Customer reviews from frigidaire.com
Frigidaire - Gallery 5.4 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
4.6
(1,870 Reviews)
Rating breakdown 1,870 reviews
5 Stars
1,294
4 Stars
422
3 Stars
82
2 Stars
36
1 Star
36
91%of customers recommend this product.
(
506 out of
556)
Customer Reviews for Frigidaire - Gallery 5.4 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
2
Not impressed
on February 29, 2020
Posted by: Fabfair5
[This review was collected as part of a promotion.] Have had this for 6 weeks. Followed all the instructions to clean it with damp cloth before use and had smoke fill our kitchen. Followed all instructions to prepare the stovetop and it is impossible to get stuff off. It's like it penetrates the glass. I clean it after every use and it's no use. Very disappointing.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, March 3, 2020
Oh no, Fabfair5.
Thank you for being a valued customer and for providing your feedback. I apologize for your cleaning experience with your range. I will be happy to assist you with some tips regarding cleaning this beauty.
Please take a look at this short video on our glass cooktop cleaner https://youtu.be/Mpvx7Xtt9SQ. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for being a valued customer and for providing your feedback. I apologize for your cleaning experience with your range. I will be happy to assist you with some tips regarding cleaning this beauty.
Please take a look at this short video on our glass cooktop cleaner https://youtu.be/Mpvx7Xtt9SQ. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
QUALITY HAS DROPPED - FGEF3036TF Model
on March 5, 2020
Posted by: New Jersey mom
[This review was collected as part of a promotion.] It's an expensive range but notice since my last Frigidaire range we purchased the quality of the material of the product has substantially dropped. The bottom drawer is very light and flexes too much. In addition the range now only comes with 2 grates and no broiling tray. My last range had an on indicator over every knob as well as a "hot surface indicator" over every knob. Now there is just one indicator for all of the knobs. It is difficult to tell which element is still "hot". Cutting back of these features is a disappointment. I will update in a later review how the oven is working. Hopefully it works fine. However, this might be my last Frigidaire range purchase if the quality and features continue to be dropped. Maybe we are only paying for the Frigidaire name. Look at others before deciding on this one.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, March 6, 2020
Hello, New Jersey mom.
Thank you for your recent purchase and your feedback. We’re sorry to hear that your experience was not of the quality you expected. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Thank you for your recent purchase and your feedback. We’re sorry to hear that your experience was not of the quality you expected. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better. Should you need additional assistance, please call our Customer Care Team at 1-800-374-4432 Mon-Fri, 8:30 am - 8 pm EST.
Regards,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
4
Mostly Love my oven.
on March 16, 2020
Posted by: Bobyn 24
[This review was collected as part of a promotion.] I am not a big fan of the 5th (warmer) burner. Waste of space, not really kept anything warm yet , but just don't see us using it for any reason. We have had a bit of a learning curve, for oven since cooks different, my old stove was a hand me down, and I had it for 17 yrs myself. Love the light can be turned on and not have to open door to see, old habits die hard, we have opened the door 2 of 4 x's used :). What i definitely do not like about this stove, and other mentioned. I decided to after 2 uses to run a self clean, to make sure it worked while under the few days to decide like or hate time frame to return it. I set it for 2 hrs., after 1 hr. i couldn't take it anymore. the smell, the eyes burning in other room. I shut it down, turned heat off, was like 35 outside, and opened the windows to get rid of the smell and irritable eye burn. I'm not exactly sure what the source is, but maybe they out to look into that further, seriously. I never really used the old self cleaning in my previous oven , but i did have a bottom protector in it. This one you can NOT use. So i debated whether this was a deal breaker. I decided, ill try self clean maybe in spring, summer when i can open windows. But that means you can only use it if windows can be opened. Someone else mentioned it there review. I mean you don't really use it maybe,but for the money you spend, it is a thought before buy. Do they all smell and do this? Does anyone know why or what the odor is from? Will it stop eventually? I am hopeful.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Top stove
on April 15, 2020
Posted by: Irenek
[This review was collected as part of a promotion.] Top stove is hard to clean. Oven smoke quickly. Beside that, all is good
Response from frigidaire.comBy Derrick , Online Outreach Specialist, April 20, 2020
Hello, Irenek.
Thanks for your review!
I understand you’ve encountered some hiccups with your new range.
I hope the following tips will help you understand your range a bit better.
To help prevent scratches and abrasions, we recommend applying a ceramic cooktop cleaning cream (available in most hardware, grocery and department stores or try our ReadyClean™ Glass and Ceramic Cooktop Cleaner) to the ceramic surface.
Our ReadyClean™ Glass and Ceramic Cooktop Cleaner leaves a protective coating that repels dust and dirt.
https://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/5304508690/
Also, we recommend lifting your cookware before moving on your ceramic glass cooktop. Any cookware that has a rough or dirty bottom can scratch the ceramic cooktop. Always start with clean cookware.
