Customer reviews from whirlpool.com
Whirlpool - 12.7 Cu. Ft. Garage Ready Bottom-Freezer Counter-Depth Refrigerator - Fingerprint Resistant Stainless Steel
Average customer rating
3.4
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
28
4 Stars
13
3 Stars
8
2 Stars
4
1 Star
17
62%of customers recommend this product.
(
40 out of
64)
Customer Reviews for Whirlpool - 12.7 Cu. Ft. Garage Ready Bottom-Freezer Counter-Depth Refrigerator - Fingerprint Resistant Stainless Steel
Customer Rating
3
Good features, poor manufacturing, good warranty
on July 17, 2021
Posted by: Macarena
from New York
[This review was collected as part of a promotion.] Our fridge was purchased in fall 2020 amidst COVID manufacturing shortages and we waited until winter for it to be delivered. By the last week of June 2021, we had trouble keeping the fridge compartment at temperature (it was too high). A Whirlpool repair tech was sent out as part of the warranty (thank you!) and discovered that there were some controls needed to assist the freezer in defrosting that were not installed, leading to the air being blocked to the fridge or some such thing. Because those parts are unavailable, WP is now going to send us a new fridge. So they do have a very responsive and responsible warranty program and we appreciate that a lot.
I would recommend the extended warranty.
I would recommend the extended warranty.
On the other hand, we love the retractable shelf and drink caddy, and find that it holds a great deal more than our last fridge by another maker of the same size. The fridge door shelves hold a lot, are easily cleaned and are really as adjustable as they seem online.
The ice maker unit cannot easily be removed, so if you wanted to just use the full top shelf in the freezer, you cannot do so, as it has a hole in it for the ice to drop through. It would be nice to design the shelf so it can do either.
The ice maker unit cannot easily be removed, so if you wanted to just use the full top shelf in the freezer, you cannot do so, as it has a hole in it for the ice to drop through. It would be nice to design the shelf so it can do either.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refrigerator door scrapes freezer door
on January 21, 2023
Posted by: Rick
from Sugarloaf Mountain, Maine
[This review was collected as part of a promotion.] This refrigerator keeps everything cold appropriately and has good accessibility but the hinge on the bottom of the refrigerator door scrapes on top of the freezer door. It is audible. We have had a repairman come fix it. The problem was good for a couple of weeks but it has gone back to the way it was. We’ll have to call for another repair.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
No Sealed System Warranty - DO NOT BUY
on May 19, 2023
Posted by: DeadFridge
from Boston, MA
That sealed system warranty that Whirlpool loves to advertise doesn't apply to this fridge. So when it fails within five years (ours failed at two years), you'll be in the market for a new fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, May 22, 2023
Thank you for sharing your insights with us, DeadFridge. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Twitter @WhirlpoolCare so we can look into this matter further for you. When responding please include your contact information and reference Case # 325980.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Nice looking but fails to keep stuff frozen
on November 17, 2024
Posted by: Jack Frost
from Vancouver, BC
Ive had similar issues that others have faced. This model fails to keep the freezer cold enough for ice. Has happened twice now in the past 2 years. The first time it worked after a few days. This time I'm looking for an alternative fridge. (I just noticed a plug in the freezer side which has an arrow on it indicated it can be moved. Not sure what its for. It was jogged by one of the freezer trays.)
On the plus side, both the fridge and freezer sections are very well laid out. The trays and bins are designed in a manner that holds much more than its small cubic space suggests. Far better use of space than our full size 36" wide GE which has positively terrible interior design.
In addition, the exterior is good looking which is not usually the case in these smaller 'garage' or basement appliances.
Fire the engineers and keep the designers on this model.
Unfortunately I very likely will be influenced by this experience.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 18, 2024
Hello Jack! We are very sorry to hear of the issues and concerns with your refrigerator not working periodically. If you could please email us at CanadaSocial@Whirlpool.com with your case #625937. We would also need the full model, serial number. We look forward to hearing from you. Thank you~ Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love my fridge
on June 16, 2021
Posted by: Bianca
from Toronto ON
[This review was collected as part of a promotion.] I bought my fridge about 4 weeks ago and i love it, it is spacious and easy to maintain clean, I have not made the installation for the ice maker yet it will be done next week. The ease of access to all my food, fresh and frozen, is awesome.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Refrigerator
on January 25, 2022
Posted by: Shirley
from San Diego, ca
[This review was collected as part of a promotion.] This is a replacement as the first lasted only 3 months and that lead to eights months of repairs. But nothing worked. I’ve only had this one less that a month so it’s hard for me to give glowing reviews.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Stylish fridge/freezer
on August 16, 2022
Posted by: Realtor JMS
from Atlanta, GA
[This review was collected as part of a promotion.] I purchased this in Sept 2021 and the entire unit stopped working in Aug 2022. Waiting on parts. Glad it is still under warranty. But waiting on parts for such a new appliance is really a drag...going 3+ weeks without a fridge. Otherwise, I love it! Flexible shelves and drawers inside. Ice in the freezer.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Failed after 2 weeks
on August 17, 2023
Posted by: Freda
from Savannah GA
[This review was collected as part of a promotion.] This fridge was new in a house I purchased June 29,2023. It cooled for two weeks then had a catastrophic failure of the condenser. Whirlpool won’t replace. Nor will the dealer. It took weeks to get a repairman to diagnose the problem. I will never buy a Whirlpool product again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 23, 2023
Thank you for sharing your insights with us, Freda. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 375072.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com