Customer reviews from geniecompany.com
Genie - Aladdin Connect Garage Door Controller - Black
Average customer rating
4.4
(457 Reviews)
Rating breakdown 457 reviews
5 Stars
320
4 Stars
77
3 Stars
22
2 Stars
10
1 Star
28
89%of customers recommend this product.
(
326 out of
367)
Customer Reviews for Genie - Aladdin Connect Garage Door Controller - Black
Posted by: Gabe S
Verified Purchase:Yes
Easy install, go instructions for install... works well except for setting automatic closure rule. No matter what time you choose for auto closure it takes a few minutes more. Set it for 10 minutes it takes 12-13 .not sure why.
Written by a customer while visiting geniecompany.com
Posted by: John K
Verified Purchase:Yes
The unit is great so I know when the door is up or down. I have it set to close in the evening just in case.
Written by a customer while visiting geniecompany.com
Posted by: Anonymous
Verified Purchase:Yes
Easy to install. Took me about 30mins to install and setup. App is simple to use and I like the Alexa option. It’s good to have piece of mind knowing if my garage door is opened or closed.
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: CAcustomer
Verified Purchase:Yes
Purchased this device and installed it. Had no problems whatsoever with install or the operation of it. I have a model 2028B.
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: Diesel
Verified Purchase:Yes
Not sure how I lived without this. Instructions were decent. Once the wiring was run, setup was a breeze. Also love the app due to notifications, rules, and ease of use. Solid purchase.
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: Mark
Verified Purchase:Yes
works good. it would help to have an option to stop door while going up or down. The Rule are somewhat confusing but tech support is good at helping.
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: Canada
Verified Purchase:Yes
Product is good. However I find the app laggy and slow. It dose work as advertised. I would like to see an improvement with Google assistant. The work around works well but it is very tedious.
I would recommend this to a friend!
Written by a customer while visiting geniecompany.com
Posted by: Siggy
Verified Purchase:Yes
The product works as advertised with a couple of exceptions 1) the directions are lacking detail. I don't think installation is possible with the provided instructions. On balance, the customer support person I spoke with was very helpful and walked me through it.
2) Latency, despite a strong connection to my wireless network, the alert lags significantly behind the actual door movement. Don't count on it to alert you to someone breaking in with time to do anything about it.
2) Latency, despite a strong connection to my wireless network, the alert lags significantly behind the actual door movement. Don't count on it to alert you to someone breaking in with time to do anything about it.
Response from geniecompany.comBy Marketing, October 16, 2019
I am sorry to hear this. Please contact our Aladdin Connect Specialists at 1-866-599-4995 to provide assistance. Thank you.
Written by a customer while visiting geniecompany.com