Customer reviews from frigidaire.com
Frigidaire - Gallery 5.4 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning - Stainless Steel
Average customer rating
4.6
(1,870 Reviews)
Rating breakdown 1,870 reviews
5 Stars
1,294
4 Stars
422
3 Stars
82
2 Stars
36
1 Star
36
91%of customers recommend this product.
(
506 out of
556)
Customer Reviews for Frigidaire - Gallery 5.4 Cu. Ft. Freestanding Electric Convection Range with Self-Cleaning - Stainless Steel
Customer Rating
3
Man! Does it heat up the kitchen
on June 25, 2019
Posted by: wardndani
from Denver, CO
The oven really heats things up. Even the stove gets almost too hot to touch when using the oven. And the pans in the storage drawer are hot. I expected a better product for the money.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, July 8, 2019
Hello Wardndani. Thank you for taking the time to reach out to us regarding your concerns. We do recommend using caution while cooking with the oven. The exterior of the range and vent locations will increase in temperature, especially while cooking at high temps for long time periods. If you would to speak about these matters in more detail, please give our team a call. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
30" Range
on June 25, 2019
Posted by: SRGr
from Ohio
This range is cheaply made, chinzy and flimsy. The oven racks will not hold a thanksgiving dinner. They bend and sag grossly. The drawer under the range is cheaper yet. Drawer tracks don't exist. The burners either burn your food or never heat it. The oven takes so long to reach 350 degrees that you could go and buy the cookies at the store. This is my first Frigidare product and it will be the last. If all that isn't bad enough the price is what you should pay for a Cadillac.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist, July 8, 2019
Hello, SRGr! Thank you for your feedback! We sincerely apologize for your experience with your Frigidaire 30" Electric Range. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly looking for feedback such as yours for opportunities for improvement. Your oven racks will hold up to 60 lbs. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice looking product
on July 3, 2019
Posted by: Brick86
from Mi.
[This review was collected as part of a promotion.] Glass top very hard to keep clean. Seems cheaply made.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Error pops up on oven
on July 13, 2019
Posted by: LindaRob
from Crossville, tennessee
We bought our stove because of the brand. Frigidaire has been around our whole life. We figured it has to be more reliable than other brands. We were wrong. We keep getting an error pop up when using the oven and the clock quit working! It's a stove!!! We cant even use the oven. For the money we put out for it, it shouldn't cause this much anxiety. Not the company it use to be. What a shame.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, July 16, 2019
Oh, no, LindaRob! We are sorry to hear that your range is experiencing an error. Thank you for bringing this to our attention; we will be happy to help! To clear the code, you can try shutting off power at the circuit breaker for at least 30 seconds - this should reset the computer. If the error returns, please note what error it is and contact us with your serial number so we can assist you further. We are available at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
5
Stove Review
on August 7, 2019
Posted by: RayR
[This review was collected as part of a promotion.] No issues yet. Works as intended. You have to be careful with cook top to not scratch it. I am Sure this is a common concern with these cooktops
Written by a customer while visiting frigidaire.com
Customer Rating
2
Oven door
on August 14, 2019
Posted by: Nmaza
[This review was collected as part of a promotion.] Got a cut on my finger when placing a towel on the door handle, the door vents are too sharp.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, August 15, 2019
Oh, no, Nmaza! We are sorry to hear that! We hope you are okay. Thank you very much for sharing your experience and providing this valuable feedback. If you do need further assistance, please give us a call at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
Very nice
on August 23, 2019
Posted by: Kdeming
[This review was collected as part of a promotion.] I bought this a couple months ago for our vacation home .I am very happy with it.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Cleaning
on September 28, 2019
Posted by: James90
[This review was collected as part of a promotion.] I am having a hard time cleaning the stove top I bought the cleaner I have never had a ceramic cook top
Response from frigidaire.comBy Online Outreach Specialist, October 1, 2019
Hey, James90! Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience has not been positive and want to see how we can help!
We recommend applying a few drops of cooktop cleaning crème directly to the cooktop. Use a paper towel or a microfiber sponge to clean the entire cooktop surface. Make sure not to leave any residue.
For heavy, burned on soil:
Apply a few drops of cooktop cleaning crème directly to the soiled area. Rub the soiled area using a non-abrasive microfiber sponge, applying pressure as needed. If the soil remains, carefully scrape soil with a metal razor blade scraper, holding scraper at a 30 degree angle to the surface. Remove the loosened soils with the cooking crème and buff surface clean.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
We recommend applying a few drops of cooktop cleaning crème directly to the cooktop. Use a paper towel or a microfiber sponge to clean the entire cooktop surface. Make sure not to leave any residue.
For heavy, burned on soil:
Apply a few drops of cooktop cleaning crème directly to the soiled area. Rub the soiled area using a non-abrasive microfiber sponge, applying pressure as needed. If the soil remains, carefully scrape soil with a metal razor blade scraper, holding scraper at a 30 degree angle to the surface. Remove the loosened soils with the cooking crème and buff surface clean.
Please feel free to reconnect with us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any other questions. Have a great day! – Courtney
Written by a customer while visiting frigidaire.com