Customer reviews from geappliances.com
GE Profile - 27.7 Cu. Ft. French Door Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Average customer rating
4.3
(444 Reviews)
Rating breakdown 444 reviews
5 Stars
276
4 Stars
88
3 Stars
30
2 Stars
20
1 Star
30
83%of customers recommend this product.
(
345 out of
416)
Customer Reviews for GE Profile - 27.7 Cu. Ft. French Door Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Customer Rating
1
Extremely disappointed!
on October 25, 2023
Posted by: unhappy customer2day
from Illinois
The interior space is great and lighting is good. Water dispenser holds very little cold water and dispenser is very slow. We have had problems with the "Ice" button wanting to activate to be used and switched from the water. My biggest reason for the one star review? I haven't had it even 3 months and it has quit cooling the refrigerator and freezer!! What a disappointment to say the least!! Waiting to hear from a repair representative while all my food spoils!
Features
4
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, October 26, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with your refrigerator
If water dispenses slowly from the dispenser on your refrigerator, there a few things you can check. Please refer to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239#:~:text=Clogged%20or%20partially%20clogged%20filter,Shop%20GE%20Appliances%20Water%20Filters.
We do see you have a service appointment scheduled and we are confident they can accurately diagnose and repair the issue at hand. If you have any questions in the future, please let us know.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you're having issues with your refrigerator
If water dispenses slowly from the dispenser on your refrigerator, there a few things you can check. Please refer to the link below: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16239#:~:text=Clogged%20or%20partially%20clogged%20filter,Shop%20GE%20Appliances%20Water%20Filters.
We do see you have a service appointment scheduled and we are confident they can accurately diagnose and repair the issue at hand. If you have any questions in the future, please let us know.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Plagued with Problems
on January 4, 2024
Posted by: genxleah
One year after purchase, we had the compressor go out, which they covered and is an issue that they were aware of. Now, 5 months later, we're having issues with the Keurig.
Response from geappliances.comBy Kacie, GE_Appliances, January 16, 2024
Greetings - We sincerely apologize for the inconvenience you've faced with your refrigerator, especially considering the compressor issue one year after purchase. We understand the frustration, and we regret any inconvenience caused. We've reached out to you via email to gather some additional information regarding the Keurig issues. Please respond at your earliest convenience, and we look forward to speaking with you soon. Your satisfaction is our priority, and we appreciate your understanding. -Kacie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Not worth a quarter of what we paid
on June 19, 2024
Posted by: Ninogq2000
Nothing but problems the first two years. In addition, the filter becomes a nightmare to change out everytime. GE products have gone straight downhill...
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, June 20, 2024
We want to assist you with the water filter replacement. Please refer to the video link to replacing and changing the filter:
https://www.youtube.com/watch?v=yrSADXuZEyc
https://www.youtube.com/watch?v=yrSADXuZEyc
Written by a customer while visiting geappliances.com
Customer Rating
5
Best refrigerator
on November 4, 2024
Posted by: Mer04
from Snellville, GA
It has been the best refrigerator I've ever owned. It still makes ice & coffee at least 9 years later.
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com