Customer reviews from whirlpool.com
Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black
Average customer rating
3.8
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
50
4 Stars
19
3 Stars
6
2 Stars
3
1 Star
18
76%of customers recommend this product.
(
67 out of
88)
Customer Reviews for Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black
Customer Rating
1
What an absolute disaster!
on May 19, 2023
Posted by: James
from Atlanta
[This review was collected as part of a promotion.] From day one, the freezer was dripping cold water which damaged the floor. Whirlpool said it’s probably my fault; it wasn’t. It turned out to be a bad seal on the freezer door. I know that my ordeal has only begun, so I will have to be patient.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 22, 2023
Thank you for sharing your insights with us, James. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 326063.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Frig
on May 26, 2021
Posted by: Vicky
from Harrison, MI
[This review was collected as part of a promotion.] I've had this refrigerator for about a month now. Would definately buy it again. Fit perfectly in the spot that I needed and freed up space in my kitchen. You don't have to guess what the temp is the panel on the outside tells you.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed
on November 15, 2022
Posted by: Trish
from Bradley
[This review was collected as part of a promotion.] The refrigerator came with my new home in April 2022. It is small but efficient in size. The issue I have is it freezes food, beverages and my vegetables. I have adjusted the temperature but the freezing continues. I had a glass bottle of milk that exploded in the refrigerator. It was quite the mess to clean up.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Sealant system defective and not under warranty
on November 15, 2022
Posted by: SCon
from Plymouth, MA
We have been using this unit for less than two years. The unit stopped working: the top doesn't work at all, the freezer gets cold but not to correct temperature. Our repair guy says that the is a defect in the butane sealant system which is expensive to repair. Despite the warranty booklet saying that in years 2 to 5, the refrigerant systems are covered under warranty, this particular unit is NOT covered. The warranty booklet is written for all types of refrigerators - you need to read the fine print to see that only side-by-side and French door units are covered. This unit is excluded and only has a one-year warranty. Whirlpool obviously doesn't want to stand behind the basic operation of this product for more than one year. Buyer beware!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 18, 2022
Thank you for sharing your insights with us, SCon. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Fridge, worse service
on January 10, 2023
Posted by: Jeremiah
from Colorado Springs
I bought this fridge and it stopped working when it was less than a year old. I took my time calling Whirpool, as I thought I had a two year warranty on major components (like the fridge cooling). Sadly, it's only a one year warranty.
Myself and many others have had technicians out countless times and they've been unable to fix this horribly engineered product. Trust the reviews on this one, it's bad.
With all of the bad reviews, I'm shocked that they still sell this.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 11, 2023
Thank you for sharing your insights with us, Jeremiah. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64203pHBn or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
4
very convenient, front controls not
on February 3, 2023
Posted by: cabb
from georgia
[This review was collected as part of a promotion.] The fridge's bottom freezer is very sensible, easy to use. The controls on the front are too easily hit inadvertently, resulting in freezing temps around the edges of the upper part which is not meant to freeze.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great frdge
on May 15, 2021
Posted by: pdidee
from oakville
[This review was collected as part of a promotion.] We bought this a month ago and we love it for a extra fridge in basement.Lots of room in fridge and freezer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome features!
on May 17, 2021
Posted by: Jef21
from Kalispell, MT
[This review was collected as part of a promotion.] The Drawers in the freezer keep the compact space very organized. Shelves in the fresh food compartment are very easy to adjust and very accommodating for different heights of containers. Door swing was very easy to change. Over a great product!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com