Customer reviews from frigidaire.com
Frigidaire - Gallery 5.4 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
4.6
(1,870 Reviews)
Rating breakdown 1,870 reviews
5 Stars
1,294
4 Stars
422
3 Stars
82
2 Stars
36
1 Star
36
91%of customers recommend this product.
(
506 out of
556)
Customer Reviews for Frigidaire - Gallery 5.4 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
3
only 2 sizes of burners
on April 13, 2018
Posted by: katz 03
from Kansas City MO
[This review was collected as part of a promotion.] The smooth glass top is very difficult to keep shiny and clean. I am also afraid of scratching it inadvertently. I would prefer a glass surface that appears textured in order to hide minor issues.There are only 2 sizes of burners, small and large. What happened to medium? Cannot really tell the difference with convection oven going on or not.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 16, 2018
Hi Katz 03!
Thank you for taking the time to provide us with your valuable feedback.
Prior to using your cooktop for the first time, apply a ceramic cooktop cleaning cream (available in most hardware, grocery and department stores) to the ceramic surface. Clean and buff with a clean paper towel. This will make cleaning easier when soiled from cooking.
You are able to locate any cleaning tips in the Use and Care Guide that comes with your range on page 37.
The convection cooking uses a fan to circulate hot air around the oven and food. It browns food more evenly and reduces hot spots in the oven.
We certainly hope this helps!
Should you still have any questions or concerns, feel free to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Thank you for taking the time to provide us with your valuable feedback.
Prior to using your cooktop for the first time, apply a ceramic cooktop cleaning cream (available in most hardware, grocery and department stores) to the ceramic surface. Clean and buff with a clean paper towel. This will make cleaning easier when soiled from cooking.
You are able to locate any cleaning tips in the Use and Care Guide that comes with your range on page 37.
The convection cooking uses a fan to circulate hot air around the oven and food. It browns food more evenly and reduces hot spots in the oven.
We certainly hope this helps!
Should you still have any questions or concerns, feel free to contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good looking
on April 27, 2018
Posted by: AndySloan
from Citrus Springs Fl.
[This review was collected as part of a promotion.] I bought this to complete my Frigidaire kitchen appliances set.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Overall satisfaction
on May 7, 2018
Posted by: djd7258
from Wading River, ny
[This review was collected as part of a promotion.] This range is about what I would expect. The only thing I do not like is the glasstop on it. I have always had glasstops and this is the worst, by far. There are a couple of white spots that I can see are in the glass and that was prior to ever using it. The top marks easily and even using cleaner and washing the heck out of it, it still looks terrible. I have only cooked on it 5 times or so and I feel it looks older than the one I just gave away that was 16 years old.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, May 8, 2018
Oh no, djd7258! I hate to hear that your cooktop is not easy to clean. It is recommended that you apply a cooktop cream to the cooktop prior to using it. That makes it easier to clean in the future and leaves a protective finish on it. For light to moderate soil, we recommend using a cooktop cream like CeramaBryte and a dry paper towel. For heavy soils, use the cooktop cream and a non-abrasive cleaning tool. These tips can be found on page 37 in your Owner's Manual. If you still need assistance, please call us directly at 1-888-203-1389 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
3
good product
on May 15, 2018
Posted by: LFence
from Trinity, FL
[This review was collected as part of a promotion.] All in all this is a good range, however we are not happy with the cook top. It's hard to keep clean and is easy to make marks on it that do not go away.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Courtney, Online Outreach Specialist, May 16, 2018
We definitely appreciate your feedback, LFence. I recommend applying a few drops of the Cerama Bryte cooktop cleaning crème directly to the cooktop. Use a paper towel or a microfiber sponge to clean the entire cooktop surface. Make sure not to leave any residue. I hope this helps! Please don't hesitate to contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good features, but with drawback
on May 26, 2018
Posted by: Creekblesser
from Seal Rock, OR
[This review was collected as part of a promotion.] We've had this (our 1st glass top stove) for 6 weeks. Good-looking, but a couple deficiencies. 1) stove-top requires constant cleaning to keep looking good, & 2) oven requires much more time to pre-heat than our old one, & doesn't show how much time is remaining for the pre-heating, as our old one did.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Brandi, Online Outreach Specialist, May 31, 2018
Hi, Creekblesser. We appreciate your feedback. Ovens with hidden bake elements tend to take a little longer to preheat. You can expect it to take around 10-17 minutes to preheat to 350F. Keeping the door closed during this time will minimize the time required. While we cannot implement all suggestions we receive, we will continue to use valuable input like yours to improve the quality and design of our products moving forward. ~ Brandi
Written by a customer while visiting frigidaire.com
Customer Rating
3
Looks nice in my new kitchen
on June 17, 2018
Posted by: Gloria8288
from Levittown, PA
[This review was collected as part of a promotion.] Looks really pretty in new kitchen. However, this is the 2nd glass top range I've had, and for some reason, this one is very difficult to clean. The normal marks left by pots and pans take alot of scrubbing to remove. I clean as soon as top cools, and have used 3 different cleaners, and have the same trouble with all cleaners. I have not issue with the performance, just disappointed on how long it takes it to look clean
I would recommend this to a friend!
