Customer reviews from whirlpool.com
Whirlpool - 24 in. Wide 12.7 cu. ft. Garage Ready Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Average customer rating
3.3
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
28
4 Stars
13
3 Stars
9
2 Stars
5
1 Star
20
60%of customers recommend this product.
(
40 out of
67)
Customer Reviews for Whirlpool - 24 in. Wide 12.7 cu. ft. Garage Ready Bottom-Freezer Counter-Depth Refrigerator - Stainless Steel
Customer Rating
3
sound
on February 16, 2026
Posted by: Jackie
from West Bend, Wisconsin
[This review was collected as part of a promotion.] The refrigerator is quite loud. There is a humming, similar to loud fluorescent lights that continues on and off, so I am assuming when the cooling mechanism (compressor?) kicks in. I have a technician from Kettle Moraine Appliances, where I purchased the unit, scheduled to come out on Wednesday to take a listen.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Refrigerator
on October 23, 2025
Posted by: Jay g
Huge pile of crap.. fiest it stop cooling and after 5000 calls to whirlpool they send a guy then it kinda worked ans he suggested I get a new fridge lol. Now it just freezes everything in cooler and freezer .. do not buy anything whirlpool.. you will regret it..garbage products
Response from whirlpool.comBy Branded Team, Consumer Care, October 24, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826919
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 826919
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Great design, disappointing performance…
on October 9, 2025
Posted by: KO78
from San Francisco, CA
This came with my new home …. It gave out within 2 weeks! Trying to coordinate with my home warranty as I don’t know where the manufacturer’s warranty information is… first repair technician couldn’t fix it, have to get a second opinion before I can replace it. Have been without a working fridge for a month…
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 9, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6429AsR5T or Direct Message on Instagram at http://spr.ly/6420AsR5p, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case #819174.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
1
Cute but very bad refrigerator
on August 16, 2025
Posted by: Too cute to be good
from Fayetteville, Arkansas, USA
I bought this because I needed for my small duplex . I thought that very well thought the inside . But, after 3 months stop cooling the fridge and make all the greaser full of ice . My food was always rotten my gallon off milk were bad in 24 hours inside . They came 5 times in 12 months from the extended guaranty una the last part now freeze in the refrigerator and not in the freezer. I’m eating the replacement on this month on the betweennthr 21-26 and really I will love if they bring me another model don’t care if it’s freezer up but this refrigerator was a very bad model and the review are saying the same problems and technicians were telling me the same. It’s obvious that whirlpool this time ( I never had any other problems with other refrigerators models. My fault to became in love for the inside. But I hope I can have a working Refrigerator/ frizzer/ice.because I sell my empanadas and I’m out of my incame already for more than 3 months waiting .
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 19, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 769517
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Buyer Beware
on July 28, 2025
Posted by: TanB
from New York, NY
Waste of money! The refrigerator stop cooling after just 4 years. This product is complete garbage, and support service is even worse.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 29, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 759237
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Don't buy, poor performance and very short life.
on July 7, 2025
Posted by: Mark
We bought this fridge 2.5 years ago. The top portion cools poorly, always has been that way, even with their temperature control set as cold as it will go. Now the top portion (the refrigerator part) is room temperature nearly all the time, food is spoiling like it was set on the countertop instead of being refrigerated, but the door's display indicates everything is fine. Inside the fridge is about 60 degrees F.
Don't buy one of these, it is a waste of your hard-earned money. My last refrigerator lasted 44+ years before I bought this one, and it was still working when we traded it for this piece of junk, but cosmetic parts were impossible to find for the old one. I wish we'd never traded: now, in retirement, we haven't enough $$ to buy another refrigerator to replace this one.
Response from whirlpool.comBy Branded Team, Consumer Care, July 9, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 749246
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
SLEEK SIZE WITH NICE FEATURES
on July 6, 2025
Posted by: DiM92
from Northern British Columbia
(This review was collected as part of a promotion.) Im loving the compact size of this fridge. It fits nicely in my kitchen without taking over the room. So glad i decided on this fridge. Holds everything i need and just a little more. The fingerprint free front is great and really works! Grateful for the little alarm that goes off if I’ve left the door ajar.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice fridge for small spaces
on June 3, 2025
Posted by: Nice but Pricey
[This review was collected as part of a promotion.] It's a decent fridge, but I paid more than a full sized one for a tiny fridge.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com