Customer reviews from geappliances.com
GE Profile - 27.7 Cu. Ft. French Door Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Average customer rating
4.3
(444 Reviews)
Rating breakdown 444 reviews
5 Stars
276
4 Stars
88
3 Stars
30
2 Stars
20
1 Star
30
83%of customers recommend this product.
(
345 out of
416)
Customer Reviews for GE Profile - 27.7 Cu. Ft. French Door Smart Refrigerator with Keurig K-Cup Brewing System - Stainless Steel
Customer Rating
5
Hot coffee from your fridge
on August 25, 2022
Posted by: Diamonds 4 ever
from West Islip, NaY
Love my new refrigerator with my Keurig & Wi-Fi. I start the heat up process from my bed so it’s ready for me to proceed with making a cup of coffee. I would prefer a 4oz cup for stronger coffee or an extra feature to make it stronger. I do miss the over flow ice tray in the freezer. All in all it is a good fridge. Still peeling off all the pink shrink wrap. I’m happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Happy !
on August 27, 2022
Posted by: AL Dad
from SC
Couldn't be happier, wonderful color for home. Room for every item we have and use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
One week
on September 3, 2022
Posted by: Michellej1234
from MA
We had the refrigerator for one week and we needed to shut power off for electrician. The fridge never turned back on. We read the two booklets that came with it and tried everything. We had to throw away all our food in freezer and the fridge food we put in our beverage fridge. I tried calling them but the automated response was to go onto their website.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 19, 2022
Hello - we're happy to see that you rated this unit perfect on appearance and features. At the same, we're very sorry to hear that your refrigerator isn't turning on after shutting the power off. We know this isn't ideal, and we completely understand your frustration.
The cooling system for this model can be turned off, and you can turn it back on by following the instructions on page 10 of the owner's manual. You can find a copy of the manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-2.pdf
If this doesn't work, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We also recommend reviewing your retailer's return/exchange policy as another option to resolve this concern.
Please know you can always find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
The cooling system for this model can be turned off, and you can turn it back on by following the instructions on page 10 of the owner's manual. You can find a copy of the manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000585-2.pdf
If this doesn't work, we recommend scheduling a service appointment for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We also recommend reviewing your retailer's return/exchange policy as another option to resolve this concern.
Please know you can always find us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Issues
on October 14, 2022
Posted by: Np1919191
from North Carolina
Frig is less than 2 years old. The water dispenser has stopped working. The ice macchine doesn’t work anymore. The chill drawer freeze everything that we put in it even with the frig in the warmest setting. Very unimpressed
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, October 18, 2022
Hi there,
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, truly. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@GEA
Thanks for taking the time to leave a review for your fridge. We're so sorry to hear about the issues you've had here, truly. Know that one of our agents will be reaching out soon via email to investigate further. Keep an eye on your spam and junk folders in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Nice features, appearance, doesn’t cool property
on November 1, 2022
Posted by: Bob W57
from Chalfont, PA
Other than lack of proper cooling, we like the fridge. We had to have service right away and now we are waiting on parts to be installed
I would recommend this to a friend!
Features
5
Performance
2
Quality
3
Value
4
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, November 2, 2022
Hi there,
Thanks for taking the time to leave a review. So sorry to hear about the cooling issues, we're sure this would be incredibly frustrating. We're glad to hear that you've got service scheduled. If you have questions or concerns after your appointment takes place, know that you're always free to reach out.
Best wishes,
Michael@GEA
Thanks for taking the time to leave a review. So sorry to hear about the cooling issues, we're sure this would be incredibly frustrating. We're glad to hear that you've got service scheduled. If you have questions or concerns after your appointment takes place, know that you're always free to reach out.
Best wishes,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
GE French Door Refrigerator
on November 6, 2022
Posted by: Island Lady51
from Dauphin Island AL
This refrigerator looks great but always a problem. Ice maker is not adequate for family. Fridge freezes bottom drawers but refrigerator is not cooling. We have tried repair company to work on problem but not fixed yet. Cost lot of money but not a worthy appliance. I would not buy another French door refrigerator.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
4
Love it except for one thing...
on November 15, 2022
Posted by: MommaMegs5
from Indiana
I love this refrigerator. The only complaint I have is that the water that comes out of the refrigerator is warm so you always have to use ice if you want cold water.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Built in Keurig
on November 30, 2022
Posted by: BoilerRN
from Kokomo, IN
Love this new fridge! The built in Keurig is easy to use and very convenient. Great size for our large family.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com