Customer reviews from whirlpool.com
Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black
Average customer rating
3.8
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
50
4 Stars
19
3 Stars
6
2 Stars
3
1 Star
18
76%of customers recommend this product.
(
67 out of
88)
Customer Reviews for Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black
Customer Rating
1
Not working within a year!
on July 27, 2021
Posted by: May125
from NYC
Bought this fridge on Aug 2020. Not even a year the auto defrost device not working anymore. Huge thick ice on the roof of the freezer which caused my cooler not cooling! I picked WHIRLPOOL because always heard this was the top brand for fridges! Luckily still within a year of manufacture warranty, but now I have to live with this broken cooler until the part arrived so the technician can fix it. What s joke!
No, I would not recommend this to a friend.
Response from whirlpool.comBy stewakn, Social Care, July 28, 2021
Hey May125, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select "Schedule Service" from the options listed. https://bit.ly/34dxt1A
Written by a customer while visiting whirlpool.com
Customer Rating
5
Extra refrigerator/freezer space needed
on August 26, 2021
Posted by: Ted72
from Oxford NC
[This review was collected as part of a promotion.] My wife and I bought this refrigerator/freezer to replace an old stand up freezer and mini refrigerator. It has worked out very well especially with saving space.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Sent a fridge with a dead freezer
on October 27, 2020
Posted by: Rick R
from Edmonton, AB
[This review was collected as part of a promotion.] This fridge is so new, that I was sent a dead on arrival product. Due to covid, this model is backlogged for replacement so far that a replacement date could not even be suggested. And because it is a sealed system, it would be unrealistic to replace due to the complexity and current lack of available parts.
Whirlpool was very difficult to deal with and I had to continually push and hold them accountable for any sort of recourse, which took close to a month with frequent contact.
Whirlpool was very difficult to deal with and I had to continually push and hold them accountable for any sort of recourse, which took close to a month with frequent contact.
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , October 28, 2020
Hello, Rick R!
We are so very sorry to hear about the unfortunate experience you have had with your Whirlpool refrigerator. It can be upsetting to have an appliance fail to meet your needs and expectations, and for that, we sincerely apologize to you! You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 238226140. We look forward to hearing from you and hope you have a fabulous day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experience you have had with your Whirlpool refrigerator. It can be upsetting to have an appliance fail to meet your needs and expectations, and for that, we sincerely apologize to you! You are a valued Whirlpool customer and we want to help you! Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 238226140. We look forward to hearing from you and hope you have a fabulous day! Thank you, - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not what I expected
on June 5, 2022
Posted by: Joe R
from Toronto
[This review was collected as part of a promotion.] After about a month, the compressor went still waiting 2 months later for the part
No, I would not recommend this to a friend.
Response from whirlpool.comBy JAYAM, CA SOCIAL , June 6, 2022
Hello Joe R!
We are so sorry for the issues you have experienced with your Whirlpool refrigerator! We sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and the serial number, your, phone number, and your review ID: 258241526. We look forward to hearing from you and we hope you have a wonderful day! ~ Angie
We are so sorry for the issues you have experienced with your Whirlpool refrigerator! We sincerely apologize for this. You are a valued Whirlpool customer and we would like to help you. Please email us at canadasocial@whirlpool.com with the model and the serial number, your, phone number, and your review ID: 258241526. We look forward to hearing from you and we hope you have a wonderful day! ~ Angie
Written by a customer while visiting whirlpool.com
Customer Rating
1
Complete trash appliance
on November 23, 2022
Posted by: Seldom4
from Colorado
I have owned this refrigerator for 9 months and at this point it has been broken for longer than it has worked. DO NOT PURCHASE A WHIRLPOOL APPLIANCE! Any reasonable company will admit their mistake after numerous people have had the same appliance break and after having the same parts replaced countless times, but not Whirlpool. You will be stuck in appliance repair purgatory forever waiting weeks and sometimes months for parts, only to have the replaced part not work and start the cycle over again. Whirlpool will have zero sympathy let alone compensation for your lost wages waiting for repair techs and the huge amount of spoiled food you will have to replace. They will keep you in this cycle until you give up and replace the fridge or your warranty runs out. I’m told Whirlpool used to be a good company but they will never get my business again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 25, 2022
Thank you for sharing your insights with us, Seldom4. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great 24-inch Refridgerator
on May 12, 2021
Posted by: David C
from Mississauga
[This review was collected as part of a promotion.] Bought this for our office kitchen...what a great low profile fridge. I was surprised how roomy the inside was for such a small fridge. The overall interior design/layout of shelving is brilliant. The door shelves are easily adjustable for various size bottles/cartons...genius!! The only thing I wish this fridge had was a pull out freezer drawer instead of door. But that "wish" doesn't affect my rating nor the functionality of this little powerhouse fridge. All the functions are great...love the "away" mode.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Great Features
on July 6, 2020
Posted by: APontia
from El Paso
I just bought this fringe for 4th of July.... it seems working fine..great for extra storage and freezer have large drawers even though is 24 inches wide..... the only problem that I have is that suddenly the ALARM button from the door will turn on that indicates if the door is open even though I have my fringe close....
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy with my fridge.
on February 3, 2021
Posted by: K-Dawg
from Halifax NS
[This review was collected as part of a promotion.] I am happy with this fridge because there is much less bending over to reach everyday items and the fridge is very well lit to find what you are looking for quickly.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com