Customer reviews from geappliances.com
GE - 28.7 Cu. Ft. French Door Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.5
(1,021 Reviews)
Rating breakdown 1,021 reviews
5 Stars
714
4 Stars
206
3 Stars
40
2 Stars
25
1 Star
36
92%of customers recommend this product.
(
885 out of
966)
Customer Reviews for GE - 28.7 Cu. Ft. French Door Refrigerator with LED Lighting - Stainless Steel
Customer Rating
5
We love our new refrigerator!
on September 26, 2022
Posted by: Rich Burlington
from Burlington, MA
Our previous refrigerator was a GE french door refrigerator (built in ice-maker, but no built-in water dispenser) purchased in 2009. Our previous fridge was a little smaller (23 cf) and lasted about 11 years before starting to have problems. The main issue was temperature regulation.... the fridge would get warmer than appropriate and then try to adjust by getting colder than desired. So food would spoil faster and develop a "freeze" layer.
In comes the new fridge, and we're already familiar with the french door style, so it feels "normal" already. This fridge is significantly larger than our old one and we love the organization tools (large drawers, deep door pockets). And yes, temperature regulation is perfect... our food is NOT spoiling (thank you!) We especially like the "showcase" lighting that allows the little LED lights along the edges of the interior to shine directly at the fridge contents. No blinding LED light shining in our eyes, and everything is well-lit, even if one part of the fridge is full (as there are multiple LED bulbs throughout).
The fridge is quiet (only hear a gentle hum when it is cooling). Awesome!
With the larger capacity, this fridge allows us to rearrange and organize contents more methodically (rather than just trying to stuff everything in). This makes retrieving food from the fridge so much easier.... we know everything "has a place".
If we have one quibble (and this is minor), one of the french door gaskets was warped upon arrival, causing a very small amount of cold air to escape with the doors closed. A call to GE Service resulted in a new gasket being sent to me free of charge, and I was able to remove the old gasket and insert the new gasket in about 5 minutes. Problem solved, and now everything is perfect with no cold air leakage.
Overall, we are very happy with our new fridge and highly recommend this to others looking for a large capacity fridge.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great fridge, but misrepresented on website
on January 2, 2023
Posted by: Gina458
from Iowa
I had a refrigerator similar to this one in a previous home. The only feature that seemed to be lacking in this refrigerator was the slide-under, space maker shelf, but I was told by my dealer that I could order that as an aftermarket item. One feature that was really important to me was the actual temperature display. My previous refrigerator had this feature, and it came in handy when the refrigerator had an issue with the evaporator fan motor, and the display read in the 50s. I was able to repair it myself but was thankful I discovered the problem in time to save my food.
The website here indicates that this refrigerator has an actual temperature display, but it most decidedly does not. This is highly disappointing to me, as it was a primary motivator in buying this fridge rather than a competitor's. If there is a software update or something to remedy this situation, I would be most appreciative and could edit my review to reflect this.
Otherwise, I am very happy with this refrigerator. It has so much space and is very well lit. Door shelves are very spacious. It's also very quiet.
The website here indicates that this refrigerator has an actual temperature display, but it most decidedly does not. This is highly disappointing to me, as it was a primary motivator in buying this fridge rather than a competitor's. If there is a software update or something to remedy this situation, I would be most appreciative and could edit my review to reflect this.
Otherwise, I am very happy with this refrigerator. It has so much space and is very well lit. Door shelves are very spacious. It's also very quiet.
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
So far, so good…
on July 13, 2023
Posted by: BJinVA
from VA
I bought this to replace a Samsung fridge that kept developing ice on its cooling apparatus and becoming unable to cool. So far, this fridge is roomier, works great, and I hope it continues. The Samsung caused a lot of upset, lost food and lost money.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
GE refrigerator GNE29GMKES
on August 30, 2023
Posted by: SueSue47
Here we are again within a few months having to call for service on our GE Fridge. This refrigerator is only 4 years old and has needed service for two separate issues earlier this year and now yet another problem. We have been inconvenienced several times for a repairman to come and diagnose, come again to repair, come again to diagnose because the first time was incorrect, then again for a repair. We were unable to use the refrigerator because it was warming up. Now a new issue with the door. Time to get rid of this defective product and move on to something better.
Response from geappliances.comBy Adrian@GEA, GE_Appliances, September 1, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your refrigerator is experiencing issues. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible
on October 9, 2023
Posted by: 2011
from ON, Canada
Horrible fridge. After owning for 3 years, fridge compartment randomly warms. After a few days it will cool again. This cycle has repeated itself for near 3 years since. I have had a tech out and the tech cannot even diagnose the problem. In the mean time I am throwing out spoiled food constantly. Frustrating and unacceptable. I hate this fridge. I purchased the matching stove to this fridge, and it too, is also a disappointment. You can’t get the cooktop entirely clean, even using recommended stovetop cleaner. These are GE PROFILE series appliances, and I too, now highly encourage not to purchase. I heard GE appliances were garbage, I should have trusted my sources and stayed away.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE_Appliances, October 10, 2023
Hello,
We're sorry to hear about the issues you've experienced with the refrigerator. This is not the experience that we want from you, and we appreciate you bringing this to our attention.
Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEAppliances
We're sorry to hear about the issues you've experienced with the refrigerator. This is not the experience that we want from you, and we appreciate you bringing this to our attention.
Your feedback is extremely important to us as we consistently strive to better our products. We're sorry that we let you down with this model.
We hope that you will give our products another chance in the future as we continue to improve.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Entirely Disappointed.
on December 29, 2023
Posted by: BnT9
from Alaska
Worked for 7 years and then died. Refrigerator stays at about 52 and the freezer ices up. We have our old refrigerator in the garage that has been working for 20 years. Hopefully Almond comes back in style because I’m going to go back to that one. The other company that made our old one seems to have figured out how to make a quality product that lasts.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, January 11, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We understand how important it is that a unit has great longevity and that this unit has not lasted as long as you expected.
We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We understand how important it is that a unit has great longevity and that this unit has not lasted as long as you expected.
We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality all around
on January 2, 2024
Posted by: SUZYI
I don't like to write negative reviews because I prefer to be a positive person but I have had nothing but problems since I bought this fridge. I have had a repair person out five times in two years! Food freezes in the refrigerator, the temperature fluctuates by 20 degrees regularly. The shelves on the door have been replaced twice and need replacing again. There are large cracks in the shelves from holding nothing more than milk and ketchup. These shelves are defective. When I called GE today, I was told that even though I bought new shelves a year ago, they will not replace them for free because the fridge is no longer under warrantly. I just wonder why a fridge needs to have door shelves replaces every year.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, January 15, 2024
Greetings! Thank you for taking the time to leave us a review. We are so sorry to hear of your experience with this refrigerator over the years, as this is in no way the consumer experience that we strive for. We understand the importance of an appliance and its parts to be of quality and to last for a while. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass this along to our product team to review.
We are honored that you chose GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
We are honored that you chose GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Product Review
on July 19, 2024
Posted by: Justfirgitit
from Peterstown wva
Seems to be a fine product but we have only had it in service about 2 weeks. Expensive for the quality of materials to much plastic.
Features
4
Performance
4
Quality
3
Value
2
Written by a customer while visiting geappliances.com