Customer reviews from whirlpool.com
Whirlpool - 12.7 Cu. Ft. Garage Ready Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Average customer rating
3.5
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
27
4 Stars
13
3 Stars
6
2 Stars
4
1 Star
16
61%of customers recommend this product.
(
38 out of
62)
Customer Reviews for Whirlpool - 12.7 Cu. Ft. Garage Ready Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
SO much space and clever flexibility!!!
on May 25, 2022
Posted by: HostingInBrooklyn
from New York, NY
I bought this fridge for my apartment after looking at the European brands that were like 3x the cost, and those didn't even have ice makers! I'm not even sure there are many options with ice makers, but it was important to me since I entertain often. There seems to be a space for everything in this fridge, and when I have a big item that doesn't seem to fit, a shelf or door bin easily slides out of the way without me having to unload it. I love the fast drink feature. I popped in a bottle of rose into the freezer and an alarm went off after 30 minutes to remind me to remove it so it didn't freeze (which was great, because I was getting a meat and cheese board together for guests and had forgot!).
Overall, I've found it a really thoughtfully designed fridge with space for everything.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on September 11, 2020
Posted by: Mtrfog
from Austin tx
[This review was collected as part of a promotion.] I bought 3 weeks ago. I lived in Europe for many years love shopping every other day. I Love the size inside perfect for a small family.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Compact and functional
on January 10, 2021
Posted by: Pattyanna
from Ohio
We remodeled our 100 yo small kitchen, typical for age of home so needed to make wise use of space. Very happy with this refrigerator. We were very skeptical of cu ft but no issues so far.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Broke after two days
on May 3, 2021
Posted by: Yellow lab
from Winnipeg
[This review was collected as part of a promotion.] After two days it stopped working.
I have been without it for 30 days and still have not heard back from Whirlpool
I have been without it for 30 days and still have not heard back from Whirlpool
No, I would not recommend this to a friend.
Response from whirlpool.comBy THOMPA16, CA SOCIAL CARE , May 5, 2021
Greetings, Yellow lab!
We are so very sorry to hear about the unfortunate experience you have had with your Whirlpool refrigerator. Thank you for taking the time to contact us with your review. Please accept our sincere apologies as it is never our intent to leave a customer feeling less than satisfied. You are a valued Whirlpool customer and we want to help you. Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 245280528. We look forward to hearing from you and hope you have a marvelous day! Thank you, - Andrea
We are so very sorry to hear about the unfortunate experience you have had with your Whirlpool refrigerator. Thank you for taking the time to contact us with your review. Please accept our sincere apologies as it is never our intent to leave a customer feeling less than satisfied. You are a valued Whirlpool customer and we want to help you. Please email us at canadasocial@whirlpool.com with the model number, serial number, your best contact number, and review ID 245280528. We look forward to hearing from you and hope you have a marvelous day! Thank you, - Andrea
Written by a customer while visiting whirlpool.com
Customer Rating
1
Horrible appliance
on December 25, 2022
Posted by: Upset
from Donnelly, ID
Compressor died right at the end of 1 year warranty. It took over 2 weeks to get it repaired by a Whirlpool authorized repair facility. Now it’s 3 months later and the unit keeps freezing up and has caused considerable damage to cabinets and floor. Was told by the repair company Lake appliance repair that they don’t warranty their repair work and to contact Whirlpool. Whirlpool then told me the unit was out of warranty and they would offer a 1 time repair for good will. But it will be over a month before they can get a technician out to look at it. What a bunch of BS, I will never buy a Whirlpool appliance again!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 3, 2023
Thank you for sharing your insights with us, Upset. It's hard for us to hear that you had a negative experience with your Refrigerator, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook http://spr.ly/64233P2C7 or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Michael D
Michael D
Written by a customer while visiting whirlpool.com
Customer Rating
1
Died after 4 months
on October 17, 2022
Posted by: B000W
from Cape Cod, MA
[This review was collected as part of a promotion.] I love the look, size and functionality of this refrigerator - but it stopped cooling after 4 months of use. Because it’s a new model it was a challenge to find a company that was qualified to come service it. Whirlpool found a company for me but they weren’t available to come until next Monday. It will have been a month. Not a great experience.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Kristin S, Social Care, October 19, 2022
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you. We’re looking forward to hearing from you.
Written by a customer while visiting whirlpool.com
Customer Rating
1
I can't believe they are still selling this model
on January 31, 2023
Posted by: LLC8
I bought this model in December 2020 and in August 2022, it stopped cooling. Same story as many of the other reviews here. I got it fixed but last week, it stopped cooling again and my repair person said it was the same issue - the control board part. Now, we can't buy the part to fix it again because Whirlpool doesn't make it anymore. How are you selling this model still if we can't buy the parts to repair a persistent issue? I reached out on Facebook like many of the replies to the reviews have asked us to and its been radio silence.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 2, 2023
Thank you for sharing your insights with us, LLC8. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa or Twitter @WhirlpoolCare so we can look into this matter further for you.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very disappointed with this appliance
on February 22, 2023
Posted by: John
from Newmarket
I bought this for my mom February 3, 2022, it stopped working today. 19 days past the one-year manufacture warranty. Seems to be the compressor as I have read many other reviews with the same issue. Very disappointed. Does Whirlpool have any sort of grace period for warranty?
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com