keurig.com
Posted by: Mckenzie Home
Verified Purchase:Yes
Purchased a new one. Love it. My husband is hooked on pods after 40 years of brewing coffee. Thank you
I would recommend this to a friend!
Response from keurig.comBy Keurig Consumer Care, February 5, 2024
Thanks for your review and feedback Mckenzie. We're happy to know that you're maintaining your coffee maker, keeping it clean and functioning properly. Happy brewing!
Written by a customer while visiting keurig.com
Posted by: Genodog
Verified Purchase:Yes
My Keurig still keeps telling me that I to descale and I've done it a couple of times and I still get the same message. Save your money and by some vinegar.
No, I would not recommend this to a friend.
Response from keurig.comBy Keurig, Consumer Care, September 25, 2023
We're sorry to hear about your experience descaling your Keurig coffee maker. Please reach out to our Consumer Care team at 866-901-2739, we will be happy to help!
Written by a customer while visiting keurig.com