Yes, you may see light smoke during the first couple uses with your range’s oven. This is normal. Your oven is burning off the protective coating of oil that is used during the manufacturing process.
Should you need us or have any additional questions, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Thanks for your review!
I understand you’ve encountered some hiccups with your new range.
I hope the following tips will help you understand your range a bit better.
To help prevent scratches and abrasions, we recommend applying a ceramic cooktop cleaning cream (available in most hardware, grocery and department stores or try our ReadyClean™ Glass and Ceramic Cooktop Cleaner) to the ceramic surface.
Our ReadyClean™ Glass and Ceramic Cooktop Cleaner leaves a protective coating that repels dust and dirt.
https://www.frigidaire.com/Filters--Accessories/Cleaning-Accessories/5304508690/
Also, we recommend lifting your cookware before moving on your ceramic glass cooktop. Any cookware that has a rough or dirty bottom can scratch the ceramic cooktop. Always start with clean cookware.
Yes, you may see light smoke during the first couple uses with your range’s oven. This is normal. Your oven is burning off the protective coating of oil that is used during the manufacturing process.
Should you need us or have any additional questions, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Faster & Better Cooking!
on April 17, 2020
Posted by: New Master Chef
[This review was collected as part of a promotion.] I got this range about 3 weeks ago. The delivery and service were amazing. The two man that came to deliver it and install it were very professional and worked fast. They were in and out in just under 20 minutes.
I've been using my new range every day and it's been a game changer! It took me a few days to adjust to the temperatures because it heats up fast and it is very strong, unlike my old one. The Quick Boil mode is the best thing ever and helps you cook and heat up things so much faster. I also really like the SpaceWise feature as you can adjust it based on the size of pan you're using. I also used it for baking and the oven was ready to go in no time and the cake and banana bread I made cooked really well and evenly.
I would highly recommend this to anyone looking for a new range that works fast, it's easy to clean and looks good. The black stainless looks very elegant and it's smudge free so cleaning the range is a breeze.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Quick Bake is a life saver
on April 20, 2020
Posted by: BGDre12
[This review was collected as part of a promotion.] Extremely happy with this product. I’ve really gotten to know it these last few weeks, especially with all the stay at home orders that are going on. Quick Bake took some getting used to but i love it.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Works great
on April 20, 2020
Posted by: naryjane13
[This review was collected as part of a promotion.] love the Quickbake and stove top warmer feature. Cleans nicely.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 24, 2020
Hello Naryjane13.
Thank you for the quick feedback! Should you need any assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Thank you for the quick feedback! Should you need any assistance or have questions in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Best Wishes, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
3
Not what I expected
on April 25, 2020
Posted by: PamelaMac
[This review was collected as part of a promotion.] I guess I should have read more reviews on this range. It's a beautiful sleek appliance but there are a couple things disappointed with. The first is the preheat time. It takes about 20 minutes for this oven to heat up to temperature which I feel is excessive. My other issue is it's impossible to have a streak free top. I've cleaned it and polished it so many times and still streaks. This is the first convection oven I've had and I love this feature. It takes much less time to roast my vegetables and they even crisp up a bit as if in an airfryer. I have no complaints about how it bakes. I haven't tried the self clean option yet but I'm hopeful it'll be easy.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , April 29, 2020
Hi, PamelaMac!
We appreciate you taking the time out to share your feedback with us on your range and bringing some of your concerns to our attention.
Normal preheating can take anywhere from 7-14 minutes. However, keep in mind that higher temperatures may take longer to preheat.
Also, a tip that can help with the streaks that you are seeing, is to use a ceramic cook-top cleaning cream.
Prior to using your cooktop for the first time, apply a ceramic cook-top cleaning cream (available in most hardware, grocery, and department stores) to the ceramic surface. Clean and buff with a clean paper towel. This will make cleaning easier when soiled from cooking. You can locate additional cleaning tips in the manual on page 35.
Should you still have any concerns about the preheat time or cleaning, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
We appreciate you taking the time out to share your feedback with us on your range and bringing some of your concerns to our attention.
Normal preheating can take anywhere from 7-14 minutes. However, keep in mind that higher temperatures may take longer to preheat.
Also, a tip that can help with the streaks that you are seeing, is to use a ceramic cook-top cleaning cream.
Prior to using your cooktop for the first time, apply a ceramic cook-top cleaning cream (available in most hardware, grocery, and department stores) to the ceramic surface. Clean and buff with a clean paper towel. This will make cleaning easier when soiled from cooking. You can locate additional cleaning tips in the manual on page 35.
Should you still have any concerns about the preheat time or cleaning, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST.
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com