Customer reviews from whirlpool.com
Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black
Average customer rating
3.8
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
33
4 Stars
15
3 Stars
5
2 Stars
2
1 Star
13
77%of customers recommend this product.
(
47 out of
61)
Customer Reviews for Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black
Customer Rating
1
Sealant system defective and not under warranty
on November 15, 2022
Posted by: SCon
from Plymouth, MA
We have been using this unit for less than two years. The unit stopped working: the top doesn't work at all, the freezer gets cold but not to correct temperature. Our repair guy says that the is a defect in the butane sealant system which is expensive to repair. Despite the warranty booklet saying that in years 2 to 5, the refrigerant systems are covered under warranty, this particular unit is NOT covered. The warranty booklet is written for all types of refrigerators - you need to read the fine print to see that only side-by-side and French door units are covered. This unit is excluded and only has a one-year warranty. Whirlpool obviously doesn't want to stand behind the basic operation of this product for more than one year. Buyer beware!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 18, 2022
Thank you for sharing your insights with us, SCon. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Terrible Fridge, worse service
on January 10, 2023
Posted by: Jeremiah
from Colorado Springs
I bought this fridge and it stopped working when it was less than a year old. I took my time calling Whirpool, as I thought I had a two year warranty on major components (like the fridge cooling). Sadly, it's only a one year warranty.
Myself and many others have had technicians out countless times and they've been unable to fix this horribly engineered product. Trust the reviews on this one, it's bad.
With all of the bad reviews, I'm shocked that they still sell this.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 11, 2023
Thank you for sharing your insights with us, Jeremiah. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64203pHBn or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
3
Not sure yet
on March 29, 2022
Posted by: esan
from Maryland
[This review was collected as part of a promotion.] I can not get ice cubes, whenever I put the water in the ice cube tray it evaporates after sometime, maybe someone can help me with this?
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor quality
on August 10, 2023
Posted by: Disappointed
from SLC
Just like the other reviews, my refrigerator failed after 2 years. Freezer is still working but fridge is no longer cooling. Huge disappointment. I won't purchase another product from whirlpool. Especially when they are not transparent about their warranty. This one is only warranted for 1 year. Read the small print. Thanks for filling up the landfills, whirlpool! At the tax payers expense.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 10, 2023
Thank you for sharing your insights with us, Disappointed. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 370609.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
AWESOME APPLIANCE GREAT LOOKING
on February 23, 2021
Posted by: CWNJ
from Munster, Indiana
[This review was collected as part of a promotion.] These kinds of refrigerators are quite common in Europe and I have had them in apartments that I rented and it is just awesome in my apartment in Indiana. It looks great, works perfectly, was delivered by masters, and I just love having it in my smaller kitchen. I live alone and in the pandemic it has made me feel a bit more human.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Do not buy
on May 20, 2021
Posted by: DangerousFridge
from Wheaton, IL
I purchased this fridge in September 2019. Within four months, the fridge condenser and coolant stopped working. Regretfully, others' reviews did not deter me from purchasing this fridge. I implore you: Take them to heart! Although the fridge has neat features, it actually doesn't work. My family (with infant children!!!) ate out of this fridge for weeks--and although it deceitfully said it was 34 degrees, it was actually 60 degrees. It's a miracle that we did not get sick from food poisoning. To be sure, over the course of weeks, we threw out several hundred dollars worth of primarily meat and dairy products, thinking that it was the grocery store's bad food. Finally, we placed a thermometer in the fridge and realized, "The fridge is room temperature!" Not only is this a faulty fridge; it is also dangerous and should be recalled immediately. I will be putting in a consumer report and will urge local and national officials to ban this fridge from the shelves. Unfortunately, Whirlpool has lost my trust as a manufacturer and I strongly suggest that you avoid it all costs. I wish I would have listened to the chorus of individuals and families who had negative reviews of this product.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Gets the work done
on August 16, 2021
Posted by: Iheartwhirlpool
from Michigan
[This review was collected as part of a promotion.] Like this so far....easy to operate and efficient.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on August 27, 2021
Posted by: Mare
from Queens Ny
[This review was collected as part of a promotion.] Best purchase I made. Love the freezer on bottom and apartment size is great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com