Customer reviews from geniecompany.com
Genie - Aladdin Connect Garage Door Controller - Black
Average customer rating
4.4
(466 Reviews)
Rating breakdown 466 reviews
5 Stars
326
4 Stars
77
3 Stars
23
2 Stars
10
1 Star
30
88%of customers recommend this product.
(
331 out of
375)
Customer Reviews for Genie - Aladdin Connect Garage Door Controller - Black
Posted by: ppp
Verified Purchase:Yes
Too complex in setting up and does not work that well - if at all
Response from geniecompany.comBy Marketing, May 6, 2025
We’re sorry to hear that you had a frustrating experience programming the remote. Our goal is to provide reliable and easy-to-use products, and we apologize if this wasn’t your experience. Your feedback is important to us, and we’ll make sure to pass it along to our engineering team.
If you’d like assistance with the programming process, our support team would be happy to help walk you through it. Please feel free to reach out to us at 1-800-354-3643.
Thank you for sharing your feedback—we're always working to improve.
If you’d like assistance with the programming process, our support team would be happy to help walk you through it. Please feel free to reach out to us at 1-800-354-3643.
Thank you for sharing your feedback—we're always working to improve.
Written by a customer while visiting geniecompany.com
Posted by: JRFine
Verified Purchase:Yes
Great product! Peace of mind as whether you left the door open or not is easily achieved with this product. We had someone install it for us and help us set it up and it works just as described.
Written by a customer while visiting geniecompany.com
Customer Rating
5
Beats buying an additional remote ctrl by a mile
on May 15, 2025
Posted by: Luckybuck
from Ohio
Verified Purchase:Yes
Great product; should have gotten it long ago.
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: JerBear
Verified Purchase:Yes
It works.
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: Terry T
from Texas
Verified Purchase:Yes
It was a little hard to connect until I placed it inside the house with the long wiring they include so now its in the house and connects great
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Customer Rating
5
Ability to control both my openers remotely
on July 2, 2025
Posted by: Reed’s Garage Doors
from Oregon
I own/operate a garage door company and I gotta say this product is awesome. I personally use it on my own garage door openers and it’s worked flawlessly. Great way to bring new life to an older or newer garage door opener that may not have the WiFi built in.
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: PHengels
from Round Lake, Illinois
Verified Purchase:Yes
I bought it online and it seemed easy enough to install. I followed all instructions and called the help line... after 15 mins of conversation they sent me a new unit. I installed that one and it still doesn't connect. I'm in the midst of returning it.
No, I would not recommend this to a friend.
Response from geniecompany.comBy Marketing, July 24, 2025
Thank you for sharing your feedback with us. We're sorry to hear you're having trouble programming your Retrofit-Kit. We’re here to help! Please give us a call at 1-800-354-3643 so we can assist you directly and ensure a quick and effective solution. Our team is dedicated to resolving this issue and getting your system up and running smoothly. Thank you for your patience, and we look forward to speaking with you soon.
Written by a customer while visiting geniecompany.com
Posted by: Steve
from Indiana
Verified Purchase:Yes
This is an awful system. Set up is awful. Support is essentially - do it again. Try again. Keep doing that till you quit.
No, I would not recommend this to a friend.
Response from geniecompany.comBy Marketing, July 25, 2025
Thank you for taking the time to share your feedback. We’re sorry you had a negative experience. We would love to better understand what went wrong; holding to our commitment to the highest customer service standards we would like if you’d provide your contact information so we can reach out to you directly to better assist you at your convenience. Please email your contact information to: genie_company@geniecompany.com and we look forward to helping you.
Written by a customer while visiting geniecompany.com