Response from frigidaire.comBy Courtney, Online Outreach Specialist, June 18, 2018
Thank you for taking the time to share your range experience, Gloria8288. I recommend applying a few drops of the Cerama Bryte cooktop cleaning crème directly to the cooktop. Use a paper towel or a microfiber sponge to clean the entire cooktop surface. Make sure not to leave any residue. I hope this information is helpful. Please feel free to reconnect with us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST should you have any other questions. -Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
2
oven
on June 19, 2018
Posted by: Ron Ka
from Janesville, WI
The oven is very good, however, the cook top sucks, very hard to keep clean, and I wish I would have gone with a gas unit, and had the gas line stub installed. Gas is 20 times better than electric.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Maggie , Online Outreach Specialist , June 20, 2018
We are saddened to hear that you are not content with your appliance, Ron.
Prior to using your cooktop for the first time, it is recommended you apply the cooktop cleaning cream to the ceramic surface and buff with a non-abrasive cloth or pad.
The cooktop cleaning crème leaves a protective finish on the glass to help prevent scratches/abrasions, and it makes cleaning easier when the cooktop gets soiled from cooking.
For light to moderate soil:
*Apply a few drops of the cooktop cleaning cream directly to the cooktop.
*Clean the surface with a Multi-Purpose No Scratch Scrub Sponge
thoroughly without leaving a residue.
For heavy, burned on soil, repeat the steps above applying pressure when cleaning as needed. It is not recommended you use the sponge to clean your cooktop for any other purpose.
If soils remain, carefully scrape soils with a metal razor blade scraper, holding the scraper at a 30-degree angle to the surface. Remove the loosened soils with the cleaning cream and buff surface clean.
Also, melted plastic or foods with a high sugar content spills need to be removed immediately to prevent permanent damage.
I would recommend using our Cerama Bryte Complete Cooktop Cleaning Kit. If you would like to purchase this kit through us, please click on the link below or contact our Parts Division at 800-599-7569.
Kindly,
Maggie
Prior to using your cooktop for the first time, it is recommended you apply the cooktop cleaning cream to the ceramic surface and buff with a non-abrasive cloth or pad.
The cooktop cleaning crème leaves a protective finish on the glass to help prevent scratches/abrasions, and it makes cleaning easier when the cooktop gets soiled from cooking.
For light to moderate soil:
*Apply a few drops of the cooktop cleaning cream directly to the cooktop.
*Clean the surface with a Multi-Purpose No Scratch Scrub Sponge
thoroughly without leaving a residue.
For heavy, burned on soil, repeat the steps above applying pressure when cleaning as needed. It is not recommended you use the sponge to clean your cooktop for any other purpose.
If soils remain, carefully scrape soils with a metal razor blade scraper, holding the scraper at a 30-degree angle to the surface. Remove the loosened soils with the cleaning cream and buff surface clean.
Also, melted plastic or foods with a high sugar content spills need to be removed immediately to prevent permanent damage.
I would recommend using our Cerama Bryte Complete Cooktop Cleaning Kit. If you would like to purchase this kit through us, please click on the link below or contact our Parts Division at 800-599-7569.
Kindly,
Maggie
Written by a customer while visiting frigidaire.com
Customer Rating
5
I’m sold on convection cooking.
on June 24, 2018
Posted by: krob52
from Cincinnati, Ohio
[This review was collected as part of a promotion.] Best kitchen appliances we’ve ever owned. Definitely the icing on the cake of our kitchen redo.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.com