Customer reviews from frigidaire.com
Frigidaire - Gallery 5.4 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
4.6
(1,870 Reviews)
Rating breakdown 1,870 reviews
5 Stars
1,294
4 Stars
422
3 Stars
82
2 Stars
36
1 Star
36
91%of customers recommend this product.
(
506 out of
556)
Customer Reviews for Frigidaire - Gallery 5.4 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
3
Meh...
on July 24, 2020
Posted by: Anonymous 22
[This review was collected as part of a promotion.] Gorgeous stove..until it’s used. It is very difficult to clean.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 10, 2020
Hi, Anonymous 22!
Thanks for your feedback. Please refer to pages 35-37 in the Use and Care Guide for care and cleaning tips. Also, please look at the cleaning products we have available on the Frigidaire website, that you can purchase to use to help keep the unit clean and shiny.
Bianca
Thanks for your feedback. Please refer to pages 35-37 in the Use and Care Guide for care and cleaning tips. Also, please look at the cleaning products we have available on the Frigidaire website, that you can purchase to use to help keep the unit clean and shiny.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
Faulty glass top
on September 11, 2020
Posted by: LagunaJul
Had this less than a year and the glass top shattered for no apparent reason. Just laid a lid on cool side, got stuck, and 10 minutes later it shattered.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Nice stove if it works
on October 9, 2020
Posted by: Leocata
[This review was collected as part of a promotion.] I bought this 4 months ago and in the third month when I wanted to test the self cleaning oven feature it would not lock, so I read again the instructions very, very careful and error code showed up again. I called a frigidaire warranty shop to set up an appt for a tech to check the problem, they gave me an appt for a week later. They came and said that the lock feature and the mother board was not working, therefore the oven and related feature are not working. I called the frigidaire customer service and I wanted the range replaced. I was told that they would dispatch onother tech he came to evaluate the situation and I was told the same thing and that they would order the parts and fix the stove and they would only replace my range if it was a major damage. They are coming next week to repair the range. It is taking more the 3 weeks. The results will be that I will still have a range that needed major repairs within only three months after purchasing it. I am not happy with this decision and I think my stove was definitely defective and they should have replaced with a new one which meant I would still have the full year warranty. Now if anything happens again after 7 months I was told that I would be responsible un full for any repairs. Not a Happy customer
Response from frigidaire.comBy Online Outreach Specialist, October 13, 2020
Oh no, Leocata! We're terribly sorry to hear that you've had this experience with your newly purchased range.
We'd like to help and review your unit's service calls. Please look for our email communication to you shortly. Kindly, Courtney
We'd like to help and review your unit's service calls. Please look for our email communication to you shortly. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great …
on August 26, 2021
Posted by: Jmajma
[This review was collected as part of a promotion.] Needed a stove and was so happy I choose the fridgidaire and it matches my fridgidaire microwave … so cool
Written by a customer while visiting frigidaire.com
Customer Rating
1
Surprisingly bad
on October 26, 2021
Posted by: KSandoval
The oven runs extremely hot and takes an abnormal amount of time to heat up. The lightbulb hasn’t worked since we got it.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, October 27, 2021
Hello KSandoval! Thanks for reaching out! We always want to know when one of our owners needs help. We’d love to learn more and see how best to resolve your concerns. At your earliest convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
on November 21, 2021
Posted by: CATRIN
I am disappointed and frustrated with this range. When preheating, for example to 350, the buzzer goes off at 250 which I understand but the oven and the preheat lights also go off so I can't tell when it is actually at 350 which it does eventuality get to. I had to buy a thermometer and now keep track of the temp manually. Also it is not consistent, sometimes the temp will fluctuate to 300 and so I will up the temp to 400 just to get it to bring up the temp while something is baking, but the temp won't go up. I have never had just a hard time with a range but this is my first Frigidaire which I was excited when we bought it but now I am wondering if all Frigidaires are like this.
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, November 23, 2021
Hello, Catrin. We are so disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home. We would love to see what options we have to resolve your concerns. Please be on the lookout for an email from us shortly.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Electric Range
on July 7, 2022
Posted by: Khaja
[This review was collected as part of a promotion.] Electric Range is working awesome. Will recommend this brand
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not great products
on August 7, 2017
Posted by: Regena Oliverio
from Whitmore Lake, MI, United States
I bought all new appliances within last few years. Ice maker doesn't always work. Brand New stove first time I used self cleaner it fogged up glass door. Customer service tells me not covered under warranty. Dishwasher leaves water on glasses on top shelf. Microwave ok.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Jennifer , Online Outreach Specialist, August 8, 2017
Hi Regena, thank you for your review. Your suggestions have been carefully reviewed when determining how to accommodate both current and new consumers. Please contact us directly at 8003744432 if you are still experiencing trouble with your appliances. -Jennifer
Written by a customer while visiting frigidaire.com