Customer reviews from frigidaire.com
Frigidaire - 5.0 Cu. Ft. Freestanding Electric Range with Self-Cleaning - Black
Average customer rating
4.5
(1,768 Reviews)
Rating breakdown 1,768 reviews
5 Stars
1,183
4 Stars
393
3 Stars
101
2 Stars
40
1 Star
51
86%of customers recommend this product.
(
37 out of
43)
Customer Reviews for Frigidaire - 5.0 Cu. Ft. Freestanding Electric Range with Self-Cleaning - Black
Customer Rating
1
Very Disappointed
on March 14, 2019
Posted by: susan and
from Fountain Inn, SC
[This review was collected as part of a promotion.] I am 67 and have had many stoves over the years. This is the worst. I bake a lot. Cookies on back end of cookie sheet burn in order to get front rows cooked. Top large burner is terrible. Have to get it going on high to get lower temps to work. I had a frigidaire that I was so happy with for 13 years so went again with one. If I had the money I would give this up and upgrade to a better made stove, but I am sure that will not happen. The one thing I love to do has now become the thing I hate most. That being baking.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist , March 15, 2019
Hello, Susan! Thank you for your feedback! Rest assured, we make every effort to manufacture quality products. Our design and engineer teams are constantly monitoring our brand pages for feedback such as yours, for future reference. Should you need further assistance, feel free to contact us at 1-888-203-1389 Monday-Friday 8:30 am-8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible
on July 3, 2020
Posted by: Wishicouldreturnthisrange
Quick boil burner is not good for anything other than boiling water, if you put it on any setting higher than “Lo” it will burn the food. 12” burner is too big for normal sized pans. Back 2 small burners are too small for normal sized pans.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 20, 2020
Hello, Wishicouldreturnthisrange!
Thanks for taking the time to provide your feedback. We will be happy to document your feedback for our design and quality teams, in hopes we can better serve your needs in the future. If you need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Thanks for taking the time to provide your feedback. We will be happy to document your feedback for our design and quality teams, in hopes we can better serve your needs in the future. If you need further assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Control panel not working
on July 7, 2020
Posted by: eChittick
I purchased this while remodeling my home. When finally installed the control panel doesn’t light up so clock and oven are disabled. Trying to contact Frigidaire for a whole week and can’t get no one to pick up the phone. Very disappointed and only thing I can do is keep trying.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 20, 2020
Hello, eChittick!
We are not pleased to learn you are experiencing issues with the range. I reviewed your file and see your concerns were addressed by our service technician. Please reach back out to us if you need further assistance.
Bianca
We are not pleased to learn you are experiencing issues with the range. I reviewed your file and see your concerns were addressed by our service technician. Please reach back out to us if you need further assistance.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Burns the bottom of all baked goods
on November 6, 2020
Posted by: Swilliams
[This review was collected as part of a promotion.] This is the worst stove I have purchased in 25 years. It burns cookie dough on the bottom while the tops are raw. It is not a chef problem. I cut all my cooking times by 50% and it still burns food. What a piece of junk! I am not happy and wish I had never purchased.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, November 10, 2020
Oh no, Swilliams!
We are sorry to hear of the issues with the items burning in the oven. We always want to know when one of our owners needs help, and we may have some solutions for this exact issue. Your bakeware can impact your baking results, and by using the proper rack position, you can improve your baking results. Also, before placing the items in the oven to bake, allow the preheat to fully take place and use a medium weight shiny baking sheet. If this doesn’t resolve your concerns, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
We are sorry to hear of the issues with the items burning in the oven. We always want to know when one of our owners needs help, and we may have some solutions for this exact issue. Your bakeware can impact your baking results, and by using the proper rack position, you can improve your baking results. Also, before placing the items in the oven to bake, allow the preheat to fully take place and use a medium weight shiny baking sheet. If this doesn’t resolve your concerns, please feel free to chat with us online at Frigidaire.com or contact us via phone at 800-374-4432 Monday-Friday, 8:30 am- 8:00 pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Toxic smell
on February 14, 2021
Posted by: Jfwetz
[This review was collected as part of a promotion.] Bought this 3 weeks ago, fired it up to ‘ break it in’ as recommended. Noticed the odor right away and even with regular use, the odor is awful. It gets in your mouth, nose and throat and permeates the house. No smoke but smells toxic like burning insulation or plastic. Will be calling to try to return it.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 22, 2021
Thank you for stopping by to share your review with us, Jfwetz!
During the building of the units, binding agents are used in completing the manufacturing process. Materials used to hold things in place until fastened together. These are being burned off during the first uses of the range, which is normal.
However, we understand you may be in the process of consulting with your retailer to return your purchase, and we hope that you will have a better experience with us in the future.
Kindly,
Ciara
During the building of the units, binding agents are used in completing the manufacturing process. Materials used to hold things in place until fastened together. These are being burned off during the first uses of the range, which is normal.
However, we understand you may be in the process of consulting with your retailer to return your purchase, and we hope that you will have a better experience with us in the future.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
3
Noisy
on July 20, 2021
Posted by: Nhal
[This review was collected as part of a promotion.] Oh man. When this thing cools down, the fan noise IS REAL! It’s not a nice noise. Very rattley, like it’s a bit…janky. Wish I had gone in another direction.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice looking
on October 8, 2018
Posted by: Paul W
from HENDERSONVILLE TN
Glad to have this unit
It replaced an 15 year old range
It replaced an 15 year old range
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com
Customer Rating
2
A totally new experience
on September 8, 2019
Posted by: Miss Clare
This range takes a bit of doing. The first thing is I would not have purchased it had I known the care and upkeep woes. I'm old fashioned. Used gas and coil type electric ranges. This one is different. On the up side, it's simple and attractive. It does heat stuff but you have to get used to it. That's ok too. It's the upkeep. The first thing that happened is a bit of aluminum foil got welded to the glass cooking surface. I tried a razor blade - little success. The surface stains and scratches easily. Hopefully it and I will work it out before I need to buy another range (but a more forgiving one).
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 10, 2019
Hi, Miss Clare!
Thank you for sharing your experience. We understand that a glasstop range can take some getting used to! We recommend reviewing the cleaning procedures in your Owner's Manual for some helpful tips on upkeep. We also recommend applying cooktop cleaning cream to the cooking surface prior to its first use! This helps prevent scratches and makes cleanup easier. This cleaning cream can be found in any appliance or hardware store, and there is also an option on our website at the following link: https://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/5304508690/.
If you have any further questions or concerns, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thank you for sharing your experience. We understand that a glasstop range can take some getting used to! We recommend reviewing the cleaning procedures in your Owner's Manual for some helpful tips on upkeep. We also recommend applying cooktop cleaning cream to the cooking surface prior to its first use! This helps prevent scratches and makes cleanup easier. This cleaning cream can be found in any appliance or hardware store, and there is also an option on our website at the following link: https://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/5304508690/.
If you have any further questions or concerns, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com