Customer reviews from frigidaire.com
Frigidaire - 5.0 Cu. Ft. Freestanding Electric Range with Self-Cleaning - Black
Average customer rating
4.5
(1,768 Reviews)
Rating breakdown 1,768 reviews
5 Stars
1,183
4 Stars
393
3 Stars
101
2 Stars
40
1 Star
51
86%of customers recommend this product.
(
37 out of
43)
Customer Reviews for Frigidaire - 5.0 Cu. Ft. Freestanding Electric Range with Self-Cleaning - Black
Customer Rating
1
Return terrible appliance
on January 29, 2020
Posted by: Lewisville
I returned this oven after the first time using it. It was like trying to cook on an easybake kids oven.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 31, 2020
Hi, Lewisville! We’re bummed to hear that you were not satisfied with your range and understand that you have returned it. Hopefully, you will have a better experience with us in the future.
Best Regards,
Ciara
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Damaged Range
on January 29, 2020
Posted by: Damaged Range
[This review was collected as part of a promotion.] This is not a freestanding range - it is supposed to be a slide in, so I am not sure why this review states freestanding. I received the range dented on the side. The delivery crew was worthless. We like the range, but it was a hassle going through the delivery process, and I did not receive fair compensation for the damage.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, January 31, 2020
Hello, Valued Customer.
Thank you for taking the time to share your feedback. I apologize your experience has been less than great. This model is classified as a front control freestanding range to provide the feel of a slide in with the having the controls closer to you. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for taking the time to share your feedback. I apologize your experience has been less than great. This model is classified as a front control freestanding range to provide the feel of a slide in with the having the controls closer to you. Feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
2
Disappointed
on February 15, 2020
Posted by: Ravenmoon
[This review was collected as part of a promotion.] It looks nice, but the range top is impossible to keep clean and it scratches with the slightest movement of pots and pans. I did not have this problem with my previous stove, And the heating elements do not work very well, my hotplate boils water faster! I paid a lot of money for a very substandard product—again!
Response from frigidaire.comBy Derrick, Online Outreach Specialist, February 17, 2020
Hi, Ravenmoon.
Thank you for your review and rating.
I’m bummed out to hear you’re not enjoying your range.
The size and type of cookware used will influence the heat setting needed for the best cooking results.
Your ceramic glass cooktop has heating elements below a smooth glass surface. The designs on the ceramic cooktop outline the areas of the surface elements underneath. Always match the pan size with the diameter of the element outline on the cooktop. We recommend using only flat-bottomed cookware.
Using the proper cookware in the cooking area should improve efficiency. Please review pages 12-14 of your model’s “Use & Care” for more information on which pots and pans work well with your range’s smooth cooktop.
Did you know? Coarse particles such as salt or hardened soils between cooktop and utensils can cause scratches or “bubbling” between the ceramic glass. Be sure your cooktop surface and bottoms of the utensils are clean before use. Small scratches do not affect cooking and will become less visible with time.
Our Frigidaire ReadyClean™ Glass and Ceramic Cooktop Cleaner leaves a protective finish on the glass to help prevent scratches and abrasions.
https://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/5304508690/
Should you need us or have any additional questions about your range and its features, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
Regards-Derrick
Thank you for your review and rating.
I’m bummed out to hear you’re not enjoying your range.
The size and type of cookware used will influence the heat setting needed for the best cooking results.
Your ceramic glass cooktop has heating elements below a smooth glass surface. The designs on the ceramic cooktop outline the areas of the surface elements underneath. Always match the pan size with the diameter of the element outline on the cooktop. We recommend using only flat-bottomed cookware.
Using the proper cookware in the cooking area should improve efficiency. Please review pages 12-14 of your model’s “Use & Care” for more information on which pots and pans work well with your range’s smooth cooktop.
Did you know? Coarse particles such as salt or hardened soils between cooktop and utensils can cause scratches or “bubbling” between the ceramic glass. Be sure your cooktop surface and bottoms of the utensils are clean before use. Small scratches do not affect cooking and will become less visible with time.
Our Frigidaire ReadyClean™ Glass and Ceramic Cooktop Cleaner leaves a protective finish on the glass to help prevent scratches and abrasions.
https://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/5304508690/
Should you need us or have any additional questions about your range and its features, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent!!
on March 16, 2020
Posted by: Rose25
[This review was collected as part of a promotion.] I bought this a month ago and I’m so happy that I did. It’s an incredible range it heats up fast, easy to clean!!! So so happy with my purchase, you won’t regret
Written by a customer while visiting frigidaire.com
Customer Rating
1
Never worked well
on April 28, 2020
Posted by: DJHillyer
[This review was collected as part of a promotion.] I installed this brand new in November. Used the oven about 5 times in 5 mos as we weren’t living in the home during renovations. After 5 uses the oven stopped working. The cooktop works well. They did repair it. We’ll see how things go. It seems to be of very poor quality. It shakes, vibrates & makes a fan noise while preheating & cooling down. Not happy with the purchase.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, May 1, 2020
Hello, DJHillyer.
Thanks for your review!
We’re excited to be part of your household.
I’m sorry to learn about the recent issue with your range. I’m pleased our techs were able to restore your appliance.
I understand you’re noticing some sounds coming from your range. Rest assured, your unit is operating as it should.
The fan is for cooling the inner components of your oven during/after cooking, it may take a while to cool your oven if your oven has been used for a long period.
A buzzing or humming noise is not unusual, especially at high settings. Sounds are less likely to occur with heavier, higher quality cookware.
Also, ensure your range is leveled by adjusting the leveling legs. An unleveled surface may cause your range to shake.
Should you feel you need a revisit from your tech, please let us know! You may speak with a Live Chat agent at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Regards-
Derrick
Thanks for your review!
We’re excited to be part of your household.
I’m sorry to learn about the recent issue with your range. I’m pleased our techs were able to restore your appliance.
I understand you’re noticing some sounds coming from your range. Rest assured, your unit is operating as it should.
The fan is for cooling the inner components of your oven during/after cooking, it may take a while to cool your oven if your oven has been used for a long period.
A buzzing or humming noise is not unusual, especially at high settings. Sounds are less likely to occur with heavier, higher quality cookware.
Also, ensure your range is leveled by adjusting the leveling legs. An unleveled surface may cause your range to shake.
Should you feel you need a revisit from your tech, please let us know! You may speak with a Live Chat agent at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great replacement
on July 16, 2020
Posted by: Haywood1
[This review was collected as part of a promotion.] Bought this as a replacement for previous Gallery series range. Few complaints. Even though dimensions supposedly same still had to have countertop trimmed,causing delay in being able to use. After almost a month still having fumes coming from oven after doubling initial burn off of the machine oils.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Awful quality
on August 24, 2020
Posted by: Drek
[This review was collected as part of a promotion.] I bought it less then a year ago and am awfully disappointed
Response from frigidaire.comBy Frigidaire, Online Outreach Specialist, September 28, 2020
Hi, Drek! We apologize for any disappointment your range has caused you and thank you for bringing it to our attention. We always strive to deliver quality products and hate that we missed the mark with you. I’d like to receive more information on your experience. Please be on the lookout for an email from me. We appreciate the opportunity to make this right. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great range
on August 27, 2020
Posted by: Kb86
[This review was collected as part of a promotion.] Works just like it is supposed to. The quick boil is great.
Written by a customer while visiting frigidaire.com