Customer reviews from geappliances.com
GE - 1.4 Cu. Ft. Built-In Trash Compactor - Custom Panel Ready
Average customer rating
3.8
(354 Reviews)
Rating breakdown 354 reviews
5 Stars
178
4 Stars
66
3 Stars
32
2 Stars
22
1 Star
56
69%of customers recommend this product.
(
205 out of
296)
Customer Reviews for GE - 1.4 Cu. Ft. Built-In Trash Compactor - Custom Panel Ready
Customer Rating
3
Arrived broken
on March 12, 2023
Posted by: Susitna
from Anchorage, AK
Did not work when it arrived at the house. Store would not take back. Had to call a local company to fix. Turned out wiring connections were loose. Took 3 weeks to fix. Not really what I wanted but in the end it works. This is not the quality I used to experience with GE.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy GE Appliances, March 15, 2023
Hi there - Thank you so much for sharing your experience. We always appreciate knowing these kind of things.
We are really sorry to hear about the issues experienced during the initial installation. That is definitely not what we would expect to happen at all. We're really happy to hear that everything is going okay now and that you got it repaired.
This is something we are going to forward to our product team to review, this way we can ensure that it doesn't happen in the future.
Thanks again for sharing. Stay safe out there.
Jonathon@GEA
We are really sorry to hear about the issues experienced during the initial installation. That is definitely not what we would expect to happen at all. We're really happy to hear that everything is going okay now and that you got it repaired.
This is something we are going to forward to our product team to review, this way we can ensure that it doesn't happen in the future.
Thanks again for sharing. Stay safe out there.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Functional quality. I like the foot press for push
on March 12, 2023
Posted by: Didedoodle
from Eagle, idaho
Our last one who is more powerful and push things down harder. This doesn’t do very much.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Haley@GEA, GE_Appliances, March 14, 2023
Hello there.
Thank you for taking your time out to provide us with a review on your new appliances. We are disheartened to know how disappointed you are with this model. This is certainly not the kind of experience we want for you and would the opportunity to help.
One of our agents will be reaching out to gain a bit more information so that we can provide the best possible solution. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hearing from you!
-Haley@GEA
Thank you for taking your time out to provide us with a review on your new appliances. We are disheartened to know how disappointed you are with this model. This is certainly not the kind of experience we want for you and would the opportunity to help.
One of our agents will be reaching out to gain a bit more information so that we can provide the best possible solution. If you don't see an email from us shortly, please make sure to check your spam or junk folder. We look forward to hearing from you!
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on March 15, 2023
Posted by: Tucktay
So far this product we love this compactor. We have no issues and it looks and works great. Only issue is it's very loud, but we have never owned a compactor, so that may be the norm.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Easy install
on March 15, 2023
Posted by: ELgreco
from Roswell, GA
The compactor looks great and works great too. The only complaint is the price of the bags.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
I'd Give This ZERO Stars If I Could
on March 21, 2023
Posted by: TAW72
from Kansas
We have had this compactor for 10 months and of that 10 months, it has been operational for about 7. Today marks the 5th time a repairman has been out to fix this compactor. I have had a compactor for years (since 2000) and this new compactor has been nothing but problematic. Thank goodness I purchased an extended 5 year warranty through my dealer...I'm thinking I will need it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, March 23, 2023
Hello - Thank you so much for taking out some time to share your feedback. This means a lot to us.
This is not something we would expect to happen with this model. We apologize about the consistent repairs that have been needed. That is not the experience we want for anyone.
We're going to be taking note and making sure we send this over to our product team to review. This way we can work and identify any improvements that are needed in future models.
Thanks again for sharing.
Jonathon@GEA
This is not something we would expect to happen with this model. We apologize about the consistent repairs that have been needed. That is not the experience we want for anyone.
We're going to be taking note and making sure we send this over to our product team to review. This way we can work and identify any improvements that are needed in future models.
Thanks again for sharing.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing trash compactor
on March 21, 2023
Posted by: ChaserAnn33
from Lake havadu az
Sleek and looks rich in my kitchen the features it has I love no buttons or dials step on to open lift same pedal with foot upwards to compact also came with bag sling to make it easy to lift trash out I love it
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Received defective
on March 24, 2023
Posted by: Cshaft
from Dawson, ND
I received a defective compactor that was damaged upon arrival. Has never worked, and jammed the first try of use. Informed the dealer and the dealer sent in a work request that was received. I received a text from GE that a service representative w ok I’d call me on 24 hours, that was over 5 months ago. I want a reimbursement or a new compactor. I thought buying American would have better service.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, March 27, 2023
Greetings! Thank you for taking the time to leave a review on our website for your new compactor. Your feedback is valued and very important to us!
We’re so sorry to know that your compactor was damaged during delivery. We took a look at your case and saw that you are working with our case managers to resolve this issue. You can reach out to the Consumer relations department who can look into this further. They can be reached at 1-800-386-1215 Mon - Fri, 8 am – 6 pm EST.
We look forward to assisting you in any ways that we can! -Charlie@GEA
We’re so sorry to know that your compactor was damaged during delivery. We took a look at your case and saw that you are working with our case managers to resolve this issue. You can reach out to the Consumer relations department who can look into this further. They can be reached at 1-800-386-1215 Mon - Fri, 8 am – 6 pm EST.
We look forward to assisting you in any ways that we can! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Nice but broken in first 6 months!
on April 3, 2023
Posted by: Anotherdisappointed buyer
from NJ
We like the sleek design, the ease of how it works (inside dial is on or off) ease foot lever to compact when dial is in on position. If it didn’t break in the first 6 months would have given it 5 stars. It’s ridiculous that I already have a problem and now am using it as a very expensive trash can until the part comes in and it gets fixed.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Tierra@GEA, GE Appliances, April 6, 2023
Oh no!
We're so sorry that your compactor is no longer working. This is certainly not the experience we want for you and we're here to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you for your patience. Have a great day. - Tierra@GEA
We're so sorry that your compactor is no longer working. This is certainly not the experience we want for you and we're here to help.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Thank you for your patience. Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com