Customer reviews from whirlpool.com
Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black
Average customer rating
3.8
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
33
4 Stars
15
3 Stars
5
2 Stars
2
1 Star
13
77%of customers recommend this product.
(
47 out of
61)
Customer Reviews for Whirlpool - 12.7 Cu. Ft. Bottom-Freezer Counter-Depth Refrigerator - Black
Customer Rating
5
Storage capacity is amazing
on March 21, 2022
Posted by: bett
from Ruston, LA
[This review was collected as part of a promotion.] I am so pleased with the refrigerator I purchased. I love everything about it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Condo-suzed bridge
on November 18, 2023
Posted by: Angela
[This review was collected as part of a promotion.] This fridge was an upgrade from my condo developer. It is a smaller than normal fridge at 24" to fit into a condo kitchen. It is not a stainless steel fridge, the brushed steel look is actually a "finish" which will scratch if you do not follow the cleaning instructions. The fridge also has many useless features like vacation mode, which drops the temperature down while you're away. I find there's a lot of condensation in the interior, despite it being new. The only redeeming features is the sleek look and the adjustable shelves in the door. Glad I didn't pay extra for it.
Response from whirlpool.comBy CA SOCIAL CARE, November 20, 2023
Hello, Angela! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID (275491549). Thank you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
1
Garbage, dead at 14 months
on February 6, 2024
Posted by: Jason
from Minnesota
14 month old. Stopped working. Same experience as all other review, should have listened.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 8, 2024
Thank you for sharing your insights with us, Jason. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 479090.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
TWO in TWO years
on March 21, 2024
Posted by: BizL
I bought this and it failed within a year so after back and forth on the warranty (I was without a fridge for 3 months) they finally replaced it. That was a year ago and the replacement fridge has now failed. Unbelievable that two fridges didn’t last more than a year. How this isn’t an actual crime blows my mind.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, March 21, 2024
Thank you for sharing your insights with us, BizL. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 505387.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
1
This refrigerator is good...for only 1-2 years
on April 5, 2023
Posted by: Aaron
Similar experience as many of the recent reviewers. The fridge gives out after 1-2 years. Our first problem started at installation. The refrigerator gasket was factory-damaged. Easy enough to replace, but a bad omen. The front control panel just went totally dead after about a year. Fine, I can live without it as long as things stay cold. Then a little after two years, the fridge portion can't stay cold. The freezer works. The fridge does not. We have a baby, and keeping his breastmilk bottles cold enough is now a nightmare. Wish applications could last like they used to. Hooray for maximizing CEO profits with low-quality items that don't last!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 5, 2023
Thank you for sharing your insights with us, Aaron. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 296433.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Works well
on July 24, 2021
Posted by: Deg3
from Vancouver
[This review was collected as part of a promotion.] This was an upgrade replacement for a fridge we had before that stopped cooling. It's working well so far. I like the adjustable drawers.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
What an absolute disaster!
on May 19, 2023
Posted by: James
from Atlanta
[This review was collected as part of a promotion.] From day one, the freezer was dripping cold water which damaged the floor. Whirlpool said it’s probably my fault; it wasn’t. It turned out to be a bad seal on the freezer door. I know that my ordeal has only begun, so I will have to be patient.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 22, 2023
Thank you for sharing your insights with us, James. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 326063.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed
on November 15, 2022
Posted by: Trish
from Bradley
[This review was collected as part of a promotion.] The refrigerator came with my new home in April 2022. It is small but efficient in size. The issue I have is it freezes food, beverages and my vegetables. I have adjusted the temperature but the freezing continues. I had a glass bottle of milk that exploded in the refrigerator. It was quite the mess to clean up.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com