Customer reviews from whirlpool.com
Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black
Average customer rating
3.8
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
50
4 Stars
19
3 Stars
6
2 Stars
3
1 Star
18
76%of customers recommend this product.
(
67 out of
88)
Customer Reviews for Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black
Customer Rating
5
Perfect size
on May 24, 2022
Posted by: Vvvvvvs
from St. Louis
[This review was collected as part of a promotion.] I bought this appliance (with hesitation due to some reviews) because of the shape and size. I will certainly update the review if it stops working but at the moment I am completely pleased!
If you store a lot of stuff in the freezer - this fridge is not for you, however the freezer is well designed for its size.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Condo-suzed bridge
on November 18, 2023
Posted by: Angela
[This review was collected as part of a promotion.] This fridge was an upgrade from my condo developer. It is a smaller than normal fridge at 24" to fit into a condo kitchen. It is not a stainless steel fridge, the brushed steel look is actually a "finish" which will scratch if you do not follow the cleaning instructions. The fridge also has many useless features like vacation mode, which drops the temperature down while you're away. I find there's a lot of condensation in the interior, despite it being new. The only redeeming features is the sleek look and the adjustable shelves in the door. Glad I didn't pay extra for it.
Response from whirlpool.comBy CA SOCIAL CARE, November 20, 2023
Hello, Angela! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID (275491549). Thank you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
Garbage, dead at 14 months
on February 6, 2024
Posted by: Jason
from Minnesota
14 month old. Stopped working. Same experience as all other review, should have listened.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 8, 2024
Thank you for sharing your insights with us, Jason. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 479090.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
TWO in TWO years
on March 21, 2024
Posted by: BizL
I bought this and it failed within a year so after back and forth on the warranty (I was without a fridge for 3 months) they finally replaced it. That was a year ago and the replacement fridge has now failed. Unbelievable that two fridges didn’t last more than a year. How this isn’t an actual crime blows my mind.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 21, 2024
Thank you for sharing your insights with us, BizL. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 505387.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don’t buy this!
on February 28, 2025
Posted by: Sara
from Arkansas
I bought this in 2021 & like the set up, it holds a lot for its size. However, the freezer coils are mounted on to the freezer compartment ceiling, held up by a plastic cover held in place by 2 screws that are screwed into the plastic ceiling. As ice accumulated in this compartment it caused one of the screws to pop out & the coils were cockeyed! Sure seems like a design flaw to me, since the screw can’t be screwed back into a stripped hole we created a new drill hole in the plastic ceiling, and who knows how long this one will hold. Repairman designated it as unfixable so who knows how long it will keep working in this condition! I am very disappointed that a 4 year old refrigerator would have this type of design flaw problem!!!! I thought whirlpool was a good brand but I was wrong!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 6, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #686853.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case #686853.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
This refrigerator is good...for only 1-2 years
on April 5, 2023
Posted by: Aaron
Similar experience as many of the recent reviewers. The fridge gives out after 1-2 years. Our first problem started at installation. The refrigerator gasket was factory-damaged. Easy enough to replace, but a bad omen. The front control panel just went totally dead after about a year. Fine, I can live without it as long as things stay cold. Then a little after two years, the fridge portion can't stay cold. The freezer works. The fridge does not. We have a baby, and keeping his breastmilk bottles cold enough is now a nightmare. Wish applications could last like they used to. Hooray for maximizing CEO profits with low-quality items that don't last!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 5, 2023
Thank you for sharing your insights with us, Aaron. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 296433.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Freezer Drawers are "Cheap"
on April 16, 2021
Posted by: jbndj
from MI
[This review was collected as part of a promotion.] It is exactly what we wanted for 2 people, couldn't find one anywhere, so only could go by pictures. This unit arrived damaged, no fault of Whirlpool, however, the shelves are hard to install as the door only opens to 90 degrees, which once in place, is not an issue. The issue is with the freezer, 2 very tiny drawers, not sure why, and the cheap plastic drawers are very difficult to open all the way, they hit the door. Terrible design, the doors should at a minimum open 95 degrees, 105 degrees would be ideal. Overall, this seems like a good product
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well
on July 24, 2021
Posted by: Deg3
from Vancouver
[This review was collected as part of a promotion.] This was an upgrade replacement for a fridge we had before that stopped cooling. It's working well so far. I like the adjustable drawers.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com